89xx/99xx Issues, Video mute, Line Text labels

Question

A customer of ours purchased an entire solution on 99 and 89 series model phones.   The customer didn't intend to use video on every call, just some calls.  Reasons include remote site bandwidth, and privacy issues of course.
What we've discovered is that if video capabilities is turned on for these phones. EVERY call is initiated as video.  We then found that in the camera settings of both models, you can turn off video capabilities at the start of the call. Good.  Here's the problem:  Both parties get a big ugly black screen to stare at, which they have to then minimize.   But worse, we discovered that both phones are consuming bandwidth on the order of 20kbps on up to 180kbps just to display the big ugly box!
I'm hoping there's a better workaround, or plans to fix this issue.  My suggestion is a toggle soft-key, or a settting option that disables video capabilities entirely until it is needed in call, or escalated in the call, preferably with a remote accept.  Heck any video client avilable today works this way, why can't a purpose built video endpoint do the same?  I can't beleive there's a customer out there that wants every single call to be a video call no matter what...but it appears these phone models think that that's the case. All or nothing?  Any ideas?
The other issue is that only 1/3 of the screen is avialable for a line text label on these models.  In particular, the 89xx only allows 11 characters.  This means the 79xx luxury of displaying 'firstname lastname x1234' is no longer possible. Even a BLF with a name, there's no room! At best we are limited to a last name and extension, or in extreme cases, just the extension. Basically the line text label is unusable in many cases. 

Answer 1

Hello all!
Thanks for your patience as you're watching this thread.  I'm not making any real headway with TAC on this.  Using the "call park application" and "service directed-pickup gpickup" commands in telephony-services (as recommended by TAC), I can get the SIP phones to pick up an actively ringing call from either SIP or SCCP phones, but that also limits the SCCP phones to same.  I cannot use the Pickup softkey to recall/divert a call on Hold or a call on Park.
To be honest, I think we're going to have to wait until CME 11 is released and go back through the testing process all over again.  That's assuming Cisco will have addressed these issues in the SIP firmware for the 78xx phones.  I really wish Cisco would release SCCP firmware for these and the 88xx phones, but I know that their direction is away from SCCP to SIP across the board.
With the upcoming release of BE6KS, I see the death knell for CME solutions as the BE6KS will have the same interface/drivers/et. al. as full blown CUCM.  I also see many of my SOHO customers going to other solutions as Cisco will more than likely end up being too complicated and over priced for the smaller environments.
Kevin