9 of 12 iPads Sync and Update

I have a set of 12 iPads (all linked to one Apple ID) in my elementary classroom and am becoming frustrated by the fact that 3 of them are not able to download new apps or update old ones. I recently updated them to iOS7 but that hasn't made a difference. I have tried a different network connection, connecting them to iTunes, and resetting them completely but that hasn't helped. When I go into the App Store, I can see all my "Purchased" Apps but when I click the download button, it looks like its going to start downloading but then stops and says "Unable to Download Item". Does anyone know how to resolve this problem?

Update: I've managed to get around the sync problems, have synced add book and iCal. Haven't tried notes and tasks, am hopeful it will work. However, updates still don't work! It goes to download 600+ files, and then the same error message still appears. Can anyone help? Hopefully someone from RIM!
As well, when un-installing BDTM-Mac, does anyone else get the same problem of getting a dialog box that says that uninstall was unsuccessful and that certain components could not be deleted?
As a sidenote, just to give your (emilianne) idea a shot, I re-installed missing sync and pocket mac, then used app zapper. Seems like I'm more thorough than the app. =\ Now I still get that dialog box from BDTM-Mac installer that says prior versions of syncing software were found. Geez. Previously when I did a manual wipe, didn't have that problem. Oh well... not a BB issue so not important.

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I want to get rid of my laptop and use an iPad. Will I be able to keep my iPhone synced and updated with the iPad?

I want to get rid of my laptop and use an iPad2. Will I be able to keep my iPhone updated and synced by using the iPad2 like I currently do with the laptop?

No. You must use a computer to sync and update both devices via iTunes on the computer. The iPad2 cannot replace the laptop for syncing purposes.

HT1386 My Ipod and Ipod touch both sync and update latest CD music added to Itunes, however when I connect my Iphone it wont sync my most recent CD addition to iTunes?

My Ipod and Ipod touch both sync and update latest CD music added to Itunes, however when I connect my Iphone it wont sync my most recent CD addition to iTunes?

I have my iTunes settings to prevent my iPod from synching automatically.
Open iTunes (without the iPod Touch connected) , go to "iTunes"--->"Preferences"--->"Devices", select the box that says "Prevent iPods, iPhones, and iPads from synching automatically", select "OK".
I would then close iTunes and then reopen it. Verify that the settings you just changed are intact.
Log into the iTunes store and update any Apps that you may have purchased.
Connect the iPod Touch via USB with iTunes open. You will see the icon on the left side under "Devices" as normal, however it will not automatically sync.
Click on the "Device" in iTunes and from there you can manually adjust all the items you want to sync and then select sync when you are ready.
I sync mine this way because I feel it gives me more control over the syncing process. Also, I always log into the iTunes store first, check for updates to my Apps and then connect the iPod to manually sync.
So, to me, I guess that perhaps is a way to "force" the sync but in a controlled manner.
I hope that helps.

I have an iPhone 4, My itunes are from two differnt accounts; one from when I was under my dads account, and the other is my own. My question is would I be able to sync and update my itunes on my MacBook without having all the new music erased.

I have an iPhone 4, My itunes are from two differnt accounts; one from when I was under my dads account when i was younger, and the other is my own which i currently use. My question is would I be able to sync and update my itunes on my MacBook without having all the new music erased. I have the icloud on my phone, but I just want to update my music on my laptop. Just nervous to, because it has happened to me before on a desktop computer and it *****. Please help! Thanks.

nevermind, i figuered it out

I have a used mac computer. I want to sync and update my iphone. Currently itunes tells me that my iphone is connected to a different itunes account. How do I make itunes sync and update my phone without deleting all the current information on my phone?

I have a used mac computer. I want to sync and update my iphone. Currently itunes tells me that my iphone is connected to a different itunes account and will sync, but delete everything from my phone. How do I make itunes sync and update my phone without deleting all the current information on my phone?

Iphone will sync with one and only one cpomptuer at a time. Syncing to another will erase the current content and replace with content from the new computer. This is the design of the iphone.
It will erase the content when you sync.
Why not update from the comptuer with which you normally sync?

After syncing and updating my iphone my iCalendar on my computer lost most of my information. Including wiping out an entire calendar group. When trying to readd the calendar group it won't let me add events to my calendar under that category.

