8mb/s for years, but now stuck down on 2

Question

Hi there,
We used to receive 8mb/s on our broadband line for years.
We upgraded online with Orange from 2 meg to 8 meg, and this upped the speed pretty quickly.
When EE took over, they apparently checked all customers were receiving the speed they were paying for, and saw that we were getting 8 meg, when our plan only prescribed 2mb/s. The EE team told me we had been capped.
We switched to BT, hoping this would fix our broadband woes.
But alas. This is not the case.
After checking the speedtest.btwholesale.com, i received these results:
1. Best Effort Test: -provides background information.
Download  Speed
1.89 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 1.89 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
And my homehub stats page says this:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 13:53:52
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
11.4 dB / 20.0 dB
Line attenuation (Down/Up):
7.9 dB / 5.0 dB
Output power (Down/Up):
13.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
153 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
515 / 0
Error Seconds (Local/Remote):
148 / 1
Can anyone give me any suggestions?
I've spoken to the customer care team, and they said they'd restart the training period, but as this is a new line, it's only just been through one, and that didn't help our speed.
Thanks!
Solved!
Go to Solution.

Answer 1

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to reset your IP profile which has  stuck  this will increase your speed  this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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