8700g Strange Keypad Issue: Letters typed do not appear on screen

I support two 8700g users.  I too am an 8700g user and have not experienced this problem: randomly and intermittently, the users report when they are typing messages on the keypad, strange combinations of letters appear instead.  There is no apparent pattern to which keys are pressed, what order they are pressed in, or what appears on the screen; this, too, is random.  This aggravating problem appears and disappears at will whether or not the battery is removed or not.  Of the two units, one is brand new as of January 2008 while the other has had some exposure to water and has been wiped twice, once for this weird keypad issue.  The language selected is English and the auto-text is off on both units. The units otherwise work according to specification.  We are on a BES using MS Exchange. I have read on other boards sometimes there are identifiable patterns in what is keyed and what appears, but I have not been able to establish such patterns with these users.  Can anyone offer a diagnosis and a permanent solution?  Thank you.
Solved!
Go to Solution.

Thank you, Bifocals, for your reply!  Memory is an issue, but more importantly a recognizable pattern DID emerge so I could identify and resolve the issue: when the user typed "a" they got "on on" and when they typed "no" they got "pt no pot" - which I learned is caused by the input language accidentally being changed to Catala.  I learned via this and in other BB forums the input language can be easily changed when the ALT and CAP keys are pressed simultaneously, the old way of locking the keyboard on the BB 7250.
Eureka!
Thanks again,
officebbguru

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