9.0 now can't complete purchase--error (no#) re time & cookies
Updated to iTunes 9.0, tried to purchase couple of apps for ipod touch. Get error cannot complete, that I should make sure date on computer is accurate (it IS) and cookies enabled for iTunes, and refers me for more info to a webpage about accounts on Windows machines. I'm on Mac PPC5. I never have cookies enabled in the browser when I access iTunes to make purchases, so I don't get the cookies bit at all. Then tried to access my iTunes account to view it, to see if anything about cookies there, but I couldn't get into my account info either. iTunes did not reject my user name & password when trying to make purchase, but I can't get into the account. On surface, without thorough check, it appears all my previous iTunes purchases (free & $) are loaded. I haven't yet tried syncing to my ipod. Have sent message to iTunes customer support. Has to be bug in this update, never had any problems in past. Thought I'd post this particular behavior in case others are experiencing it, too.
Hi, yes, I marked my query answered because I did resolve the problem of not being able to make a purchase. I resolved it by
(1) ignoring the message about cookies --I rarely have cookies enable in Safari and have never gotten that message, and, BTW, when I checked the more-info link in the error message, it took me to Apple support page about cookies and time in WINDOWS, not Mac.
(2) ignoring the message about date/time of computer as mine was absolutely accurate.
What solved the probem for me was changing my password. Now the password I carefully and accurately keyed in was the one I'd long used. Nevertheless, I clicked on forgot password and got a link to change my password. THEN I was able to log into and view my Account info. Once I could do that, I had no further problem making a purchase in iTunes.
Yes, I received two emails from iTunes support, from someone who stated up front the problem was out of her area. She offered suggestions including checking Apple support pages and checking technical support offered by Apple. Other than those, I tried the specific suggestions she had. None resolved the problem. Her followup email wasted my time. I took time to give full feedback and she thanked me in the manner people breezily say "have a nice day" in passing and suggested I give feedback to Apple.
I can't help with Firefox. My suggestion is to try the simplest first, based on what worked for me:
Try to log into your iTunes account info. If you cannot, then change your password. Easy to do, might fix the problem for you, too. ;-)) good luck.
Similar Messages
-
Can't complete purchase of Creative Cloud subscription
I have been trying to complete purchase of a Student CC subscription. I have worked with several support representatives all morning, have tried creating multiple accounts, used multiple valid credit cards but I keep getting "We'll look into that and get back to you" message at step 5 and nothing in order history. I see $1 charges being applied in my bank statements so something is being processed but I get no order number and support tells me it didn't go through. I really want to purchase the membership, can someone help?
Please email me at [email protected] and I will resolve the issue. Please let me know which Adobe ID email you want to use. Also let me know which Adobe IDs you tried using.
-
How i can fix "Wiki setting error" and "Running time error" ?
I've found this message when using server app on Mountain lion.
and this error data.
Can i fixed this? Thanks guys!It so happens that I saw an answer to a similar question today somewere else. I have not tested this myself:
"I have the final solution and fix but beware you may not like it that much.
Having had all of the above problems with more or less everything I finally pieced it all together from various threads. This will fix both the AEBS control and the central services problems. Dont shout at me for being a bit basic and not coding etc. but it worked for me. If I can avoid code I do as often as possible as am less likely to balls it up!
This method will loose some data but the main files and users do remain
The Fix:
1. Close Server.app
2. Library/Server make a copy of Server file under a diff name as software server files and a few others would appear to still be usable and you will have to re download it all again of you dont copy it back in ( I didn't and now have learned my lesson). then delete the whole of the Server file.
3. Go to Keychain and search all Airport then delete associated keys permissions etc
4. Delete Server.app and reinstall.
5. Start new setup and it will migrate properly with no errors. This time a big green tick will appear!
6. Replace the software update files into the new Library/Server folder if you want to or leave it untill the rest is done
7 Reconfigure any missing bits..... any enrolled devices will have vanished but probably if you have saved the data from this in Library/Server prior to deletion you may be able to reinstate this but I didnt risk it
This is going to be a total pain if in a large organisation but once working the system is excellent with no swapping from one control set to the other. As each service is switched on it auto configures the AEBS and no further errors and a joy to work with unless you really like to get into the nuts and bolts.
Hope this helps and good luck" -
"disk can not be erased" error message on Time Machine back up
I keep getting a "disk can not be erased" error message as I try to restore a recently repaired computer from Time Machine Backup. I did a Disk Verify and Permissions Verify. No help.
