9.2 Crashes w. Text Box tool

I've been having the darndest time recently. I used to be able to use the Text Box tool in PDFs to add text easily.
Now I can open documents and select the Text Box tool but as soon as I click on the document to create a new text box Acrobat crashes. Hard.
When I click into my document with the Text Box tool Acrobat pops up a window that says, "An internal error occurred." with an OK button. But when I click OK, the error message just refreshes. I can click a dozen times and it stays in this crashed, error message loop. Eventually I have to force quit.
I've tried to repair my Acrobat installation and check for new updates but nothing's worked. Does anyone have any advice or suggestions? Has this ever happened to you?
I've considered that there could some software incompatibility but I'm not sure what could be causing the problem. And suggestions would be greatly appreciated.
Thanks everybody!
-Matthew

I am having the same problem. Both with text boxes and text in the actual document. Do you think it is GoFileRoom related? I never made the connection but I wouldn't be surprised. It seems worse when different versions of Adobe are used. Some have ver 7 and other ver 8 but we are all using GFR.
Have you had any help?

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Acrobat 9.2.0 Update Breaks Text Box Tool, Possibly Introduces a New Security Flaw.

Anyone have any ideas for this one?
Once we upgraded to version 9.2.0 (This is a major security release that fixes a Javascript security flaw) our text box tool no longer works the way we want it and crashes the program.
Try this:
1. Open any PDF document on a Windows XP SP3 computer with Adobe Acrobat 9.2.0.
2. Add the 'Text Box Tool' to the toolbar by right-clicking the toolbar and selecting 'MoreTools' then placing a checkbox next to the 'Text Box Tool'.
3. Click the 'Text Box Tool' on the toolbar and draw a new textbox anywhere on the PDF document.
4. Click out of the textbox to cancel typing mode, then single click back on the textbox that you just created.
5. Right-click the textbox that you created and select 'Properties..."
6. Under the 'Appearance' tab,
a. Select Style: No Border
b. Select Fill Color: No Color
c. Check the box 'Make Properties Default'
d. Click OK.
7. Click the Text Box Tool again, and draw another textbox (Since there is no border you will not see it but you will still be drawing a textbox).
8. Let go of the mouse when you are done drawing your textbox rectangle and the program will crash at this point.
Results:
1. "An internal error occurred." dialog box is displayed.
2. After clicking ok the following "Microsoft Visual C++ Runtime Library" dialog box is displayed:
"Runtime Error!
Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
R6025
- pure virtual function call
3. After clicking ok another dialog box is displayed:
Error signature
AppName: acrobat.exe AppVer: 9.2.0.124 ModName: acrobat.dll Offset: 000509dd
4. The same error has occurred on all five computers that we tested the new version on.
Expected results: A new textbox is created and you may start typing in text (This was the behavior in version 9.1.3).
Additional Information
At times, we need to add information to PDF files (i.e missing dates, etc). We have always used the Text Box Tool to do this with no border, and with no fill color as this is the EASIEST and FASTEST way to add information to PDF files in a precise manner. We want the fill color to be transparent so that we can fit text in between and exactly on lines easier, and so that there is not a solid background box behind the text. We want no border because a border around text that needs to go on a line looks stupid. Up until version 9.2 this procedure worked fine. Now, the program will crash. Perhaps this even adds another security vulnerability if the crash could be exploited. We want to maintain security by patching Adobe to address the JavaScript vulnerability that was addressed in version 9.2.0, however, we are not able to update our users as the new version breaks the fundamental purpose that we use Adobe Acrobat for. We are stuck with the vulnerable version 9.1.3 until this problem is addressed. Disabling JavaScript is not an option either, as we use a Java plug-in on a daily basis.
Any thoughts would be great, I have attached screenshots of the errors.

The question still is not answered.
The problem continues in Acrobat 8.1.7 for Windows, even after updating toAcrobat 8.2.0. ( I can't comment on whether recent updates to Acrobat 9 fix the problem in Acrobat 9.)
The internal error after text insertion problem occurs even with PDF documents created in Acrobat 8, i.e., not only old versions of PDF files. We have the text box insertion icon in the toolbar, and the properties set to "no color" for the box and "0" width for the text box lines, as other commentators have noted.
The problem did not exist when Acrobat 8 Pro was installed, it was introduced by one of the updaters.
The main reason we use Acrobat, rather than much cheaper PDF-creation software, is to annotate PDF files (including inputting data into spaces in standard forms).
So justify the high price of Acrobat and fix the problem please, Adobe !

