9360 bricked during auto update

This wasn't my weekend!  I plugged our 9360 in and was informed an upgrade was available, so like a fool, I thought why not! A better question might have been why fix something that wasn't broken?
At least I was cautious enough to take a few screen captures. so I have an idea of what passed and failed  Here is what happened
The desktop application needed an upgrade and the download began
This was follwed by a rsuccessfull restart
My device was connected and Software updates were identified
I was prompted to install the update:
      7.1 Bundle 2841 (v7.1.0.1047, Platform 9.6.0.160
 It successfully completed:
     downloading update
     erasing applications
     loading system software
The update appeared to go in fine until the
    "Wait for device initialization"
At this point I noticed the USB port would disconnect-connect about 15 second apart.
The phone's red indicator led followed this cycle and the screen never did illuminate
This was followed by the message that the software could not connect to my device
I left the software and phone alone for over 2 hours and nothing changed.  I then hit retry and after a period of time the same error appeared.  I hit retry over 8 cycles with no change.  At  about 3 hours I concluded there was a problem and canceled the install.    I tried reopening the desktop app and got the message the Desktop Software cannot communicate with the device along with some comments about it either rebooting or havinf a dead battery
I remove the battery and sim in various combinations and retried the desktop software with no success.
RECOVERY ATTEMPT
I found the article on loader.exe - bricked phones and managed to stop the cycling of the phone
I noticed that the connection to the device (BlackBerry Device Manager window) appeared to be maintained, and after 6 minutes I initiated the OS restoration of an older version
The load of  JVM and system software passed, but at device initialization the same problem occured
I am not sure of the original OS version, the only information I caught is the windows that states
    7.1 Bundle 2841 (v7.1.0.1047, Platform 9.6.0.160)
Here is the rest of the details I have
   Phone: BlackBerry 9360
   Model RDC71UW
   IC: 2503A-RDC70UW
   Original carrier: SaskTel (Sk, Canada)
   Current carrier: Virgin Mobile Canada
The power, PC, and usb cable were all fine during the upgrade.  I set the phone down and did not touch it to avoid any fumbles from couch football during the upgrade.  The only user activity on the PC other than the BB app was due the screen shots I took.
Is there a process I can follow to resolve this problem?
Thanks for any help you can provide

You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    0   libsystem_kernel.dylib                  0x00007fff875b0d16 kevent + 10
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    2   libdispatch.dylib                       0x00007fff89f749ee _dispatch_mgr_thread + 54
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
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    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b00fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8e7a0f89 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x000000010cf050f3 main + 8403
    3   MultiProcessor Support                  0x000000010cf051b0 main + 8592
    4   MultiProcessor Support                  0x000000010cf21f50 main + 126768
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff875b0212 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff8e79daf4 pthread_kill + 90
    2   libsystem_c.dylib                       0x00007fff8e7e1dce abort + 143
    3   com.adobe.Photoshop                     0x00000001007affda boost::system::system_error::what() const + 1997274
    4   libc++abi.dylib                         0x00007fff893203f5 safe_handler_caller(void (*)()) + 8
    5   libc++abi.dylib                         0x00007fff89320450 std::terminate() + 16
    6   libc++abi.dylib                         0x00007fff89321647 __cxa_rethrow + 85
    7   com.adobe.Photoshop                     0x00000001007afea8 boost::system::system_error::what() const + 1996968
    8   libstdc++.6.dylib                       0x00007fff83fd4527 std::terminate() + 18
    9   com.adobe.Photoshop                     0x00000001019582e3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17834371
    10  libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    11  libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
    Thread 10:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib                  0x00007fff875b0386 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff8e826800 nanosleep + 163
    2   libsystem_c.dylib                       0x00007fff8e826717 usleep + 54
    3   com.apple.AppKit                        0x00007fff8685e958 -[NSUIHeartBeat _heartBeatThread:] + 543
    4   com.apple.Foundation                    0x00007fff8c1a7612 __NSThread__main__ + 1345
    5   libsystem_c.dylib                       0x00007fff8e79c742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8e789181 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff875b06d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8e79eeec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8e79ecb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8e789171 start_wqthread + 13
    Thread 9 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x0000000111a80db8  rdx: 0x0000000000000000
      rdi: 0x0000000000007203  rsi: 0x0000000000000006  rbp: 0x0000000111a80de0  rsp: 0x0000000111a80db8
       r8: 0x00007fff7446e278   r9: 0x000000005100043e  r10: 0x0000000020000000  r11: 0x0000000000000206
      r12: 0x0000000000007203  r13: 0x0000000000000000  r14: 0x0000000111a81000  r15: 0x0000000106c74570
      rip: 0x00007fff875b0212  rfl: 0x0000000000000206  cr2: 0x00007fff74467fe8
    Logical CPU: 0
    Binary Images:
           0x100000000 -        0x10333cfff +com.adobe.Photoshop (13.0.0 - 20120315.r.428) <6A87A703-3170-CA73-8C77-35C282C4E264> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
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           0x103a33000 -        0x103a4dff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
           0x103a56000 -        0x103a5bfff  com.apple.agl (3.2.1 - AGL-3.2.1) <1A57AE22-37F6-3A2E-8098-183B280EEEA9> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
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    JOIN   sys.stats s ON s.object_id = o.object_id
    --WHERE  s.user_created = 1
    ORDER BY lastupdated
    7000 user-created statistics sounds a little excessive, but I guess they were added to compensate for the autostats that SQL Server were not permitted to create. I would not recommend dropping these statistics, as SQL Server would spend cycles on recreating
    them.
    You should not have to restart SQL Server for the Auto-update stats setting to take effect; it takes effect immediately.
    Erland Sommarskog, SQL Server MVP, [email protected]

