8830 World Edition suddenly lost all mail from before yesterday and call log cleared

I have one our resident higher ups who have lost all there mail on there device. They are receiving mail now but anything befroe yesterday is gone. Also there call log has been cleared.
I have already deleted and reactivated them on our BES and that was no help.

For the end-user, s/he needs to clear up some memory on the device....
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
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Hi to All
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scribelog

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Hi and Welcome to the Forums!
What you need to do is remove that IT Policy. See this KB, method 3. Be sure to read the whole thing...the BB will be wiped clean, as if from the factory.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hello all, new to the site and am looking forward to both the information offered and whatever way I can contribute...
I have a Verizon (not active) 8830 World Edition that have been unused now for 2+ years as we had moved to Scotland, UK for educational reasons and have since used Orange and the Blackberry's they offer.
My wife is going back to the states and we'd like to use this Blackberry with a Simm card bought to use for both local calls whilst she is there and calls back to me in the UK. We previously bought a card to put in the phone but it did not work and when going through the cards support they informed us we needed to call Verizon.
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The phone IS unlocked as we initially used it once we moved to the UK but now we want to use it back in the US to call home here in the UK with a US Simm card...
Seems a shame if we can't and I'm sure there is a solution out there if anyone with the know how is reading... any help out way is greatly appreciated...

TINEEHINEE wrote: they told me that I HAVE TO HAVE my phone connected with a Verizon Plan and that is the only way it will work (proprietary).
That is correct. Spot on.
TINEEHINEE wrote:
The phone IS unlocked as we initially used it once we moved to the UK but now we want to use it back in the US to call home here in the UK with a US Simm card...
That is also correct... it is usable OUTSIDE of the USA on GSM networks, but NOT in the USA on ATT or Tmobile. Only Verizon in the USA.
Sorry, that's the beauty of the 8830.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Thanks

This one is fair priced:
http://www.blackberrysource.com/store/catalog.asp?item=932
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Thanks for the quick reply. The similarity in the Blackberry model numbers is a little confusing. I am specifically referring to the 8830 World Edition, not the Curve 8330. Verizon's website says the Curve 8330 will not be Rev A upgradeable (http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedP...) but says nothing about the 8830's Rev A capabilities or lack thereof. I sent Verizon an email this morning asking the same thing but haven't heard anything back yet.

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I purchased a 8830 World Edition branded Sprint overseas. I live in New Zealand and want to connect to the vodaphone network. Is this possible or do I need new firmware?

Hi Gavin and welcome to the forums!
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Hate to give you the wrong info.
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8830 World Edition suddenly lost all mail from before yesterday and call log cleared

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