Help!Use migrate rather than whatever it is you are doing.. TM has loads of limitations and I suspect you are trying to do something that is not allowed. like recover from an older to a more recent OS..
Read the info from Pondini about recovery and migrate here.
http://pondini.org/TM/Home.html
It is somewhat out of date but still useful.
No luck tell us what version OS is in the backup and what version is now on the computer. -
Hi Itunes was working on monday and now it isn't, it's giving me this error anytime I try to access updates for my apps or buy new apps, any ideas?
just started having the same issue since aobut 2 hours ago. I did downloads yesterday morning and it was working just fine.
as of 2 hours ago it's showing cannot connect to itunes store at all not even under top 25, cateogories nothing. just wondering if there is anything that has gone wrong with the itunes store. -
New laptop, now can't burn purchased songs from my old pc, aaaaaargh!!
Please help, I have bought a new laptop and have downloaded itunes and have all my tracks in my library, but itunes will not burn the songs that I have purchased and downloaded from my ipod (which are from my old pc). It will only let me burn the new songs that I have bought on the new laptop.
You need to give us some more detailed information such as what kind of laptop you have, are you getting any error messages or error codes on these failed burns, how are you trying to burn the purchased music as audio CD or data CD?
-
I have been trying in vain for the past 2 weeks to purchase a song and when I do it automatically goes to the edit credit info screen. After editing the info, it tells me credit card processing it unavailable. Can anyone help ? I'm running the latest version of leopard...
Please email me at [email protected] and I will resolve the issue. Please let me know which Adobe ID email you want to use. Also let me know which Adobe IDs you tried using.
-
It's really frustrating because I can only buy music from my phone.
I've tried intentionally typing in my password wrong and it tells me my password's wrong then, but otherwise the prompt keeps coming up again. I don't know what to do; I double-checked that my computer's authorized.To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39 -
How can I resolve OSStatus Error 13 on Time Machine when connecting to Time Capsule on Lion?
This is a semi-rhetorical question: I have now resolved this for my own setup, However, there was very little information on this error in the fora, so I thought I would post my experience with getting a Time Capsule (2TB, 3rd edition) to work on OS X Lion after the AFP/NAS debacle.
Background
My third party LaCie Big Disk Network* NAS died when Lion came out.
I could access neither Time Machine nor the drive through Finder.
The excellent thread on "Lion: Connecting to legacy (pre-Lion) AFP services - and Mac OS X (server)" (https://discussions.apple.com/thread/3258472?start=0&tstart=0) allowed me to access the drive via Finder to save my files but, of course, Time Machine was still broken. That guide showed you how to lift security restrictions on AFP shares.
For reasons explained below [disclaimer: rant follows] I decided to ditch the LaCie and purchased a Time Capsule.
The Problem
Time Capsule connected via DSL to the net and set up a wifi network with a green light.
The "Data" mount for Time Machine was visible in Time Machine, but trying to access it showed the following error:
The operation couldn’t be completed. (OSStatus error 13)
Trying to open the share in Finder using the appropriate credentials showed:
The operation cannot be completed because the original item for "Data" can't be found
Things that didn't work
Turning lots of things on and off
Resetting the DSL modem, the router (Time Capsule), the computer
Repairing permissions
What DID work
Undoing the modifications made during the process of mounting the old LaCie NAS
To do this, open Terminal and enter:
sudo -s
chmod o+w /Library/Preferences
cd /Library/Preferences/
rm com.apple.AppleShareClient.plist*
(from https://discussions.apple.com/thread/3258472?start=0&tstart=0)
Then restart your computer.
This worked for me. I don't UNDERSTAND any of why this did or didn't affect the computer, so please don't ask me to explain how it worked or what else to try. I thought I would just put this out there for knowledge.
* LaCie have really got my goat. Unlike other manufacturers who seem to be trying to provide support for their drives (Western Digital MyBook), LaCie have stated outright that they will not be providing any updates for their Big Disk Network. This is a hard drive they describe as a "Professional NAS", though I can't think of many professions where £200 backups need to be replaced every two years to keep abreast of security updates. In their defence, the drive is no longer manufactured… but, IMHO, I don't see that as sufficient reason to abandon all support or updates immediately. Boo! On the upside, loving my shiny new refurb Time Capsule.Our true genius died a little while ago.
But up to Mountain Lion he has tones of info ..
http://pondini.org/TM/Troubleshooting.html
Try some of the section C solutions.