After syncing and updating my iphone my iCalendar on my computer lost most of my information. Including wiping out an entire calendar group. When trying to readd the calendar group it won't let me add events to my calendar under that category. A message pops up that says: "You can't add events or to do items to a calendar group. Select an individual calendar in the calendar list, then create your events or to do items." Any help here would be greatly appreciated! I would like to either retrieve the old information or find a way to add the category back in to start over. Thanks in advance!

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

Hi I just got my iPad 2 and updated it to ios7 . Here is my problem: my Chinese input doesn't work , I need to restart every time . Is it the problem of the iPad? Or iOS 7??

Hi I just got my iPad 2 and updated it to ios7 . Here is my problem: my Chinese input doesn't work , I need to restart every time . Is it the problem of the iPad? Or iOS 7??

Hi Eric Ferguson,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Best of luck,
Mario

After syncing and updating my phone froze-just shows the apple on the screen and a line under it

After syncing and updating my iphone froze-only shows the apple on the screen. PLease help!

See if you can reset the phone by holding the sleep and home button until the Apple logo comes back again.
If this does not work, try to connect in recovery mode, shown here: iPhone and iPod touch: Unable to restore

Tryed to sync and update Iphone 3GS and it started as New phone HELP!

I tryed to sync and update my Iphone 3GS to my macbook computer. In doing so, I think I pressed start as a new phone and now I dont have a phone please help!

Go to iTunes/Settings/Devices and see if there is still a backup from the time before you synced the phone.
If yes, use it to restore from: Backing Up, updating, and restoring your iPhone and iPod touch software
If you're running TimeMachine as well, restore the iTunes backup folder, located here:
The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.
iTunes places the backup files in the following places:
Mac:~/Library/Application Support/MobileSync/Backup/
copied from iTunes: About iOS backups

My iphone 3gs is charging on the wall charger but wont charge on the pc, have cleaned it, yet it can sync and update with itunes easily, but it still wont charge, have tried several cables as well same effect.

my iphone 3gs is charging on the wall charger but wont charge on the pc, have cleaned it, yet it can sync and update with itunes easily, but it still wont charge, have tried several cables as well same effect.

1) authorize iTunes on your wife's user account for her iTunes store account(s)
2) connect the device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred her purchases in the previous step, your content will be in her library and you can re-populate the iPhone with it.

Syncing and Updating to iOS 5

I recently updated to iOS 5 and having waited for iOS 5, I didn't sync my iPad since April, I plugged in my iPad and it asked if I wanted to update to iOS 5, to which I said yes, and then downloaded and updated, but didn't Back up beforehand!Then it asked me if i wanted to use as new iPad or as last back-up, I said last back up but I've now lost everything I did since April, Mail, iCal, and my MobileMe account didn't save anything from iCal, iCloud isn't working on it either, and I've lost email contacts and work Documents from USB Disk, PDF reader, Pages, Keynote and more, Why didn't it back up before it updated? and what can I do about this?

Yes. I seem to have fixed it, but not really. I erased all music from phone, and then manually managed a resynced eveything I wanted back on there. Interstingly, it didn't work the first two time and said (waiting to make changes) so I was freaking out. But the third time was the ticket and now we are good. Unfortunately, there is a bug, and until there is a real fix, my music that I have in itunes on my computer is not easy to get to the phone. It seems that many people have had the exact same issue since the updates. Hopefully it will fix itself in the next update. Thanks for help though.

HT4623 Is their any software update at all for a iphone3,before you could plug it in, it woould sync and updates...now nothing

Is their any software updates for a I Phone 3. Before you could plug it in, it would sync and upate would come...now nothing??

