928 Post Amber Update Stability

I have seen a number of conversations on this site as well as other Windows Phone forums of people asking how to power off the 928 because the screen has "frozen".
I bought my 928 in May of this year shortly after it's release and not once did I ever have to do a hard power down (volume down + power button for 10-15 seconds) because of a frozen display. It is now an almost daily occurrence since the Amber firmware update. It is even worse if "Double tap to wake up" is enabled. PLEASE, if anyone at Verizon Wireless is paying attention in hear, I am begging you to report this issue with Nokia and insist on a patch to correct the problem. What was a stable phone on a stable platform is suddenly going Android on me ever day and I (along with thousands of other users) are not happy.

All I can say really is congratulations, and I hope both you and demmo86rt haven't both jinxed yourselves.
There is no common pattern but the screen is always unlocked when it happens. Sometimes I am talking on the phone, sometimes switching between apps, sometimes trying to post a comment to a feed in the people hub. The marked uptick of new threads in various forums asking how to "unfreeze" the 928 (how to kill power) since the Amber update rolled out can't be a coincidence. It's not EVERY day, but pretty much every day I use the device heavily I can count on a blowup.

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Problem with my Lumia 928... started after Amber update.

First, I to state that I love my Lumia 928 and the Windows Phone 8 OS. Second, I've been a Third-Party Microsoft developer for over 14 years and just started developing for Windows 8 and Windows Phone 8. So, I'm not a normal consumer but one that will try everything in my toolbox before asking for help or even writing posts like this.
History:
As of October 6, 2013, Verizon is sending me a new phone (not guaranteed to be new. ) to see if that fixes the issue
Used for work and personal emails so I can't just go and do a "hard" reset without have extreme headaches.Last resort before I get my "new" phone, I've broken down and started doing a "hard" reset (actually this is my second time).
No damage to the phone (Verizon employee has confirmed these, hence the new replacement)
No cracked screen
No frame cracked
No water damage
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board.
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here.
Is anyone else experiencing these issues after the Amber update and if so, what did you do to resolve it (if you did)?
Thanks,
Stu

The Amber update came to our Lumia 928 and we had just activated it like one or two weeks prior, so we were just getting to know the phone. In answer to your difficulties following the Amber update:
millerstu wrote:
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board. The only "freeze" or app problem I recall is the GREEN SCREEN when opening the camera, happened once, and a power off and restart fixed it. The problem has not come back, to date (this was several weeks ago).
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while. I have heard of this happening to others, but I have not personally experienced the screen freeze issue.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back. I've had this happen on a couple of calls - the caller becomes very garbled and static filled. I've had to hang upand call back - and they say the same thing happens on their end, my voice is all garbled, like I'm underwater or something. Not all calls, and not frequently, but maybe once every couple of weeks.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here. This has not happened, to date, for me.
My screen is cracked due to a drop, prior to the Amber update. (Yeah, it was nearly brand new when I dropped it ) That doesn't seem to affect the overall function of the phone though.
So, to sum, I am experiencing some of the issues you described, but I'm not sure it's Amber, maybe just the phone design itself. I don't know that a "new" phone will resolve things either. Please do keep us posted...

Lumia Amber Update 928 Glance

I recently updated to the Amber Update on my 928 I got the glance feature and double tap to wake and loved it I factory reset my phone and signed back in and started fresh but the glance function was gone now it says STANDBY same function to an extent but no double tap feature or peek functionality I have no idea where glance went or how to get it back also the interface changed on the screen settings now its a drop down menu with vivid natural and etc. Where as before it was a slider is anyone else having this issue if so help me get back to my original Amber settings.

I had the same issue. When you factory reset, the Nokia software goes back to the original, however the firmware does not. I am guessing that the firmware is what is checked when you hit "Check for Updates" and therefor your phone (or their OTA update service) thinks it is up to date. I ended up going into Verizon and they first tried switching out the SIM Card which did not work. Since I picked up this phone less than 2 weeks ago, they gave me a new one. Unfortunately it looks like unless you can get a new phone, you may have to wait for a fix for how they check for updates from either Nokia, Microsoft, or both...
I would love to hear if anyone else has found a solution to this...
Best of Luck,
Tim

AT&T Amber Update Lumia 920

I was the first person in my state to have a white 920. It was the only one available according to the rep, to the dismay of everyone in line behind me. (I was first in line at the store ) I have been amazingly pleased with the updates, in both speed of release and quality. Up til now.
My girlfriend liked my phone so much that she bought the 928 when it came out for verizon. But she has received the Amber update. Its been about a month since she has updated her phone to Amber but according to AT&T, its still waiting for approval!!!
I understand that it is up to the carrier to release the update, but it is leading me to believe that either AT&T is dropping priority of Windows Phone or something isnt right with the update. They used to roll out updates almost immediately. I know i'm being impatient, but it is already early September, the latest that we were supposed to get the update. It is almost mid September.
What's the hold up? Is Nokia fixing issues that were causing problems on AT&T's network, or is the priority of WP slipping?

