8625 failure to print anything from windows 8.1 computer on wirelessnetwork

I installed the HP Officejet aio yesterday and I cannot get it to print anything from my computer.  I installed it on my home network.  My office mate has the same computer and is running on 8.1 and he can print to the 8625.  But I cannot.  The printers does show up in the control panel as the default printer when I send a file to be printed it says it's printing but I get nothing.  What should I do, I'm really PO'd about this.

Winidows 8.1 printer issue         From a previous post by Associate Professor, an HP Employee
Hopefully one of the following solutions will help you.   
If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network  and then not been able to print when returning back to your private (home) network.  This is most likely due to the public network settings not being reset back to the private (home) network settings.  If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:
For Ink Printers, please visit this document to help resolve your issue:
Print Jobs are Stuck in Queue
For LaserJets, please visit this document to help resolve your issue:
HP Laserjet - Printer offline and unable to print on a network in Windows 8.1
Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355). 
If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.
Tobindo
A non-hp employee

Similar Messages

  • Home network printing problem from Windows 8

    I have 3 PCs on my home network:
    1.    Windows XP desktop (Pro SP3) with HP 6500 E709a USB printer.
    2.    Windows 7 desktop (Ultimate SP1 64 bit) with HP 1018 USB printer.
    3.    Windows 8 (64 bit) laptop.
    Both printers are NOT Ethernet printers.
    All computers can see each other and share folders on the home network.
    Computers 1 & 2 can freely print on their own printers, as well as on each other's printer.
    The problem is with computer 3 (Win8): it can see both printers, but can't print on either (in fact, I can print a test page on the HP 1018 printer from the printer driver on the Win8 machine, but I can't print anything from any application). 
    I tried to install HP 6500 driver on the Win8 machine, I turned on Network Discovery in the Advanced Sharing Settings on it, but it still doesn't work.
    Any help would be appreciated.

    Is there any "general puprpose" driver for HP 6500 E709a, something to replace the WIN8 driver that fails?

  • I have an hp deskjet f4235. i cannot print anything from my computer.

    I have Windows Vista Home premium and an HP Deskjet F4235 I cannot print anything from my computer. The page comes out blank except for a page number at the top and a file number and date at the bottom. I have wireless now but do not remember if this problem occurred before or after installation. I have unplugged the wireless for 5 minutes and replugged it. I have turned off the printer and restarted it. Nothing. Any help would be appreciated.

    Hi. The DJ F4235 is not a wireless printer. Best option I can suggest on the information provided is to disconnect the USB cable connection and uninstall any software that you may have attempted to install. You can do this by add/remove programs from the Control Panel. Please ensure to only remove the HP DJ F4235 software ONLY however.
    You will be prompted to reboot after the uninstall to complete the task, please do so. Verify that the printer is uninstalled by viewing the printers control panel - it should no longer be listed as an available printer?
    Next, download this latest software for your printer and Windows OS --> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-59236-4&cc=us&dlc=en&lc=en&...=
    Ensure to follow all onscreen prompts and do not attempt to connect the printer until you are asked to do so (it will be towards the end of the software install).
    I am an HP employee.
    Feel free to provide Kudos if I have helped you!

  • Why can I no longer Print anything from Firefox after installing 28.0?

    Since upgrading to 28.0, I can no longer print anything from within the Firefox browser. My other applications continue to print normally, but whenever I try to print anything from Firefox, I get a "A print error has occurred" message. The Print Preview page displays only a blank, gray window. Prior to upgrading I had no problems.

    Can you try to access Firefox in Safe Mode to see if the problem still exists and/or if it opens? You can follow the below instructions to start it in that mode.
    *Go to Help > Restart with add-ons disabled
    *When Firefox closes and re-opens, select ''Start in Safe Mode''
    If Firefox works fine after starting in Safe Mode, then it's most likely one of your extensions misbehaving. You can enable your add-ons back on by one until you find the conflicting extension.

  • I am unable to print anything from any website.

