9360 is not coming up after apps upgrade

Hello,
I just upgraded some apps on my BB 9360 of just a few days after which I tried restarting the BB over an hour ago. But it just keeps rebooting over and over again without the phone coming up. I charged IT for over an hour thinking probably the battery was low, but to no avail.
Please advice on what to do as the BB just keeps rebooting.
Thank you

Hi lababe,
Welcome to the BlackBerry Support Community.
If your BlackBerry® Curve™ 9360 smartphone is unable to be detected by a computer due to the reboot loop, please connect your BlackBerry smartphone without the battery inserted and  try to reload the BlackBerry® Device Software. Once the software load has already started, reinsert the battery.
For further instructions, please see: How to force the detection of the BlackBerry smartphone using Application Loader. www.blackberry.com/btsc/KB10144
Please note: This process will remove all data from your BlackBerry smartphone.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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    M  DpShMCreate: sizeof(wall_adm)                        (ft=41664/fi=67472/hd=64/rec=192)
    M  DpShMCreate: sizeof(amc_rec_adm)                              (ft=86464/fi=67472/hd=64/rec=416)
    M  DpShMCreate: sizeof(websocket_adm)                         (ft=28864/hd=64/rec=272)
    M  DpShMCreate: sizeof(gw_adm)          64
    M  DpShMCreate: sizeof(j2ee_adm)       3936
    M  DpShMCreate: SHM_DP_ADM_KEY                  (addr: 00000000103D0050, size: 60433936
    M  DpShMCreate: allocated sys_adm at 00000000103D0250
    M  DpShMCreate: allocated wp_adm_list at 00000000103E20F0
    M  DpShMCreate: allocated wp_adm at 00000000103E2410
    M  DpShMCreate: allocated tm_adm_list at 00000000103E84F0
    M  DpShMCreate: allocated tm_adm at 00000000103E8730
    M  DpShMCreate: allocated ca_adm at 00000000134FF000
    M  DpShMCreate: allocated comm_adm at 0000000013568980
    M  DpShMCreate: system runs without slock table
    M  DpShMCreate: allocated sock_adm at  0000000013CA4130
    M  DpShMCreate: allocated vmc_adm_list at 0000000013D232C0
    M  DpShMCreate: system runs without VMC
    M  DpShMCreate: allocated gw_adm at 0000000013D23560
    M  DpShMCreate: allocated j2ee_adm at 0000000013D237A0
    M  DpShMCreate: allocated ca_info at 0000000013D24900
    M  DpShMCreate: allocated wall_adm (ft) at 0000000013D24B40
    M  DpShMCreate: allocated wall_adm (fi) at 0000000013D2F000
    M  DpShMCreate: allocated wall_adm (head) at 0000000013D3F990
    M  DpShMCreate: allocated amc_rec_adm (ft) at 0000000013D3FBD0
    M  DpShMCreate: allocated amc_rec_adm (fi) at 0000000013D54F90
    M  DpShMCreate: allocated amc_rec_adm (head) at 0000000013D65920
    M  DpShMCreate: allocated websocket_adm (ft) at 0000000013D65B60
    M  DpShMCreate: allocated websocket_adm (head) at 0000000013D6CE20
    M  DpShMCreate: initialized 21 eyes
    M  DpCommAttachTable: attached comm table (header=0000000013568980/ft=0000000013568990/fi=0000000013C86E10)
    M  DpSockAttachTable: attached sock table (header=0000000013CA4130/ft=0000000013CA4140)
    X  EmInit: MmSetImplementation( 2 ).
    X  MM global diagnostic options set: 0
    X  <ES> client 0 initializing ....
    X  <ES> EsILock: use Semphore 33 for locking
    X  Using implementation view
    X  <EsNT> Using memory model view.
    M  <EsNT> Memory Reset disabled as NT default
    X  ES initialized.

    X Wed Jul 23 02:04:37 2014
    X  mm.dump: set maximum dump mem to 96 MB
    M  ThStart: taskhandler started
    M  ThInit: initializing DIA work process W0

    M Wed Jul 23 02:04:44 2014
    M  ThInit: running on host ABTHMSSB01
    I  MtxInit: 0 0 0

    M Wed Jul 23 02:04:45 2014
    M  calling db_connect ...
    B  Loading DB library 'D:\usr\sap\TNG\DVEBMGS55\exe\dboraslib.dll' ...
    B  Library 'D:\usr\sap\TNG\DVEBMGS55\exe\dboraslib.dll' loaded
    B  Version of 'D:\usr\sap\TNG\DVEBMGS55\exe\dboraslib.dll' is "741.10", patchlevel (0.42)
    C  Prepending D:\usr\sap\TNG\DVEBMGS55\exe to Path.
    C  Register application info.