It is September 27,and AT&T still has not released the Amber update. This isn't news to anybody waiting for the update, but I want to state the facts. Nokia released a statement that all Lumia handsets would receive the update by September 30th, which gives big blue 3 more days to release the update before stated timeframe expires. It also give Nokia 3 days to address any possible issues with the update that might delay the release further. At this point, I continue to hold out hope that one or the other occurs.
However, if neither the update is released by AT&T, nor another public statement is issued by Nokia regarding delays by the 30th of September, you will start to see posts on every public forum and social media available slamming BOTH companies for not supporting their customers.
These are the facts.
If anyone from Nokia or AT&T cares to respond, consider this a formal request.
Sincerely,
A loyal customer and supporter of Nokia and Windows Phone since day one.

AT&T and Lumia Amber Update DELAYS and delivery ti...

1) AT&T customers who are also Lumia owners now know that AT&T missed the Nokia deadline for all Lumia phones receiving the Amber update by 9/30/2013.
2) Here is an AT&T Facebook session I had with Nicole L. yesterday. You will note their (AT&T's) best answer is we affirmatively will receive the update in a few weeks:
My post - "AT&T Decision Makers (particularly in AT&T Mobility),
Several hours ago we passed 9/30/2013. Over a month ago the Nokia Corporation published a statement (see http://conversations.nokia.com/2013/08/30/lumia-amber-your-questions-answered/ ) that Amber updates would roll-out world-wide by 9/30/2013.
Along the past month, queries to customer care reps and social media "managers" about the release date of Amber (and GDR2) were routinely met with condescending replies that we're (AT&T) working as quickly as possible, please be patient, stay tuned, updates can be challenging to implement properly, and so on.
Now, several thousand Lumia owners who are AT&T customers are left to ask two questions. The first requires only an affirmative or negative response, the second an actual calendar date.
1) Are Nokia Lumia owners who are AT&T customers going to receive via OTA the Amber (Pr2) and GDR2 updates?
2) If #1 is answered in the affirmative, then what exactly is the AT&T deadline for OTA availability? If answered in the negative, exactly why are your customers not going to receive a manufacturer certified equipment update?
Thank you for your prompt and concise reply."
AT&T's reply: "AT&T Affirmative, Michael. Our best answer is a few weeks. It's been a long road, but I hope you'll be happy with the update when it gets to your device. Thanks for your patience! - Nicole L. "
In a conversation I had with AT&T Customer Care rep "LaTonya", she was unable to confirm a timeframe. I made mention of the fact that when Apple sneezes AT&T gets a cold; however when Nokia speaks AT&T yawns. LaTonya enjoyed my observation.
Is there a way to press Nokia USA corporate into advocacy on our behalf?
Thanks!

Actually what it said was:
With Lumia Amber we expect to have the update arriving in all Lumia Windows Phone 8 phones by the end of September. Be patient – it’s coming!
So there is no deadline like you claim and Nokia would never make such claims. That said, you bought an ATT device made by Nokia and as such ATT is the company ultimately responsible for this. It is up to them to approve the update and allow it to be made available to their product(range).
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Amber update for Lumia 720

When we get amber updates for Lumia 720, in India? Do we need to install fm or it comes along with the software itself? Any updates for transferring music files via Bluetooth?
Moderator's note: We have amended the title of this post as well as its replies as this was moved from another thread.

ramdraghav wrote:
When we get amber updates for Lumia 720, in India? Do we need to install fm or it comes along with the software itself? Any updates for transferring music files via Bluetooth?
you can check the update status here:
http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac...
you do not need to install anything for FM radio, it will be in Music+Video hub once you get the update
The silence will fall

Downloading Lumia Amber Update

I recently had to do a hard reset on my Nokia Lumia 928, and thus lost all of Nokia's updates as of June 1st, 2013, which also includes the Lumia Amber update. It says in settings>phone update that I'm up to date, but I know that I most certainly am not up to date.
Solved!
Go to Solution.

Isn't it showing 'Lumia Amber' under settings-->extras+info ?
If you are missing the features of Amber then install THIS application and thru' it update all the System Applications. Then check again ..

Lumia Amber Update (Greece)

I'm a 720 user. I'm so dissapointed because its Oct 1 and here in Greece Amber update is ready for almost all lumia models except lumia 720 with Country variant. Nokia promised that amber will be ready until end of sep. What's goin on?

Searching the Forum before posting your query would have answered that .. Nokia hasn't announced any dates for the release, though it should be soon enough start rolling. It may be little longer wait for all the devices to get the update depending upon the Region or Network if they are locked with ....so you need to wait and keep checking. There is NO other way to update your device unless your device shows the availability ..

Amber update for Lumia 620 in India

Hi I am a proud Lumia 620 user from Chennai, India. I have been constantly checking your website (http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac...) for the availability of Amber update for my phone. This site shows that the update is avaiable for my model but when i check in Phone Update in my phone it is not showing any update available for my phone. Please let me know when the update be available for my phone.
Solved!
Go to Solution.

