8600 wireless scan issues

after recently scaning some documents I have lost all connection to the printer (all computers on the network as well). The printer shows it is connected (wireless) to the network. is there a fix?

Hello lagunaswede,
Welcome to the HP Support forums. I see that you are getting a large band printing on your documents when you scan something using your Officejet Pro 8600 printer.
I’ve included the trouble shooting document titled Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans. Please follow the steps in the document.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

OfficeJet Pro 8600 Wireless Connection Issue

I replaced a new Verizon Fios router, and I tried to reconnect to my wireless network.
I go to Network setup wizard and it found the wireless network name (SSID) and I entered the network key and then press OK, then the control panel screen turn to blue color with a code "B8809216", I can't power off by the power button, I have to unplugged the power. Any idea what is the problem.

Hello,
I see that you're having an issue with the printer.
I would suggest doing a hard reset.
Hard Reset:
Unplug the power cord from the printer and wall
Take out the toner/cartridges
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges back into the printer
Let me know the outcome

Wireless Scanning in Laserjet Pro MFP M128

Wireless Scanning feature not working

Hello @sanjay_rnc,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the wireless scan issue that you're experiencing when trying to scan from your Windows 8.1 computer to your HP LaserJet Pro MFP M128 Printer. Now, you indicate that you're using the Laserjet m128 printer. Just to clarify, are you using the HP LaserJet Pro MFP M128fw or the HP LaserJet Pro MFP M128fn (What's my Model Number)? The reason I ask is because the LaserJet Pro MFP M128fw is wireless. However, the LaserJet Pro MFP M128fn is not.
Once you confirm that your LaserJet Pro MFP M128 is the wireless version, can I please have you start by running the HP Print and Scan Doctor on your computer. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, connection, or software conflict be found, then the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
HP Print and Scan Doctor
Please respond to this post with the result of the HP Print and Scan Doctor. Should your wireless scanning issue still occur, please elaborate on exactly what occurs when you attempt to scan and if you get any errors. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Wireless scanning officejet pro 8600 macbook air

Hi,
I have a macbook air running on Yosemite that I am trying to get my Officejet pro 8600 to scan to computer.
Despite installing, deinstalling, reinstalling, and doing this a number of times, I cant get it to work.
Very frstrated, can anyone help?
This question was solved.
View Solution.

Hi @Benking116 and welcome to the HP Forums
I'm sorry to hear you've been having issues scanning from your Officejet 8600 to your Mac running OS X 10.10 but I will absolutely do my best to help!
If you open HP Scan on the computer, are you able to scan from there without issue (please refer to this Scan from OS X With the Full Feature HP Software document to see how to open the HP Scan software)? If so, I believe you just need to Enable Scan to Computer within the HP Software. Please have a look at this Re: Scan Definition post and it will advise where to go in the HP Utility to choose Enable Scan to Computer. After that is done are you able to from the printer to the computer?
If you're UNABLE to scan via the HP Scan software, the issue could just be communication itself. In that case, please try the steps within this Printer Does Not Maintain Wireless Connection document.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Have scanning issues with mountain lion OS

Have two HP Officejet Pro 8600's one at home office and one at buisness office. Home office is hardwired to a imac running OS X 10.6.8, no problem with printer software can use all options even all options are available on my Macbook Pro running OS X 10.8.3.
However, at biz office the HP 8600 is hardwired to a Dell PC. I bring my macbook pro to the office, use HP 8600 wirelessly. I do not have the "Scan to Computer" option on my HP Utility application.
I have called HP and they tell me its Apple's issue. Also what is upsetting is that Apple sells these printers on their store but running the latest OS X is not giving me the "scan to computer" option. I need this as I use this everyday for work!
I am looking to upgrade the imac at home but scared because my new printer probably will not work completely like I need it to.
I don't know if this is a Apple issue or an HP issue. I will say the HP 8600's are playing nice with the PC's in my life so........
Please advise,
CB

You'd have to check with the developer of the NTFS-3G product you installed.
But, I think you can just right-click on the preference pane in System Preferences and choose Remove.
Note that removing it will prevent you from writing to NTFS (Windows) volumes.