Text "disappears" when using text box tool

We are running Adobe Acrobat Standard vers. 7.0.9 inside Thomson Corporation's GoFileRoom vers. 6.0. When using the text box tool to add comments to a pdf, the text within the text box "takes on" the color of the background of the box, making it seem that the text has disappeared. The only way to see the text is to edit the text box and change the font color OR to view the contents of the text box in the Comments section. How do I resolve this? Would appreciate any help.

I am having the same problem. Both with text boxes and text in the actual document. Do you think it is GoFileRoom related? I never made the connection but I wouldn't be surprised. It seems worse when different versions of Adobe are used. Some have ver 7 and other ver 8 but we are all using GFR.
Have you had any help?

How to change the font size of Text box tool ?

How to change the font size of Text box tool ?
I am using Acrobat PDF 6.0
Tools > Advanced Commenting > Text Box Tool
I need to know how to change the font size. The default font size is too big.
let me know
Thanks

I do not have AA6 available right now (I can check at home this evening). I am also using AA Pro, not Std. In AA7, there is a text box tool that is a commenting tool. When I started typing, a properties toolbar came up that had the font size and such. I haven't figured out how to get the toolbar after the fact. In AA8, I selected the text box tool and then went to view and selected the properties bar (the font size and all showed then), or use Ctrl-E when editing the text. I have not been able to figure out how to edit the text in a text box after you have created it - think it is a mental block right now. Bill

Text box tool remains "on" after use

Adobe Reader 11.0.09 on Mac OSX 10.6.8 (antique)
QUESTION: How to resolve failure of text-box tool to inactivate after use. Instead, creates numerous undesired text boxes.
I am using Adobe Reader 11.0.09 on a Mac with OS 10.6.8 (ancient). Under the Comment tab, the second set of tools has eleven "Drawing Markups." Typically, when a user has completed the use of one of the markup tools, the tool is no longer highlighted. In the recent past, the "Text Box" tool remains highlighted after creating a text box with keyed in text. The next click anywhere on the document creates ANOTHER undesired text box. Sometimes, when clicking within an existing text box to supplement/edit the text, two or more NEW text boxes are created within the original (i.e., because of a click at the location of desired text editing). Simply as a test, I examined the behavior of each of the eleven markup tools, and found that all but the pencil tool "inactivate" (un-highlight) after the drawing (e.g. a circle/oval or square/rectangle or arrow) is complete. QUESTION: Has anyone else observed that one or more "Drawing Markup" icons remain in the "active" status AFTER the mark-up drawing has been completed? If YES, did you find a fix for the annoying problem?

https://discussions.apple.com/message/25495158#25495158

Text box tool spacing in acrobat 9

Hello,
We recently upgraded to Acrobat 9. I have a document that was created in adobe 8 which has several text boxes. Now in acrobat 9 when i make a change in the text box(add/remove text) and click outside the text box all spacing goes away. Everything becomes single spaced. I have tried using ctrl+enter and shift+enter to see if spacing is retained but i get the same result.
The funny thing is that i tried to create a text box from the forms menu instead of Tools>comment and markups>textbox tool and i was able to retain spacing on the same document. So it seems to be working as a form but not as a comment or markup. Is there a setting i am missing? Or is this something that was changed when going to adobe 9?
Thanks,
Andy

That is due to a bug in Acrobat 9 where multiple carriage returns get replaced by a single one. It's still present as of 9.4.0, but I'm not sure about more recent updates.

Text Box Tool in Acrobat X?

In previous versions of Acrobat, I created standard text boxes in my forms. I was able to open an existing file, click on the Text Box icon, Ctrl+A, Ctrl+C, and then Ctrl+V into a new document. I can't figure out how to do that in Acrobat X. Can anyone point me int he right direction? Thanks!

I agree with the majority of users that are expressing frustration with the functionality of Acrobat X. It is really hit and miss. The fact that a user has to copy a text box over and over again without being able to use the standard text box or typewriter functions is in a word 'primitive' and Adobe should be ashamed. But when you are the only game in town, you don't have to listen to customers.
What I tried just now was to add text using the Add Text tool ( you know the one that lets you add text easily, but you are left with red text surround by a box as the default ).
I then highlighted the red text in that box.
With the text highlighted, go up to the top tool bar just below the File Edit View Window Help - Bar.
Right click on that tool box and select Properties Bar to launch the Text Box Text Properties.
Now I can use that Text Properties box for any Text that I added.
I have no idea yet how to add that Text Box Text Properties button to the tool bar yet.
I worked for Xerox for 19 years and the original postscript was a brainchild from someone out of PARC and that whole Acrobat insanity is a continuation of great thinking, that most of the time, "just missed the target." The difference is; Acrobat has a monopoly on it - kind of like AutoCAD. And Adobe, unlike Xerox, doesn't care about Customer Satisfaction.