    As of a week or so ago, I cannot print anything from Firefox. I'm using FF 3.6.13, and Max OS X 10.6.6 on a 3+ year-old (Intel Core 2 Duo) iMac. I'm connected via ethernet to a Brother laser printer. I am unaware of any change in any element of the computer's hardware or software since before the problem appeared, except the recent OS X update. (See below for why I don't think that's the problem.)
    In all other respects Firefox appears to be working correctly: I can open pages, navigate the sites as usual, etc.
    I don't get a blank sheet of paper from the printer--I get no response from the printer at all, print preview gives no response, and pdf's created from the print dialog box are blank.
    I reset all of the print settings in about:config. No help. I deleted Firefox and all my preferences, reinstalled FF from the Mozilla site; no help.
    The only extension I've added is a dictionary, which has not been updated or altered since long before the problem appeared.
    The error console has warnings: "Warning: Unknown property '(blah, blah, blah)'. Declaration dropped. Source file: https//addons.mozilla.org/media//css/zamboni/z-min.css?build=cd68cc7" where '(blah, blah, blah)' is "text-overflow", "border-radius", "box-shadow", "-moz-transition", et al.
    Error console has a message: "api-secure.recaptcha.net : server does not support RFC 5746, see CVE-2009-3555". Following up on that didn't do me any good either. The description of that issue seemed to focus on sites not opening, which is not my problem.
    My wife's MacBook is running the same version of Firefox and OS X (including last week's update to Snow Leopard), and prints to the same printer over the same LAN. (Later model processor and different firmware, though.) No problems printing, just like my iMac was behaving last week.

    See http://kb.mozillazine.org/Problems_printing_web_pages and [[Printing a web page]]

  • Can't Print/Connect from Windows 7 64 bit to Shared PSC 1315 on Windows 7 32bit Machine

    Can't Print/Connect from Windows 7 64 bit to Shared PSC 1315 on Windows 7 32bit Machine...
    I tried to install driver on connecting PC, i tried to install printer as Local printer with local port - \\WIN7-32bit\HP PSC 1310 Series\ - and  i got access denied, and before i reinstall Windows on 64Bit machine its worked correctly... anyone know how to solve this problem ?
    *Edited*
    When i connect it on 64 Bit machine printer requesting driver *.inf and not specific file...
    i try to install 64bit driver on 32 bit machine in sharing options and they didn't support it...

    More than likely, you are receiving the access denied error because there may not be a HomeGroup in place.
    To handle networks securely with Windows 7, Microsoft took a different approach.  A HomeGroup essentially creates a trust among all the devices in that home group.  If a device is not in that homegroup, then that system will essentially be denied access.
    Click on Install a printer on a home network to get basic steps to install a printer in a network environment.
    Click on HomeGroup: recommended links to get more information about Home Groups, including setting one up.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • My mac keeps freezing when i try and print anything from preview. any ideas as to what the issue is or how to fix it?

    my mac keeps freezing when i try and print anything from preview. any ideas as to what the issue is or how to fix it?

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • I can't print anything from Firefox. I get blank pages

    Ever since I downloaded the previous update, I can't print anything from Firefox. I just downloaded version 3.6.8 and I have the same problem. I am using a Mac with OS 10.6. Whenever I try to print an email or a web page from Firefox I get a single blank page.
    I can print fine from Safari. Firefox worked fine until I installed version3.6.5 (or whatever the previous version was)

    Thanks I will check out the site!

  • Why can I not print anything from a web page?

    Why can I not print anything from a web page?

    Thank you, but I still haven't solved my problem. I tried the reset suggestion. But I cannot find print.print_printer preference. Maybe the word "printer" is to be replaced with the name of my printer. But because of the warning that making any changes is a very dangerous thing to do, I hesitated to do anything.
    I have located the Print to file option, but it is not checked.
    This problem did not exist before the Firefox update of about 6 months ago. Today I downloaded the latest Firefox update, hoping that would solve my problem, but it did not.
    Thank you for your continued assistance.