Officejet Pro 8600 Plus: Scan to computer doesn't work with Win8.1 [solved: problem with USB3 Boost]

Since I installed 8.1 (pro), I can't use my 8600 Pro software for scanning to the computer (via USB). It looks like there is no communication with the printer as for the scanning software, but printing works as usual.
Tried to use the HP Printer Assistant: when I click the "Scan a Document or Photo" button, I get a "Scanner Unreachable" message. Also after a restart of the printer.
When I try to scan from Photoshop, the system first finds the printer but then fails to connect to it.
HP Update says that my system is up to date.
HP Print And Scan Doctor 4.2 finds and shows the printer on the Welcome panel and seems to be able to communicate with it, to a point.
It gives me a "Driver error" (sorry if is not called so in English--it takes over my keyboard language, which is French and says "Erreur du pilote") and states that no communication could be established between the scan driver and the printer, and that I should reboot the computer...
So I did and reran the Doctor software, which gave me the very same error message. This time, I clicked "Ignore" and let it do its things. It ran a "Scan Test" twice and indicated that everything was fine or had been repaired. But strangely nothing happened on the printer during those "tests". And at the end, as it offered me to make a scan test myself, I clicked OK and I had the "Scanner Unreachable" error message again.
So I made my scans on an USB key, as I had to do a few times already, and that went very well. But I'd be glad to have that "Scan to computer" function back. How?
This question was solved.
View Solution.

Hi ajmch,
I am sorry to hear that you are still having a scan issue. What antivirus program are you running on the computer? Can you try to scan through Paint and Windows Fax and Scan on the computer? When you run the HP Print and Scan Doctor what error message are you getting?
In this document for Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection are steps for checking the WIA and for checking software.
You can also Use the System File Checker tool to repair missing or corrupted system files that may resolve this issue.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

Is there a fix for the MBP wireless dropping issue?

I began to experience the Macbook Pro dropping wireless connectivity on my very 1st Apple in 2008. At the end of the day my machine was replaced with a new Macbook Pro mid 2010. It appeared to be working just fine until about 2-3 months ago when I started dropping my wireless printer connection. I searched the internet hoping for a driver update from HP or something from Apple and each time I found something, the problem still existed. I even thought that by upgrading to Lion would resolve any issues that I have with my MBP wireless connectivity issue. After upgrading to buying a new router, new printer and upgrading to Lion; the wireless dropping issue still remains unresolved! I know there are several hundred in not thousands of people who are having the same problem so what are we supposed to do?
When my 1st MBP was replaced in 2010 I had to stop working because I was diagnosed with "Failed Back Surgical Syndrome" and was in the process of applying for disability. Something in the back of my mind said that I needed to purchase Apple Care for this new replacement however I had used all of my savings & retirement to sustain life for me and my family that there was nothing for Apple Care. If it weren't for my church and family I am not sure what I would do during the 18 months of no income while waiting for a decision only to receive an appeal until I findly stood in front of an Administrative Law Judge who heard my case and granted me disability. Besides there was no way I could ask anyone for money to purchase a warranty for a top of the line laptop while the country was falling off an economical cliff.
I broke down and called Apple Support and was told that I qualified for technical assistance regarding the upgrade to Lion a few weeks ago. The tech on the phone had me run some disk utility tests and had me repair permissions which she said could be the cause of the problem. I willingly went along with her in hopes that this was indeed the fix. However, within 10 minutes of hanging up the phone my MBP began to drop it's wireless connection to my new HP printer and also the Internet. Hence my question above is what I am really looking to have answered! What is the fix to this problem that so many people are having issues with? I couldn't afford to purchase Apple Care back in 2010 and I can't afford to purchase a new 2011 machine today if that truly is the fix!
I will be disabled for the remainder of my life and I have grown dependent upon my computer to stay in touch with friends and colleges from work. I worked for the IT Group at Wynn Resorts and I can say that the type of service Appple is providing it's customers is not what I learned over the past 25 years with Mr. Wynn. Why can't Apple get the simple concept that it's customers are it's life line and keeps them in business. I need help and I don't know what to do nor where to turn. It would be different if Apple acknowledged the issue and said they were working on it however they aren't. I plead to Apple to help me fix my notebook so I can stay connected to the outside world vs. couped up inside my home.
Best Regards,
Scott Leavitt

