8900: Email set-up option disappeared

Just started moving in to my new 8900 - installed software from my CD onto desktop PC but didn't do very much to the phone other than just browse around. I then updated the software on my PC to 5.0.1.18 and it changed a load of stuff on my 8900.
I think as a result of that upgrade process I seem to have lost the ability to set up email addresses - when I go into Email Setup I only have one option:
"I want to use a work email account with a Blackberry Enterprise Server"
...but I don't, I want to set up other private email addresses (and my work email that doesn't use BES) and I now can't see where or how to do that.
Help!!!
Thanks
Phil

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Missing Email Set Up Option

Having bought Curve 8310 (v4.5.0.55) on eBay & put a Blackberry enabled Vodafone UK sim in, I've tried to set my personal email up on BlackBerry Internet Service, following a Wipe Clean operation.
However when using the Set Up Wizard, I do not get the 'I want to create or add an email address' option, only 'I want to use a work email account with a BlackBerry Enterprise Server' or 'I want to skip email set up'
Can the handset be reset in anyway to give me my desired option or have I been sold a pup, tied into the previous owner's company network?
Thank you for any help

You say your SIM is BlackBerry-enabled? Make sure the PIN of the device has been registered with your carrier on the BIS BlackBerry Internet Service account.
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Problems with email set-up option 2 selected when option one needed ie add an email personal

Hello All,
My new 8520 arrived yesterday, I ask my daughter to set it up for me as she has one. Everything was going ok until I think she pressed the option for email as if I had a work email address which i dont i think option one should have been pressed ie add new email/personal home user email. I cannot seem to get back to that option all I get is has your blackberry admin given user name/number etc.
Also on the setup box the only icons I have are set-up wizard set up wi-fi and set up bluetooth. Can anyone help me out please, do I need to reset-phone to factory settings or something??
Thanks
Jason

Hi and Welcome to the Forums!
Please do this:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
After the boot-up, you should be able to again freshly launch the email setup wizard. If you are only presented with Enterprise, then you need to contact your carrier to ensure that you have the proper data account on your BB to enable the services you desire:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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No internet email set up option...HELP!!!

Just bought a Curve 9300 no contract phone from BestBuy. I live in China currently on assignment with my company and don't have US carrier. In the set up wizard for email there is no option to setup my gmail account. Any suggestions?

Hi
KJNBLZ wrote:
Just bought a Curve 9300 no contract phone from BestBuy. I live in China currently on assignment with my company and don't have US carrier. In the set up wizard for email there is no option to setup my gmail account. Any suggestions?
So are you currently in China or in the States and does your carrier contract include a Blackberry data Plan?
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If I have helped you please check the "Kudos" star on the right >>>>

Email set up options

When I ran the set up wizard I used the Blackberry Internet Service option because we are a small non profit that has to purchase our IT service by the hour. Our ISP does not have any spam filtering service and we rely on Outlook & Norton to filter at the point of downloading to the user. Which has worked great to this point.
Well needless to say I am now getting 100 spam a day on my Blackberry 8330 from Verizon. Any suggestions? I guess I need to start over and use the Blackberry Desktop Redirect option. I didn't go this way originally because we loss power at least three times a month and I don't want to have to call in and tell someone to go start my computer and open Outlook, but it appears I have few options. Any specific suggestion would be appreciate because I am a real dunce when it comes to all of this and frustrated.   Clark

You really really do need to filter spam at the server level, not the BlackBerry.
There is one spam filter I know of for the BB device itself, the Antair Spam Filter for the BlackBerry.
But again, you need to attack it on your mail server...
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Email Set-up and Options

I can't configure/manage my personal email accounts through the device. When I click on the e-mail accounts icon, I get to the Internet Mail account and then it pops me back to the Setup screen. I have a Blackberry 9300 with 6.0 OS. I've tried pulling the battery and tried to resend the service books but the online instructions (below) for Service books don't work because I can't get past the Internet Mail screen.
For BlackBerry smartphones running on BlackBerry® 6 or BlackBerry® 7, please perform the following steps:
1. On the BlackBerry smartphone Home screen, navigate and click on the Setup icon.
2. In the Setup homescreen, navigate and click on the Email Accounts icon.
3. In the Email Accounts selection screen, select Internet Mail Account.
4. If prompted, type the username and password, and then click Log In .
5. On the main screen, click Menu button and select Service Books, then click on Send Service Books to send Service Books to BlackBerry smartphone.
Suggestions?
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Email set up

my bb curve 3g wont let me set up email. when i click on it in set up, nothing happens.
ive tried wiping my phone then restoring it but that wont help. what shall i do?
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
If not, follow these additional instrucitons:
2) Register HRT: (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
3) Resend Service Books: KB02830 Send the service books for the BlackBerry Internet Service
4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.
Hopefully that will get things going again for you!
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Email set up and user name

I wish to set up/change email and when i go in to email set up it asks for user name and password, It will not accept BB id user name on this set up, so where does this user name come from, we did not have one from network provider it is not from the email provider, I have checked the BBid and I am typing in the correct user name, but it says it is invalid and must be 4 characters etc. it is How do I get past this set up control

Try doing so here:
Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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I just purchased the new ipad. I set up my email and put show 1000 messages. After a few days my email in my inbox disappears. I have gone thought all the settings. Please help.