  • TS1647 My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

    My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

    Be sure to try restarting, if you have not done so since this problem occurred.  You should also power off the printer while you do the restart...
    If that does not help, you can try resetting the printing system.  Open System Preferences Print & Scan (or Print & Fax) pane.  In the sidebar with list of printers, right (control) click anywhere.  Select Reset printing system.  You will have to add back your printers after you do this.

  • I just upgraded to Mavericks on my Macbook Pro and now i can't print anything from Outlook version 14.4.3.  any suggestions?

    I just upgraded to Mavericks on my Macbook Pro (2.7 GHz Intel Core i7) and now I can't print anything from Microsoft Outlook version 14.4.3.  any suggestions?  I can print from Word and Excel w/o any issues.

    Try a reset  >   OS X Mavericks: Reset the printing system

  • Printer won't print anything from the internet

    Had a hp officejet 4500 printer and now have a HP ENVY 4500 e-ALL-in-On series and neither one will print anything from the internet.
    Any ideas on what to check ?????

    Hi dukster,
    I'll see if I can find anything for you. What kind of computer and OS do you have? A Mac or a PC? Also, what browsers are you trying to print from?
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • MY envy 5330e has stopped printing anything from online sources.

    MY envy 5330e has stopped printing anything from online sources but will print from on board documents or pictures.

    Hey @youngfmly,
    Because your HP ENVY 5530 e-All-in-One Printer is producing blank prints from three computers when printing from the the internet I'm wondering if there may actually be a hardware ink system issue occuring. I understand that this may sound odd as everything else appears to print fine. However, when printing from your computers colour ink is used to enrich the black ink when printing in certain programs. Primarily when the computer 'sends' the print job to the printer as an image file. Therefore, just to ensure that your printers ink system is functioning properly, I am going to have you print a standalone Print Quality Report.
    How to Print the Quality Report:
    Load plain white paper in the paper tray.
    On the printer control panel, touch the Settings icon (), and then touch Tools. The Tools Menu displays.
    Touch Print Quality Report. The printer prints the test page.
    If this report prints perfectly: Than the issue that you're experiencing is not related to the printer. Rather, there is likely a setting that still  needs to be checked under Google Chrome. If your modem/router was causing this issue all prints would be affected.
    If this report prints with quality defects or missing colours: Than the Google Chrome printing issue that you're experiencing is being caused by your printer. To resolve this print system issue can I please have you click here. Once the support document opens please run through Solution six, Solution seven, and Solution eight. This includes any sub-steps under the listed Solutions.
    Please let me know the result of printing this standalone Quality Report. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • My windows default printer is an HP 2015, but when I print anything from Firefox it defaults to Adobe. Can I fix this?

    When I try to print from Firefox, the Adobe PDF printer is pre-selected in the printer dialog box, even though my default windows printer is a laser jet.
    Both printers work just fine, but changing printers every time is a nuisance.
    This happens whenever I print anything on Firefox, including emails.

    Sorry, Firefox doesn't use the Windows "default printer" as the default printer, but rather it uses the last used printer as the "default". That doesn't always happen when the printer involved goes into stand-by and is "offline", from what I have seen on my small LAN.
    Just one of the hundreds of print related Bugs or nuisances in Firefox that I doubt will ever be fixed, until they write all new code for printing

  • Can't print anything from Chromium anymore

    Hello,
    So I wanted to print a web page from chromium, I pressed CTRL+P as usual, but the pop up window I am used to see did not appear this time. Using the "Print" entry from the menu didn't work either.
    However, as soon as I pressed CTRL+P or clicked the Print entry, chromium became very slow, I could hardly open a new tab, close an existing one...
    What I have tried without any success:
    - Starting chromium from a terminal, in order to see if anything special was happening => Nothing
    - Downgrading from chromium 23.0.1271.91-1 to chromium-23.0.1271.64-1-x86_64.pkg.tar => The issue remained unsolved
    Anyone else noticed this ?
    Thanks !

    Just updated to chromium 23.0.1271.95-1, the problem still occurs
    No one else but me is experiencing it ?

Maybe you are looking for