I am simply lookig for some help not an argument. I am not an RF specialist however have setup a few wireless networks in my tenure at Wynn Resorts. I fully agree that wireless networking is an art and a science however the powers that be in Network Land have toughted wireless networking is the easiest and quickest way to get two computers to talk with one another. As I previously said I have already turned one (1) MBP in for this problem and Apple decided to replace it because they could not fix the problem with my particular MBP. This MBP was running Leopard when the problems started
I am having a hard time believeing that there are several other devicces in my home that depend on a wireless network to operate and my MBP is the only one having an issue. I took this a step further and decided to see what would happen if I tried to connect wirelessly via Fusion. In Windows 7 I am able to print and scan to my hearts content without any issues. I am able to browse the internet as much as I want. I close Fusion and try to connect to my printer via wireless and nothing.
In order to get Apple to help do I need to get a Network Analyzer and capture packets when I have these problems? Out of the 1000 + posts is there a consolidation of which answer is the best? BTW I am accessing the internet via a wireless connection using Fusion and Windows 7.
In response to Linc's comments, I will look at the router specifications however I did not qualify that these devices are not using the wireless connection at the same time. Right now I would guess there are maybe two (2) or three (3) at the most that are actively transmitting / receiving information. -- Thanks

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Airport Extreme - wireless scanning with hp officejet pro 7780

I have got wireless printing established between my macbook and an hp officejet pro l7780 printer. However, HP indicates that there is a bug with the airport extreme product where the wireless scanning will not work. They said there is a fix but would not say more. Does anyone know a fix for this issue?

If the OfficeJet is connected to your Airport by the USB port then there is no fix.
Scanning is not possble when an all-in-one is connected to the USB port of an Airport base station.
Can I scan using my all-in-one when it is connected to the USB port of an Airport Express or Airport Extreme Base Station?
http://discussions.apple.com/thread.jspa?messageID=610763&#610763
iFelix

Dear Steve, will anything be done about this wireless connectivity issue?

This is no fun whatsoever....
I am telling you - browsing interenet on iMac is no fun, seriously.
I prepared a quick research for you:
http://discussions.apple.com/thread.jspa?threadID=830426
http://discussions.apple.com/thread.jspa?threadID=834613
http://discussions.apple.com/thread.jspa?threadID=831111
http://discussions.apple.com/thread.jspa?threadID=829204 (I like this one best)
http://discussions.apple.com/thread.jspa?threadID=827632
http://discussions.apple.com/thread.jspa?threadID=833593 (although marked as solved - doesn't seem to be true in my and many others' cases)
http://discussions.apple.com/thread.jspa?threadID=838501
http://discussions.apple.com/thread.jspa?threadID=822703
http://discussions.apple.com/thread.jspa?threadID=826128
People, help me in refining this list - did I leave something out?
P.S. I was thinking lately, why, after spending so much money, should I spend several days already, in agregate, trying to understand the issue and how it should be resolved? Have I not paid for not having such problems?