It is more than likely network.
BUT do the following.
1. Install the widget A1
2. Reset TM, A4
3. Verify the backup, A5
4. Reboot the whole network and restart it in order.. modem.. TC.. MB Air.
No luck to this point.
Tell us exactly what OS you have.
The worst possible is Mavericks. If you are trying to connect to old backups after an upgrade it is hopeless.
I recommend you start over.
Simply wipe the TC and start afresh.
Manually mount the TC disk in Mavericks so you are sure it is working. Tell us if you run into trouble.
Most important.. in wireless network preferences are you running ipv6 in link-local mode. -
I "upgraded" to 10.8 Mountain Lion and now can only email one photo at a time
With 10.8 I can now send only one photo at a time from iPhoto through Mail - e.g., two "small" photos with a combined file size of 400 kb will "resize (null)" and freeze Mail, whereas I can send one "actual size" photo 5 mb in size. This stinks since before I could send multiple photos limited only by the size of my pipe.
I am from France , and I have the same problem with multiple photos ! I have 2 IMacs, one gives no problem, and the other freeze while sending more than one photo!
I did not find any solution (except using the mail module from IPhoto, or adding the photo by sliding manually into mail)
Are we the only 3 in the world having this problem?!
More seriously, did you found any solution?
Thank ! -
Sometimes things are simply comlicated and I do not know what to do? Now please help me to connect to me back up ... you guys... all of you are genious...in your own own...thanks
Our true genius died a little while ago.
But up to Mountain Lion he has tones of info ..
http://pondini.org/TM/Troubleshooting.html
Try some of the section C solutions.
It is more than likely network.
BUT do the following.
1. Install the widget A1
2. Reset TM, A4
3. Verify the backup, A5
4. Reboot the whole network and restart it in order.. modem.. TC.. MB Air.
No luck to this point.
Tell us exactly what OS you have.
The worst possible is Mavericks. If you are trying to connect to old backups after an upgrade it is hopeless.
I recommend you start over.
Simply wipe the TC and start afresh.
Manually mount the TC disk in Mavericks so you are sure it is working. Tell us if you run into trouble.
Most important.. in wireless network preferences are you running ipv6 in link-local mode. -
"stability" update my (removed)
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorYeah, thats gotta be irritating. ...you may want to try to run it in safe mode.
Samsung Galaxy S4: Turn Safe Mode On or Off
This will disable any add on apps. If it runs in a stable fashion in safe mode, you know that it is just the way one of your apps is interacting with the updated software. If that doesn't solve things, I would backup and do a factory data reset. -
Cannot complete purchases today..is anyone else having this problem?
I can't complete purchases from any of my computers, but can access the store and browse...
I'm having the similar issues as well. I got the same error message when trying to download a few app updates. Also, I went to sync my iPhone and it said my MBP was not authorized, and that if I didn't authorize it all the apps on my phone would be deleted. That's ridiculous because I've synced it several times this week. When I tried to reauthorize my computer, it said that the request couldn't be completed at this time.
It's probably a bug on Apple's end, and a very inconvenient bug at that, but I'm sure they'll have it up and running again soon. It would be great on their part, however, to acknowledge the problem publicly and say that they're working on a solution. -
Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
hello,i have updated to the new 11,and now i tunes will not open,error pops up,says Data Execution Prevention,and other error we can not complete ur i tune request,unknown error 4002,i have uninstalled and reinstalled ,has been no help.
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Maybe you are looking for
-
I have a Canon Pixma MP 610. I was having trouble printing so in Print and Fax, I deleted the printer. I reinstalled the printer driver, but now when I go to Print and Fax, hit the + key, the printer does not show up. I've rebooted, unhooked cables,
-
so i updated my itunes and it deleted all my music that was not bought on itunes and only shows all the songs i did buy in cloud. is there a was to get it all back without re-downloading them all again?
-
Adobe flash player for mac book pro
Hi, This is my first mac book but i need help to download & use adobe flash player to watch some of our streaming videos. Need advice. Thanks bpsai
-
Import running slow since last days.
I have a issue where Oracle 9i database import is running very slow since last couple of days. The process used to be completed in 5 hours every day. But since last two days it is taking 10 to 15 hours to complete. I have checked the data-file size,
-
Hi, I want to tally the balance of MC$4. Could any one tell me with which GL A/C balance I can tally the MC$4 Report balance. Thanks in Advance Ravi