9300 frozen terms and condition help

Question

Today my little brother decided to enter 10 wrong password all at once and it reformatted and when it was done reformatting the terms and condition popped up and it just froze the trackpad wouldn't scroll down or anything and but everything else works.
Any help would be greatly appreciated.
Heres a screenshot
Thanks in advance.

Answer 1

Hi and Welcome to the Community!
Please first try this:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, this:
KB17877 How to start a BlackBerry smartphone in Safe Mode
You may have to reload your BB OS. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/support/downloads/download_sites.jsp
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2)
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC
Don't forget to backup (well, for you, it's too late for that...sorry).
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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