Here is a lot more:
http://www.macintouch.com/readerreports/wirelessnetworking/topic4035.html
Highly interesting is the post of J.Exby which i reproduce here:
For months I've not been alone in holding to the notion that the airport client software on Mac OS X 10.4.x has been problematic and unstable in certain (noisy, crowded, channel overlapped) wireless environments. Issues littered around the Internet Mac forums include problems of networks appearing, then disappearing. This is a difficult problem to pin down, given the difficulty of reproducing the conditions that might cause wireless network dropouts.
A major symptom of the problem was seeing the constant messages of:
"An error occurred joining the AirPort network" (Try Again) (Cancel)
when attempting to connect to a wireless network, despite that network being seen, having correct security settings, etc.
Various temporary fixes/ideas floated around the mac community have included:
- reseting pram, nvram and PMU
- installing 10.4 from scratch, instead of 10.3 to 10.4 upgrade process
- Repairing permissions, run Combo updaters, etc
- putting system to sleep or reboot for temporary connection fix
- applying AirPort 2005-001 patch (or not)
- upgrading (or downgrading!) AirPort basestation firmware
- changing AirPort channels
- enabled (or disabling) Interference Robustness
- disabling Bluetooth and BT peripherals
- removing WEP/WPA passwords out of Keychain
- running Keychain First Aid on user/login keychains
- buying new AirPort extreme cards
- replacing AirPort base stations with other vendor hardware, etc.
With the stability of our Windows XP clients now (after driver updates) and the change from Apple base stations to Belkin Wireless Pre-N Router having no appreciable benefit for our Mac notebooks, the OS X AirPort client software suspicions only grew.
During troubleshooting I always have
Applications--->Utilities--->Console
and
iStumbler (96)
running, and I watch output as wireless scans are performed.
From the Terminal I also run:
/System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport -s
and usually see constant
AirPortScanner WirelessScan error -2013261821 airpInternalErr
messages.
After two days of testing (and fixing?) I am even more convinced there are bugs in the powerpc 10.4.x AirPort Extreme Framework!
This is what I found:
Environment at our office:
- wireless Network A (802.11g channel 1, WPA personal)
- wireless Network B (802.11b channel 6, WEP 40bit ascii)
- wireless Network C (802.11g channel 11, WPA personal)
(WAR-marching around our office exterior shows at least 12 outside wireless networks found at various signal strengths!)
Test systems used:
- iBook G4 (10.3.x and 10.4.5)
- Powerbook G4 (10.4.5)
- Intel iMac (10.4.5)
Primary symptom on iBook: networks not displaying long enough under the AirPort icon/menu (or Internet Connect) to connect to ANY network reliably! Perhaps connect to Network A intermittently, never even see Network C.
iStumbler showing some networks respond to poll, then immediately stagnate/disappear.
Primary symptom on Powerbook: stable connections to Network C most times, difficulty "switching" to Network B or A once moving closer to source. Usually stable "seeing" networks via AirPort menu icon, but still have occasional dropouts (due to fluctuating signal strength or interference?).
Primary symptom on Intel iMac: NO PROBLEMS! Can connect to (and steadily "see") all valid Networks A, B, C !
iStumbler constantly polls all available networks, with no dropouts.
Steps taken:
1. Wipe iBook hard drive, install 10.3 from dvd. AirPort signals unreliable.
1a. Perform all 10.3.x Software updates, Repair Permissions, reboot. AirPort still unreliable.
2. Reset PRAM, nvram, PMU. no improvements.
3. Reseat AirPort Extreme card, ensure antenna is firmly plugged in. AirPort still unreliable.
4. Wipe iBook, install 10.4.3 "fresh" from Full retail version DVD. AirPort still unreliable.
4a. Perform all 10.4.5 Software (combo) updates, Repair Permissions, reboot. AirPort still unreliable.
5. Hold down the Option key, and click on the AirPort icon in the menu bar.
select About AirPort...
pay particular attention to each system showing:
iBook: AirPort Framework 421.13.0
powerbook: AirPort Framework 421.13.0
intel iMac: AirPort Framework 426.1.0
Aha! A big difference with the AirPort Framework component version on the Intel iMac!
6. So, using the Terminal let's get this newer Apple80211.framework onto the iBook.
First on the intel iMac:
cd /System/Library/PrivateFrameworks
sudo tar cf ~/intelApple80211frame.tar Apple80211.framework
Copy this intelApple80211frame.tar file onto a USB thumb drive, CDR, iPod, scp, etc. to copy it onto the iBook (home directory).
7. With the tar file copied into the home area on the iBook, turn off iBook's AirPort via the menubar icon.
Now launch Terminal and:
mkdir backup-framework
cd /System/Library/PrivateFrameworks
sudo mv Apple80211.framework ~/backup-framework/
sudo tar xvpf ~/intelApple80211frame.tar
Launch Disk Utility, Repair Permissions on boot drive.
Reboot iBook.
8. Turn Airport on via the menubar icon.
iBook now has HUGE improvements in wireless connectivity! It can "see" all Networks A, B, C reliably and can connect to any of them when in range (having enough signal strength). Switching between networks is successful 90% of the time. Occasional message of:
"An error occurred joining the AirPort network (Try Again) (Cancel)"
usually works after clicking (Try Again), whereas before Try Again almost always failed.
I am unsure how this newer Apple80211.framework will affect future Software Updates on the iBook, but frankly I could care less now that it's able to access all of our wireless networks!
I am unsure if this is the magic-bullet solution for a majority of people, but I'm stunned that Apple appears to be providing new and improved Apple80211.framework software with the intel iMacs, but many of us have been fighting AirPort problems on PowerPC platforms for months!
Come on Apple, OS X 10.4.5 should contain the SAME software component versions for ALL CPU platforms!
Source: http://www.macintouch.com/readerreports/wirelessnetworking/topic4035.html

