9 days since install and can't get beyond 12000 Kb...

Had Infinity installed 9 days ago and seen the IP profile increase in that time to 38399 Kbps, but I can never get beyond 12000 Kbps as a best speed check.
The acceptable range is meant to be 12000 - 38399 Kbps - so what is going wrong?
Solved!
Go to Solution.

Well after suffering slow speeds for 2 months I know quite a lot can go wrong
I may as well ask the stupid questions (well someones got to)
are you using a wired connection when speedtesting ?
do you have bt vision ?
is anything else connected while running the tests ?
are you getting the slow speeds at all times of the day, or only at night ?
Once you've covered the basics contact the mods here.
http://bt.custhelp.com/app/contact_email/c/4951
Post the results from your BT speedtest, that'll confirm your profile and poor speeds.
Continue to take BT speedtests when your speeds low, as these are logged with BT Wholesale
And keep a log of all your BT speedtester results yourself,
as the technical help can only access the result of the last one ran.

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9 days since install and can't get beyond 12000 Kb...

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