9360 Trackpad Help

Hello.
I really need help with my trackpad. There's a problem with the actual pad. Recently the old one messed up, it stopped working completely so I purchased a new one from a seller I bought all my parts off and installed it myself. The trackpad works sometimes, but only when the keyboard and trackpad backlight are off, this happens every so often, and also when the phone is on charge it works perfectly even if the backlight is on. I think that there's not enough power getting to the trackpad, because the backlight is a lot brighter when on charge and then it works, and when the light is off there's more power going to the optics of it. If anyone has any idea's or any way to turn the light off please let me know
Thanks

Hello KyWillsX,
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry® Curve™ 9360 smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I Have Problem in my blackberry 9360 Need Help

when i am using my blackberry curve 9360 it has error All mobile applications not access to use internet on any application but i can use my internet only on blackberry orignal browser and it does'nt have google search engine and sometimes i fix this application internet access problem from Hard Reset From The Key ALT+SHIFT+DEL but after restart i gets problem after 1 hour i cant restart this phone every 1 hour please fix this problem or tell me what i do
Thank You Blackberry Please help me fast i am waiting for you reply

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
If not, then I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Magic Trackpad help, please

this is kinda driving me buggy, so I thought I'd turn to here for help. I have a Magic trackpad and although it generally works fine, it loses the connection pretty easily. I move it 3 inches to the left or right and ...."connection lost". It seemed to work better with regular batteries, rather than the rechargeables that are in there now..but not a lot better. I thought Bluetooth was supposed to work up to 10 feet or so with no problem....
any help appreciated--I was told that an external BT dongle would help me, but I haven't been able to find one that's Mac compatible, at least not yet
so thanks for any help
John B

You are trying to send and receive radio signals from inside a grounded metal can. Try these:
http://eshop.macsales.com/Search/Search.cfm?Ntk=Primary&Ns=P_Popularity%7c1&Ne=8 050&N=4294958279&Ntt=bluetooth

Blackberry Curve 9360 Please Help..

I've had my curve under 3 months and last night it started freezing then rebooting, it done this over and over on a loop.. In the morning I tried reinstalling the software and also restoring the phone to factory settings both through the blackberry desktop software, when I now turn on my phone the intro message comes up which asks for you to accept the terms, but now it wont let me scroll down to accept, although the click on my scroller works.. Any idea's on what is wrong and how I can fix it ? Thank you

It sounds like something may be wrong with the trackpad. Since you've had the device for such a short period of time I would contact your carrier for a warranty replacement.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Trackpad help

New MacBook Pro user from PC and I'm lost. Trackpad issues and nothing on YouTube is helping. Why cannot I not open anything?? My fingers aren't working.

If you have ignore accidental trackpad touch (or some such box) checked and you are still getting the problem then you have an overly sensitive trackpad.
I have the same issue and had two MBPs returned to the engineers (with additional problems).
The problem is where you are slightly touching the corners of the trackpad while typing. The four corners should be dead while typing but if you have this problem it means that they are not dead.
As far as I know there is NO fix but you could try taking your MBP in to have the trackpad replaced.
good luck,
frank

I need trackpad help!!

I recenlty had to replace my hard drive in my macbook pro and now my trackpad doesn't do the two finger right click thing...I've checked the settings repeatedly, restarted the computer and redownloaded software. I am running Mac OS X version 10.7.5 (Lion). Anyone have any ideas on how to fix this?

First step to take is to backup the computer.
Other than that computer should not be used at all.
Second step is to seek professional help and to make sure that no serious damage occurred.
You may see some other suggestions but they may not help that much in the long run.
Corrosive effect of water on electronics is progressive.
Keeping it in a bag of rice is not an option here.
Best.

TRACKPAD HELP ASAP ON XC434024Q

My Trackpad Won't Work... D; The Only Way It'll Work Is If I Click And Hold The Left Or Right Buttons On It And The Move It... I Tryed To Restart It 5 Times Using F2 Method At Toshiba Splash Page Someone Please Help Me Quick! ASAP D; and when i dont click them itll just scroll on the page im on and i have no threats! D; on my windows 8 laptop i have a warrenty should i send it in or what? D: ;(

Hi I hope you get a reply soon. I wish I could help. I don't run W8
Dokie!!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

Cannot make calls or recieve calls from this one number blackberry curve 9360. Help!!!!