Pro 8600 Plus Scanning for A4 Paper on Mac

Pro 8600 Plus Scanning for A4 Paper on Mac
I am unable to scan A4 paper on my 8600 device using the HP Scan Application. I validated I am using the latest software/firmware.
I can print to A4 paper just can't scan. Any help would be appreciated.
This question was solved.
View Solution.

Hi TLC20,
Thank you for your reply! I was wondering if you are able to copy with A4 paper.
In the meantime, please try the following:
Load the A4 paper on the ADF face up.
On the Mac, click on the Apple Icon, click on System Preferences, Click on Print & Scan, Select your printer in the list, click on Scan tab, then click on Open Scanner.
Make sure that Document Feeder is selected not Flatbed. Then change the paper size to A4.
Hope this helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Office Jet 4500 Wireless/Scanning Problem

After initial set up. All works well. Then scan feature does not work. Error message is for LCD update. Presently using Windows 7, 64bit, linksys E3000 router.

Give this a try. Download and run the following utilities from the www.hp.com/support: Click on the following link: Hp Home Network Diagnostic Utility. In you have a wireless connection: This tool will help check the wireless connection.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88884-2&lc=en&dlc=en&cc=us&...=
Next run the HP Scan Dignostic Utility. This utility will help find any scan issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-90930-1&lc=en&dlc=en&cc=us&...=
Please post the results.
Although I am an HP employee. My ideas and opinions are my own and not of HP.

Wireless scanning error under XP

Why are HP Support not addressing wireless scanner issues as per post
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-C309G-M-XP-scanning-error-d...
Its about time HP took its customers forum seriously.

Hi erictoll,
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
Thank you.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Hp laserjet pro 200 color mfp m276nw scan issue

Hi I have problem to use scan software from my PC to scan document and save to my PC. Every time a error message pop up : Scanner Unreachable. I am using wireless and can print without any problem, even I turn off the firewall and connect with the printer cable, it still doesn't work. please help me solve the issue, I use scan function a lot. Thanks in advance.

Hi , Welcome to the HP Support Forums! I see that you're experiencing scanning issues with your HP LaserJet Pro 200 color MFP M276 Printer. I would be happy to assist you with this. If you're able to print, but cannot scan. It sounds like the HP Software is corrupted. The Print and Scan Doctor might be able to correct the issue for us.Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing. What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages) If the Print and Scan Doctor doesn't fix the issue, please uninstall and reinstall the HP Software.HP Single-Function and Multifunction Printers - Uninstalling the Printer Software.Important! Please use the Printer Install Wizard. The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. Download and run Printer Install Wizard () a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

8600 wireless scan issues

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