8900 Keeps Rebooting half way through a Reboot.

Hi,
I use my BlackBerry for Business, it's my primary phone for both work and personal. Recently I got a brand new 8900 and worked great. One night while away on business it froze for the first time, I pulled out the battery and rebooted it and it kept rebooting half way through. I could not connect it to a PC at all.
T-Mobile offered no help and sent me to a third party repair guy who told me it would fix it for 60 dollars. This is frustrating as this phone for one is expensive and brand new and should not fail, and secondly, t-mobile offers no support.
Now for the kicker, my roomate has the same phone and went and got the Droid. He leant me his 8900, also brand new sub 6 months where my first one is sub 3 months old.
Well tonight, I installed the new bbm and it rebooted the phone and guess what....same thing. Now I have no phone and of course, no support from my carrier. What in gods name is going on with these phones?

If there is no error message on the phone display that indicates what is going on ("AppError", "JVM Error", both with codes), then we must guess. You might have some luck with this article:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
As for support, front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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