Wireless update is only possible with iOS 5 or later.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 6.1.x
iPhone 4S                                    iOS 6.1.x
iPhone 5                                      iOS 6.1.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 6.1.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1.x
iPad 3                                          iOS 6.1.x
iPad 4                                          iOS 6.1.x
iPad Mini                                     iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Deleting messages sync and update

just synced my iphone - and updated to the 4.1 software and the system has deleted all my messages and my email accounts and now wont let me add my email accounts again ...... HELP

All iTunes content on your iPhone - all music, movies, tv shows, etc., and 3rd party apps should be in your iTunes library on your computer, and your iTunes library should be included with your computer's backup along with all other important data.
http://support.apple.com/kb/HT1751
iTunes includes an option to transfer iTunes content that was purchased/downloaded from the iTunes store from an iPod, iPad, or iPhone, but this is for iTunes content that was purchased/downloaded from the iTunes store only.
First you need to re-authorize your computer with your iTunes account with iTunes if you haven't already done so. With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.
Different from music and video, apps can be re-downloaded from the iTunes store and you won't be charged again for a purchased app as long as you use the same iTunes account to re-download the app that was used to purchase the app originally.
http://support.apple.com/kb/HT2519

ITunes 10.4 crash during sync and update.

A few days ago or so i tried syncing some new songs from iTunes (on my hp laptop with windows 7 64) into my 64gb ipod touch 4g. However, about halfway through the sync itunes displays that it has stopped working and closes soon afterwards. I first tried syncing and unsyncing all my music and then resyncing it. No dice. The sync still quits about halfway through. I looked for any corrupt mp3s however all play fine and the sync quits on a diffrent file every time. When i tried to restore itunes began looking for a ios update despite the latest version already being installed, the download will not complete and itunes crashes in a similar fashion. The ipod is not the problem and can be synced and restored through itunes on a different computer. I have completly uninstalled and reinstalled itunes many times including all components and files even registry entries.
here is a copy of the problem report.
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.0.80
Application Timestamp: 4e262cf4
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 0000a05b
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 3e88
Additional Information 2: 3e88cb4d458f51ad4fdad5776f49fdae
Additional Information 3: 0f65
Additional Information 4: 0f65c7607049b0bdd63351947df9c7cf
Extra information about the problemBucket ID: 2528603024
I have also run the system file checker, memory and harddrive cecks, and defragmented my hard drive. I have checked the ipod drivers removed any itunes plugins and checked the connections for itunes with its diagnostic tool. All have comeback fine.
If it helps i have noiced that installing itunes from the internet directly does not install the program, i must then use the apple software update to get itunes so i have not been able to try previous versions of itunes.
I have literally run out of ideas any help at all would be appreciated.

Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

Bold Sync and Update Issues With DTM For Mac

First problem: I cannot update software on my Bold. Once I click on "Start Update", the process starts, but stops at "Downloading 5... Files". It then stops, and a dialog box with the following message pops up
<Blackberry Desktop Manager could not download the required files. There may be a problem with your network connection or the server is not responding. Please try again later> This is followed by:
< Blackberry Desktop Manager failed to update your Blackberry device>
Second problem: Syncing will not work as well. Upon syncing Calendar (iCal), I get the error message <A sync error has occured. Please retry the sync.>
Phone Data
Make: Bold 9000
Software: 4.6.0
Mac
Make: White Macbook 2.16 GHz Intel Core 2 Duo
Memory: 2GB 667 MHz DDR2 SDRAM
OS: 10.6.1 (Snow Leopard)
DTM was latest version (1.0) of DTM for Mac
I had PocketMac, Missing sync and the Beta of DTM for Mac installed. I have tried removing ALL components of these 3 apps, from all libraries and restarted my Mac ~6-7 times, but to no avail. It's getting very frustrating. Can anyone help?
PS I wish RIM would dedicate more resources to making it work between our Macs and our Berries. It's like having a pet that can't get along with your wife, one's gotta go!

Update: I've managed to get around the sync problems, have synced add book and iCal. Haven't tried notes and tasks, am hopeful it will work. However, updates still don't work! It goes to download 600+ files, and then the same error message still appears. Can anyone help? Hopefully someone from RIM!
As well, when un-installing BDTM-Mac, does anyone else get the same problem of getting a dialog box that says that uninstall was unsuccessful and that certain components could not be deleted?
As a sidenote, just to give your (emilianne) idea a shot, I re-installed missing sync and pocket mac, then used app zapper. Seems like I'm more thorough than the app. =\ Now I still get that dialog box from BDTM-Mac installer that says prior versions of syncing software were found. Geez. Previously when I did a manual wipe, didn't have that problem. Oh well... not a BB issue so not important.

9 of 12 iPads Sync and Update

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