I have a blackberry curve 9360, My friend calls my phone and I never get her call, her call goes straight to voice mail and my phone doesnt ring. But we can text each other. I also tried calling her 3 times, she has an iphone and her phone doesnt ring or show history of my call. Im pretty sure my call didnt go through. Can someone please help me resolve this issue?

Have you tried calling your Carrier and have them fix the call forwarding and voicemail?
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Curve 9360 Trackpad problems

So about a week ago, my trackpad stopped working, to get it to scroll I had to hold a piece of clothing such as my shirt between the trackpad and my thumb. It would go between working and not working without the article of clothing for a few days but now it only works if I have something between my thumb and the trackpad. Not sure what to do, I got it 9 months ago and its in really good condition.

Hi KayelaDenman
Welcome to the Community
What is your present Device software version. Have you tried Updating your Device software if not then Updating your device software may help .You can try that.
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
If even after performing the above task problem remains ,then I think your trackpad needs to be replaced or repaired.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

MacBook Pro trackpad help - please?

Hi!
I know there are some answers to this out there but I can't understand them. Can anyone tell me, in very simple terms how I can make the 2-finger scroll work on my trackpad? I bought the MacBook Pro about 4 months ago and migrated my things from my iBook which was about 4 years old. If you can literally give me step by step instructions, that would be amazing.
Many thanks!

If you have done a migration assistant, some user library files could be messing some things up. Create a new user account on the computer (Apple logo at top left - system prefrences - users and groups - then click the plus at the bottom left.....if the plus is greyed out hit the padlock and enter your password) Create a new user account. Then have a look at the trackpad prefrences in there......are they normal?!

Mountain Lion trackpad help

Is there any Mountain Lion trackpad gesture that brings all open applications up to the front for easy quitting? On Snow Leopard I was able to swipe 4 fingers to the right or left and quit my applications easily by hitting "Command" Q. I know how to quit applications by right clicking on the application while on the dock, but is there an easy way to bring all open applications to the front?

Press command-tab, and continue holding down the command key. You can cycle through the list that appears (all while keeping the command key held down) by pressing the tab key, or shift-tab to go backwards. When a particular app is selected, press the Q key (remember, you're still holding down the command key!), and the app should quit. Repeat until you have quit all the apps you want to quit.

TrackPad help 2 finger scroll

I have a external TrackPad for my MacbookPro with 10.6.8.
My trackpad on my MacBook has 2 finger scroll working great. I am trying to replicate it on my external trackpad with no success.
I have read through other threads on this topic with no success. Does anyone have a solution?
Thanks.

You might be interested in BetterTouchTool
<http://www.macupdate.com/app/mac/32953/bettertouchtool>

9360 TRACKPAD CAUSING REBOOT

Greetings all, had my blackberry for 9 months and in the first 5 my trackpad coldnt press to select, no problem now only in the last two days its been rebooting randomly so i let it reboot but whenever i move the trackpad it reboots again, in other words when rebooted, any movement of trackpad causes a reboot of phone.... ANY ONE HAD ANY SIMILAR EVENTS OR KNOW ANY SOLUTION.
THANKS

Hi, what i did was i got the trackpad fully replaced (repairs) and now i have no problems at all with my blackberry -
I think thats the only option to be honest because the phone will keep rebooting.

Magic trackpad help

Hi just bought another imac 27 top of the line, and the trackpad is not working, I've looked at 10.7.4 i removed the bamboo driver (wacom) and the griffin powermate driver and prefs and still am not seeing the correct trackpad system prefs nor does the bluetooth say i'm connected yet the bluetooths says I am.
I don't get what could be wrong because last night I did see the correct and nothing had changed from then. I'm really frustrated since I wasted 3k on my macbook pro 17 which doesn't charge when the computer is running over 40% etc... and now to find the imac issues including the massive work to change the hard drive?
I just want their products to work and not be pretty for once.... sorry to rant but does anyone have a fix for the trackpad not working....
Thanks

Have you run Software Update? Once you do it should locate and download the preferences for the Magic Trackpad. After the preferences are installed go to: System Preferences-Trackpad and then you can begin customizing your gestures.
Regards,
Roger

9360 Trackpad Help

Similar Messages

Maybe you are looking for