8820 desktop manager

I have a new PC and reloaded the desktop manager software on it from the CD and selected to go to the WEB and get latest version. However it does not look like the desktop manager version I had on previous PC and I am afraid to sync with BB How do I make sure I have the most recent version of desktop manager for the 8820. I have read where is says to selct update in lower right of desktop manage when on the screen but i dont see it.

You didn't state the version you have loaded (upper right, help > about)
Actually, specific device models do not match with Desktop Manager versions. You can use the latest version 5.0 or 4.7 for the Desktop Manager.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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Similar Messages

8820 Desktop Manager Hangs

I have an 8820 set up for AT&T in a BES environment. It receives e-mails just fine but whenever I hook it up to the system to synch it hangs up on working. I've had the same problem on 4.2.2, 4.3, and 4.6. Any suggestions???

You didn't state the version you have loaded (upper right, help > about)
Actually, specific device models do not match with Desktop Manager versions. You can use the latest version 5.0 or 4.7 for the Desktop Manager.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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8820 Desktop Manager will not start

I have installed, uninstalled and reinstalled BB8820 Destop manager V4.2.2 rel338 twice. I cannot get the program to start.from RIMDevicemanager.exe When I went through the setup procedure both times it neither set up a shortcut NOR could I view the program from the WindowsXP Start window

So if you check under Start | Programs | BlackBerry you don't see Desktop Manager listed? Does it show as being installed under Add/Remove Programs? Also navigate to C:\Program Files\Research In Motion\BlackBerry. See if you have an executable called DesktopMgr.exe. If you double click that does the program open?
Try going into the Task Manager and end any of the the following processes: BbDevMgr.exe, DesktopMgr.exe, RIMDeviceManager.exe. Try to start the program afterwards
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager just refuses to see 8820.

Talk about frustration. I never had any issues with my Treo 650 regarding this. But what bothers me the most, is my BB 8820 used to work fine. I don't know what changed.
Here is my log file from reading the forums, and the things I've tried:
I have a Blackberry 8820. I am running Windows Vista Ultimate 32 bit edition. I have turned the UAC in Vista OFF because it drives me crazy.
I cannot get the Desktop Manager to see my BB.
The Blackberry shows up in the Device Manager, so no issues there. It is recognized and installs just fine.
The Desktop software installs just fine. I am running version 4.7. I ran the installation using "Run as Admin". I did not install Media version.
I had to manually uninstall the software initially, by deleting the Research In Motion folder, and then using Regedit to delete all "blackberry" and "Research In Motion" entries. Once I did all this, the software no longer showed up in "Programs and Features".
I reinstalled a fresh copy of 4.7. It would not see my BB. I rebooted, and it still does not see my BB.
I have tried the method of removing the battery and replacing it and it does not see my BB.
I have tried different USB cables to no avail.
Since I am on a laptop, I have made sure that all USB ROOT Hub Properties are not set to "turn off this device to save power".
I had my Blackberry working on this laptop before.
After all this, I tried to uninstall my 4.7 Desktop Manager, and I get the error "Error 2738.Could not access VBScript run time for custom action." Ok, so I Googled this, and I had to go to my Windows\system32 folder using command prompt and type regsvr32 vbscript.dll to register that. This fixed the problem and I was able to uninstall the software.
I always installed the desktop manager without the Blackberry being connected to the computer.
I disabled any Anti Virus software, just in case. I removed the SD card from the phone, just in case.
Something weird goes on. Each time I run the Desktop Manager, if I click on OPTIONS and then set connection type to USB, it's starts running an install. It does this like 3 to 4 times. Well.... finally my BlackBerry came up. Then I went to option to change something else, and that stupid installation window popped up AGAIN. Now it doesn't see my BB.
I decided to bag all this and figured I would try the BlueTooth. I can pair the device with absolutely NO problem to my laptop. My laptop finds the phone quickly and works just fine. Then when I try to set the Desktop Manager to use Bluetooth, it won't just use what has connected to the laptop, it has to go out and search for a bluetooth device. It never finds my phone and NEVER quits searching.
UPDATE: Ok, so I uninstalled the 3rd party bluetooth drivers and I am only running the Microsoft Vista plain vanilla drivers. Didn't make a different though, as the bluetooth STILL doesn't see my phone. Yet my laptop see's and pairs with the phone via bluetooth just fine.
UPDATE #2: Ok, so I created a new Windows Login. I had installed the blackberry Desktop Manager for ALL users. I created a TEST login account for windows. So, once logged into this new account, it see's the BlackBerry just fine with the USB cable. The BlueTooth still doesn't work, but it see's the Blackberry right away. Whereas when I log into my regular account, I keep getting this annoying installation windows that says "Please wait while Windows configures Blackberry Desktop Software".
Please, if you see anything that I overlooked, let me know.
Thanks!
Message Edited by TapeGun007 on 12-30-2008 05:35 AM
Message Edited by TapeGun007 on 12-30-2008 05:47 AM

Have you turned off the PC, and rebooted .
Same for the BlackBerry, except With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
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Problem BlackBerry 8820 and Desktop Manager

Hy i conect my BB but in the desktop manager in the pin area dont aperece my pin number aprece none and push this and push detec my pin an tell me the pin detected but in the main menu aperece none againg , what it the problem ?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager
Normally, that is an install error rather than an uninstall error, but hopefully the remedies it contains will still be useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager 6.0 stopped working

For no apparent reason my DM version 6 stopped working yesterday. I have de- and re-installed it and rebooted with no improvement. When the application opens I see a partially loaded screen. Very limited text and drop down arrows that do nothing, no menu options. I do not get an error message. I'm using Windows 7 and nothing about my laptop has changed since the last time I used the DM, except for I installed SKYPE.
What can I do if a re-install did not take care of it?
Thanks,
Carolyn

In Desktop Manager, Help > About, what is your version number?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

Hello,
I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
Thanks,
Dennis

Looks like the cable is the same if you still have the 2010.
http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

Problems setting up S/MIME on Desktop Manager 5.0

I just got a BlackBerry Bold that I'm using with BES and it's working fine, but I'm having trouble setting up the S/MIME portion of it on Desktop Messenger 5.0.1.
I downloaded and installed the BlackBerry S/MIME add-on package, but when I launch Desktop Manager, the option to manage certificates isn't available at all, even after restarting the computer, it doesn't come up, so I can't add any digital certificates to my device.
I downloaded v4.1 of the S/MIME package, was that the right one to use? Has anyone else seen this happen, and if so, is there a relatively simple solution?
Any help is appreciated!
The PDADoc!
Blackberry Bold 9780 (6.0.0.448)
BlackBerry PlayBook 64GB

Sorry, I was away on business and on and off planes.
How I ended up getting it working was to reinstall BB Desktop Manager, and when given the option to modify my installation, I could add S/MIME support that way, and after rebooting I was good.
The PDADoc!
Blackberry Bold 9780 (6.0.0.448)
BlackBerry PlayBook 64GB

BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

8820 desktop manager

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