    C Wed Jul 23 02:04:47 2014
    C  Oracle client version: 10.2.0.4.0, (dbsl 741 040714, UNICODE[2])
    C  Detailed Oracle client (patch) info not available.
    C  *** ERROR => Connect via SAPUSER not supported for kernel >= 740.
    [dbsloci.c    2406]
    C     Only Secure Connect method possible.
    M  ***LOG R19=> ThDbConnect, db_connect ( DB-Connect 000256) [thDatabase.c 76]
    M  in_ThErrHandle: 1
    M  *** ERROR => ThInit: db_connect (step TH_INIT, thRc ERROR-DB-CONNECT_ERROR, action STOP_WP, level 1) [thxxhead.c   2281]
    M Wed Jul 23 02:04:48 2014

    M  Info for wp 0

    M    pid = 2392
    M    severity = 0
    M    status = 0
    M    stat = WP_NEW
    M    waiting_for = NO_WAITING
    M    workerType = DP_WORKER_DIAWP
    M    act_cs_count = 0
    M    csTrack = 0
    M    csTrackRwExcl = 0
    M    csTrackRwShrd = 0
    M mode_cleaned_counter = 0
    M    control_flag = 0
    M    report = > <
    M    action = 0
    M    tab_name = >                              <

    M  ThIErrHandle: no current incoming request


    M *****************************************************************************
    M  *
    M  *  LOCATION SAP-Server ABTHMSSB01_TNG_55 on host ABTHMSSB01 (wp 0)
    M  *  ERROR ThInit: db_connect
    M  *
    M  *  TIME Wed Jul 23 02:04:48 2014
    M  *  RELEASE 741
    M  *  COMPONENT Taskhandler
    M  *  VERSION 1
    M  *  RC 16797709
    M  *  MODULE D:/depot/bas/741_REL/src/krn/si/th/thxxhead.c
    M  *  LINE 2470
    M  *  COUNTER 1
    M  *
    M  *****************************************************************************

    M  PfRejectStatistic: clear statistic record
    M  PfClearAllRec: clear statistic area
    M  PfClearAllRec: statRecordAction = STAT_RECORD_ACTION_REJECT
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hooks for event BEFORE_DUMP
    M  ThIErrHandle: entering ThSetStatError
    M  ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)
    M  call ThrShutDown (1)...
    M  ***LOG Q02=> wp_halt, WPStop (Workp. 0 2392) [dpnttool.c 335]
    “Desp+Work” Command result:
    C:\Users\tngadm>disp+work
    disp+work information
    kernel release 741
    kernel make variant 741_REL
    compiled on NT 6.0 6002 x86 MS VC++ 16.00 for NTAMD64
    compiled for                  64 BIT
    compilation mode UNICODE
    compile time Jul  9 2014 16:39:46
    update level 0
    patch number 42
    source id 0.042
    RKS compatibility level 0
    supported environment
    database (SAP, table SVERS) 700
    710
    701
    702
    703
                                  711
    720
    730
    731
    732
    738
    740
    operating system
    Windows NT 5.1
    Windows NT 5.2
    Windows NT 6.0
    Windows NT 6.1
    Windows NT 6.2
    Windows NT 6.3
    C:\Users\tng

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    [dbsloci.c    2406]
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    For this issue you need to set up SSFS.
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    RB

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    194514.80870.0:
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    194514.80870.0:
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    ORACLE XA: Version 8.0.6.0.0. RM name = 'Oracle_XA'.
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    AT,rmid=0,flags=0x0
    150001.61956.0:
    xaolgn_help: version#: 153094144 banner: Oracle9i Enterprise Edition Release 9.2.0.8.0 - 64bit Production
    With the Partitioning, OLAP and Oracle Data Mining options
    JServer Release 9.2.0.8.0 - Production
    150001.61956.0:
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    As you can see the Oracle XA version has changed from
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    to
    ORACLE XA: Version 8.0.6.0.0. RM name = 'Oracle_XA'.
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