Safari crash in text box: 100% reproducible

Since yesterday Safari has been crashing several times an hour.
More often than not, the browser crashes when I type in a text box input field.
For example, as soon as I type the first letter in the title field of this post Safari will crash.
This is 100% reproducible.
It will also crash for example if I try to look up a ticker symbol on some sites or try to use the input fields on Google Adsense.
I'm using Firefox Deer Park UB to type this, but Firefox also crashes sometimes. As do other programs such as real player.
This only started yesterday, before then I had no major problems.
I can't put it down to 10.4.6 or the firmware upgrade as the crashing started well after the system upgrade and well before the firmaware upgrade.
I just can't think what could have brought this on. The only new things I did were:
1. I created a word document with an "invoice" template. The template behaved very wierdly. The next day the crashing started.
2. I also updated Adobe Reader some point in the day.
3. Visited a financial site which wouldn't load for me (very unusual). Tech support told me to clear my cache which I did. It didn't help because the problem was on their server.
Anyone else had this?

I've had a similar problem. Playing around on my new Macbook, everything was fine. It seemed to be running a bit hot, but everything was good.
Then suddenly everything went wrong. The Big Bang board games bundled with it all crashed before fully launching. Mail launched then crashed, so did iChat. iPhoto was fine, and the problem described above with Safari also occurred. The same problem happened with Camino, but not Firefox (all latest builds).
No problems on the main Admin account though. In the end I trashed the user account with the problem, created a new one, and hey presto! It all worked.
My worry is; for how long. Initially I thought it might be a hat issue from the Core Duo running very hot( around 95 degrees), but it seems from looking around that people on PPC also have had a similar problem.
I guess it's just fingers crossed time!

Text in "Text Box Tool" won't print

I have Adobe 6 Professional and a Brother printer.
You can print text box comments and highlighted text using "Document and comments" option under the "Print what" drop-down in your printer dialogue window.

Thanks...
Flatten sounds like a great way to go. I looked all over, but didn't see a flatten action, can you point me in right direction? I think Photoshop and/or Illustrator have this, but was hoping to just stay in Acrobat, and not get too involved/complicated, if possible.
I stumbled upon a document that said flattening occurs if you save it to [a very old version of Acrobat, like 1.x] Didn't see any place to do this either... on the "Optimize" menu, mine only goes down to Readable by "4.0 and later". Welcome any suggestions.
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Thanks again, and thank you for patience with these questions...

Text box tool behavior in Acrobat Std 9

Hello! When we were using Acrobat Std 7 the text box would automatically adjust its size to fit the text we typed. Now we are in 9.1 and it does not do that, it tends to be about twice the size we need. I can not find a setting anywhere. Does anyone know how to fix this?
Thanks.

no worries! ok, I have acrobat 9 standard. let me talk you thru it.
Double click on your text box. your text field properties should open.
Click on the "appearance" tab. you will see a "Borders and Colors" section and a "Text" section.
"Font size", "text color"," font" should be there.
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if you don't have this window within the "appearance" tab, you might have chosen the "typical" install. uninstall acrobat and install the "custom" install so that you get all the features. that's the only reason i can think of as to why you're not seeing the "font" section in the appearance window.
let me know what happens!
hey, if you've done all this, i apologize...just trying to work thru it with you.

Text Box Tool - remove border?

Working on an online-application. Have downloaded it to my hard drive and am filling in blanks using Adobe Acrobat 9 Pro. Typewriter typically but for a large area of lots of typing I want to use a text box. How do I remove the bold red border?

You can show the Properties Bar by pressing Ctrl+E. Then select the text box and you should see where you can change the border color and/or remove it by setting the border to nothing.

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So I've just updated to CS6 (8.0.1) from 5, and every time I try to select the type tool and click to drag or click an existing box I get a crash. Not so with the earlier version CS5 (7.0.4).
http://pastebin.com/U6FBw3Gk
I've run Cocktail (permissions repaired) and reloaded the software with no joy.
Anyone?

Try this: http://forums.adobe.com/thread/526990
The mistake I made was that I deleted the files, (InDesign Defaults and InDesign Saved Data), what I had to do was rename the folder that contains the file(s) (Version 8.0 folder). Renaming as opposed to Deleting so you can revert back to the originals if needed.
So, for;
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Do the same for;
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Geoff

Wont let me "drag" the rectangle marquee tool or text box tool.

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You don't say what OS.
First thing I do when things get goofy is to trash the prefs. This is covered in the FAQs if you don't know how.

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sorry folks, found my answer..
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In the Print dialog, make sure that under "Comments & Forms" you select
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9.2 Crashes w. Text Box tool

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