8700 takes both Notes and Device password, then freezes up...

I've fully removed all desktop manager and reinstalled 4.7,, issue still persist. Any ideas out there? When I say it freezes... I mean you can see all of this... but you can't click on any of the icons... the PIN shows up (just blotted out for posting)... when I unhook the blackberry from the cable, you can navigate through the icons.. hook it back up, then it looks like it's wallpaper, nothing navigatable.
Any ideas?
This client is a remote user from another state, I really don't want to have him wipe his handheld, as he can get his mails fine, just having problems with the address book sync with Lotus Notes.

I can tell why you are upset by this.
Have you already tried to delete the email account and have it re-added. If the device should freeze again, you don't have to let the battery die, instead you can perform a soft reset
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50092
If your phone is constantly freezing, you should also clear cache and I'm sure these steps will help with your phone.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49783
Tamara H.
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