  • Auto updates

    ok. im new to the forum. i searched the topic. and was a little confused on the answers i found. so heres my deal.
    i have itunes for windows xp. and a 5th gen ipod.
    when the ipod is connected it says i have software version 1.2.1 and im pretty sure i have the latest version of itunes.
    my problem is, that i usually used to use auto update with no problems.
    but ive been takin my ipod to my friends and trying to use it thru his computer during partys. but it wouldnt work since i hade auto updates on.
    so i tried turning it off. and have had trouble with my ipod syncing up with my i tunes library.
    rite now its syining up, but says its only loading 4200 songs, and i have just over 6000 in my library. its done this several times.
    im wondering whats causing this....
    i would like to be able to sync up to my itunes before i change it to manual updates so that when i plug into my friends comp. i can get some of his music.
    and when i use auto updates. im pretty sure that every song is checked.
    i hope my question is clear....
    any help?
    thanks
    -corey

    Hi Jechternacht,
    Welcome to Lenovo Community Forums
    The Auto update is one and the same as the Windows Update which feature is provided in all OS (Operating System), Embedded with the Lenovo Solution Center is an auto update feature that will automatically notify users to install the latest version of software &  Updates required for the computer. To perform this click on the popup message and proceed as per the instructions displayed.
    Do post us back for further queries.
    Best Regards
    Shiva Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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  • IPad 3 bricked after IOS update, will not restore through iTunes

    Hi,
    I have an iPad 3 wifi/3g model that bricked after an IOS update 7.0.6. The update failed at about 70% (Apple Logo with progress line on screen) and rebooted into recovery mode. I've tried doing a restore through iTunes mulitple times and even looked at jailbreaking it but no luck. It always fails during the update and I have tried muliple computers (Windows and Mac) Different networks (Home/Work) but the issue is still there.
    The device won't go into DFU mode and in itunes it shows the serial number as n/a like the iPad has no software on it at all. I've tried everything I can thing of and I've had plenty of experiences recoverying and restoring IOS devices in the past. Tinyumberlla and other utils won't get it out of recovery mode and now iTunes won't even try to load the firmware back on the device, it just fails after extracting software.
    I'm thinking its now a hardware issue, does anyone have another solution to try?

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • IE 11 is not blocked during Automatic Update step.

    Greetings.
    I am experiencing something very strange with our Windows Deployment Servers.
    I have WDS 2013 with AIK-8.1 combination server to do our machine deployment. Some of our machines need to have IE11 blocked from installation (for compatability issue). As in case with IE10 before we installed blocker from microsoft and then captured image.
    Before capturing it it was tested by runnign auto update and ie 11 is not being installed.
    Problem is during deployment during automatic update step (post application) the system picks up and installs ie11.
    If I remove it by hand after installation is over and run windows update - it's not installed. If I disable auto-update step in installation - and run them by hand after - it's not installed.
    Does anyone else experienced this scenario when blocker doesn't seem to have effect?

    Hi,
    According to FAQ here:
    Internet Explorer 11 Blocker Toolkit: Frequently Asked Questions
    http://technet.microsoft.com/en-us/ie/dn449234.aspx
    What registry key is being used to disable delivery of Internet Explorer 10?
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Setup\10.0
    When the installation is over and about to updating, cancel the update and check the registry key.
    A value of 1 turns off the automatic delivery
    of Internet Explorer 11 using Automatic Updates and turns off the Express install option.
    Not providing a registry key, or using a value of anything other than 1,
    lets the user install Internet Explorer 11 through Automatic Updates or a manual update.

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