Guys,
If your device is having FW version 1030.6407.1308.0001 , then it won't show update notification (I don't know why).
On the other hand, If you got an FW version 1030.6407.1308.0002, your phone will show the amber update notification if you check it through phone updates (in settings menu).
There is a way to get around this:
Get to Nokia Care and update to FW version 1030.6407.1308.0002 or amber FW 3046.0000.1329.2001
Moderator's note: We have edited your post as it contains an unauthorized tool that is not allowed on the Forum.

Re: no amber update lumia 620

If you have not received amber update, first check your firmware version which should not be at 0001.
As today my handset received update for firmware 0002 and now I saw amber update.
So, just wait for you handset to be updated to firmware version 0002 through OTA and then you will get AMBER update.
You can also escalate if you havenot received the update.
Moderator's note: We have amended the subject as the post was moved to the appropriate board.

today i got a update of firmware from 1030.6407.1308.0001 to 1030.6407.1308.002..in morning..
confi Id also changed to 249100 from 146943..
after that i got the amber update....
Glance, Data Sense, Sms & call filter, touch sensitivity..lol
L620 form Kolkata

Lumia 620 amber update

it is september 30 ,(end of sept) as they promised they said that they will make sure that Amber update reaches every lumia phone's but lumia 620 didnt receive any update upto now, its very disappointing.the update is much awaitied phone has lot of problems, so plzz make sure that it reaches to phone soon

hi mate,
have a read of this: http://www.nokia.com/global/support/software-update/wp8-software-update/
Moderator's note: We have provided a subject-related title to help other forum users easily view and respond to this post.

Why can't I get the Amber update?

Why amber update isn't available for me...
My phone 520 ...
and I am living in Iran...
Moderator's note: We amended the title of this post as we moved it to the appropriate board.

You need to connect the iPod to yur computer and update via iTunes.
iOS: How to update your iPhone, iPad, or iPod touch
The Settings>General>Software Update started with iOS 5.

No Amber update Aftet updating the phone.

Hi,
about a month ago, i go to my phone update, and update my phone, aftet that i hope to see FM radio, data sence, ... But i don't have any of theme.
i.e. I think i just have the os update and no amber updates.
my phone is lumia 520 , soudi arabia
os version : 8.0.10512.0. ( gdr3)
firmeware : 1030.6408.1309.0001
please help mr

Hello, erfan71
Thank you for posting on Nokia Support Discussion.
Regarding your concern, you may check the FM Radio under music+ videos. And for the data sense, you may coordinate this with your service provider for its availability on the phone.
You need to make sure that all the system apps are up-to-date. You can use this link: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082 to scan all the system apps on the phone.
Here is the process on how to scan all the system apps.
Tap on the Bing search ( magnifying glass icon ) > press the vision icon > scan.

Nokia LUMIA AMBER update release dates????

I'm dying for lumia amber update for my 820.Microsoft release its GDR 2 update.but i can't download it to my phone,,coz nokia did't launch it.please hurry n release the AMBER UPDATE as soon as possible.I'm really curious about it.PLEASE RELEASE IT ASAP

The Amber Update was available TODAY for any WP8 phone but once NOKIA got wind of it they shut it down fast. They will leave us 810 owners in the dust EVEN thought those who downloaded the newest version on their 810's
HAVE NO issues whatsoever. NOKIA wants it to be exclusive to just few models and not all WP8's
And that's too bad 810 owners buy a Lumia 810 and 5 months later NOKIA won't provide updates. Nice.
Moderator's note: We removed the attachment and the external software mentioned in the message. This information is not intended for consumer use and therefore is not recommended to be posted in the forum.

Amber Update: How to tell if you have it

I just got a replacement 928 and it went through some updates and now shows the phone is up to date. I have some of the amber features like clock on the lock screen but do not have double tap to wake. In extra+info it shows nokia enhancements but does have any reference to amber. Can someone tell me how to tell if I have amber? Thanks in advance for your help.

Ok, so, here is what I found. Apparently, the issue is was in the replacement and the backup.
So, when I restored my replaced phone data, I noticed there were some downloads in the app store that had errors and weren't updating. Thinking this was just because I didn't have the Amber update yet, I left them, thinking they'd update when my OS updated. After a few weeks, I finally gave up, and removed the downloads. Low and behold, the moment I removed them, I had a ton of new updates, some of which were Amber features. Once I let the new apps update, I checked, and I now have Lumia Amber. Apparently, I had the OS, but the individual app features couldn't update, because of the download errors. Once I removed that, it was fine.
So, in summary, if you have replaced your phone, but it doesn't seem to be updating to Amber, go into your App store, and check your downloads page for any errors, if there are any, it should tell you on the front page of the App store. If there are errors. Press and hold to remove each individual error. Once done, you should have new updates available. Once those updates are done, you should now have Lumia Amber.
Good Luck :-)

928 Post Amber Update Stability

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