8703e shows a circle with line through it and box behind. Will not turn on. NEED HELP!!

My wife just got this BB and has been working great, when all of a sudden there isa circle with a line through it and a box in the center of it with a cirle, square, and a triangle inside the box.  We have tried removing the battery to no avail.  Talked with a person at one of the local stores and he said I need to download the desktop manager.  I did that, but it will not connect to phone.  Any suggestion?
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