8600plus (OS X) will not accept print request from the registered add at hpconnect

HP 8600 plus OS X, will not accept a print request from the registered address at hpconnect but will print a request from the address that comes on the printer. I have tried to change the factory settings and i get a message from Hp connect that there is a printer error.

Hi Bill,
Bit of a strange error, I would recommend calling HP's team - they helped me out with my printer, and were very good:
HP Connected
ePrint
Instant Ink
Scheduled Delivery / Printable with automatic printing 855-785-2777 8am - 11pm EST Mon. - Fri.
10am - 6:30pm EST Sat.
U.S.: English  (from link http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1)
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