I just purchased the new ipad. I set up my email and put show 1000 messages. After a few days my email in my inbox disappears. I have gone thought all the settings. Please help.

iPad Mail
http://www.apple.com/support/ipad/mail/
 Cheers, Tom

Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
Go to Solution.

Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
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*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

Maps and email set up problem

i am new user in blackberry world, and my friends told me that i can access my email using blackberry so i buy one 8900 and it seems that it dosent have any options for email set up, and how can use the gps on this phone while itdosent have any map application.
please some one help me

BIS or BES is the internet access, BIS is with your carrier (the data plan i told you before), BES (normally with a company using any exchange server)
If you have the mails on your device obviously you have BIS, so make this please,
1- go to menu, options, advanced options, host routing table, press menu and register now.
2- go to menu, options, advanced options, gps, press menu and refresh gps.
3- Log in on your carrier web page, go to manage blackberry mail and resend the service books
4- Reset the device , with the phone turn on take out the battery for 30 seconds and install the battery again
Try again and let me know please
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If your issue has been solved, please mark the post was solved.

Quick email set up question

Hi All, I just got a Curve 8900 Tmobile new from ebay. Seller said it was unlocked, but it's not. I need to use it overseas and on ATT when in the US.
Problem is this...during set up, there is no email set up icon, and from what I think I've read, I need a data plan for that icon to show up? Please confirm if this is true. It's not reading any of my SIM cards obviously, so could this be the problem? ie. once unlocked, will the email set up icon show up automatically? And how about if the SIM I put in doesn't have a data plan? (It's just charged per kb)
Any helpful info is appreciated, thanks!
Solved!
Go to Solution.

No, once you lose your BlackBerry data plan, the push emails will stop....
Nurse-Berry
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Email Set Up Help

On my set up folder, I only have three icons; setup wizard, set up wi-fi and set up bluetooth. Email set up application is lost. And when I go to Setup wizard - Email setup, the only option its giving me is to use a work email account with a blackberry enterprise server.
I was able to use it before to set up my yahoo email account. But when I deleted my yahoo email address, the set up was lost too.
I need my email back.

If an updated version of the BlackBerry Device Software is available for you to download, on the home screen of the BlackBerry Desktop Software, the new version number is listed and the Update button appears. You can also collect the existing device OS version from your carrier download site.
It might take up to an hour to update your smartphone software. During that time, you cannot disconnect your BlackBerry smartphone from your computer.
Connect your smartphone to your computer.
On the home screen of the BlackBerry Desktop Software, click Update.
To download an update, click Get update.
To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Do any of the following:
To keep a backup file of your smartphone data and settings, select the Back up your device data check box. This backup file is restored to your smartphone after the update is complete. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone after the update is installed.
To encrypt your backup data, click Encrypt backup file.
If you want to receive an email when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box.
Click Install update.
When you receive a confirmation message that the update is complete, you can disconnect your smartphone.
tanzim
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The space bar option disappears when I am typing in the IMAP in the incoming server I need the correct spacing, The space bar option disappears when I am typing in the IMAP in the incoming server I need the correct spacing

The space bar option disappears in the Incoming Server set up. I cannot type in IMAP: Port because I have no spacer options.

Thanks for your quick response. I am attempting to type in the Incoming Server box I need to type IMAP: Port 143 I can only type IMAP:Port143 which is the wrong spacing

When i swipe my finger to delete messages, the "delete" option disappears in no time before I tap delete. Help?

When i swipe my finger to delete messages, the "delete" option disappears in no time before I tap delete. Help?
Also, my battery died after like 4 hours of a full charge.
This is a brand new phone .. HELLPP!!!

Try to reset the phone by holding the sleep and home button until the Apple logo comes back again. This usually takes care of glitches. You will not lose data resetting the phone that way.
As for the battery drain, if you're using push/fetch for your mail, try to delete and set up the mail account again, the have been cases, in which the mail app tried to log into the mail server over and over again, causing the battery drain.

8900: Email set-up option disappeared

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