[9505] Your Post Office is Unavailable.

Recently migrated Groupwise 2012 services from a single box to a split system with PO, Domain, and Monitor on one box and the GWIA, Webaccess & secondary domain on the second box. All seems well, except *some* users (not all, only a handful) are receiving the following message when logging into webaccess:
[9505] Your Post Office is Unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator.
Checking the webaccess logs reveals the following error:
8:11:43, <SOAP>, -, INFO, [username], Login
8:11:43, <SOAP>, -, INFO, [username], Unable to connect to the POA @ http://10.1.10.35:7191/soap
10.1.10.35 is the IP of the previous POA - the new POA is 10.1.10.135
SOAP appears to be configured properly and other users are not having any problems. Why just these users?
Thanks!

IP is correct in the webacc.cfg file - though not sure why the last line is commented out. Again, only some users are affected.
Provider.SOAP.1.ip=10.1.10.135
Provider.SOAP.1.port=7191
#Provider.SOAP.1.url=/soap
Checked the TID 7012354. There was no garbage character that I could see, but the Display Name in the General Options was entirely blank. I put the user's Display Name in the field and restarted Webaccess and that user can login now. Wow. Weird.
I then tried another user that was getting the same error - turns out that user's Display Name is blank as well (I didn't make any changes), but it didn't matter - they could log in to webaccess fine - so now wondering if restarting webaccess was all that was needed in the first place? It's not making much sense. Why is this only happening to a few users? Why do some users have a blank display name under those general options? I only enabled the POP3 & IMAP online settings for those specific users and then checked via their client for the Account settings. Looks to be a tough setting to verify for 2000+ users if it can only be accessed via the user's client login.
I went back and unchecked the POP3 & IMAP Online setting for those users and restarted webaccess... everything still appears ok. so just weird.
Will have to monitor for additional user complaints - otherwise, looks now.
Thanks!

Similar Messages

The Post Office Agent might not be configured for SOAP.

I have a virtual server with VMware ESXi 5 running SLES11 sp1, OES11 and GroupWise 12.
The GroupWise system have one domain and one post office with several users.
The users can access the mailbox with the GroupWise Windows Client, but when they try to login in the GroupWise Webaccess, they get the following error: "[9505] Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator".
1.- The post office agent have the SOAP option turned on.
2.- I check the java environment variables and they are pointing to the right directory.
3.- The Linux Firewall is turned off.
4.- rcapache2 start and rctomcat6 start dont show errors.
5.- I check the webacc.cfg file and all IPs address and ports (POA & DVA) are fine.
Any help, comment or suggestion will be welcome.
Thanks in advance.

Check to see if the port is being used by SLES...
--El
Originally Posted by crivera
I have a virtual server with VMware ESXi 5 running SLES11 sp1, OES11 and GroupWise 12.
The GroupWise system have one domain and one post office with several users.
The users can access the mailbox with the GroupWise Windows Client, but when they try to login in the GroupWise Webaccess, they get the following error: "[9505] Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator".
1.- The post office agent have the SOAP option turned on.
2.- I check the java environment variables and they are pointing to the right directory.
3.- The Linux Firewall is turned off.
4.- rcapache2 start and rctomcat6 start dont show errors.
5.- I check the webacc.cfg file and all IPs address and ports (POA & DVA) are fine.
Any help, comment or suggestion will be welcome.
Thanks in advance.

Proxy to Another Post Office's Account Failed

We have a wired problem here:-
- Primary Domain is GW 703HP2
- Running 4 Post Offices all 703HP2
- 2 WebAccess Servers - 1 in 702HP and 1 in 65(Win2K)
Now, we have an user, USER-A, (in fact more than 1 have similar issue) who has Proxy Access to USER-B's account on another Post Office.
If he uses GW Client, he's fine. He can proxy access to USER-B's account without any trouble.
However, if he uses 702HP WebAccess, he can reach his own account but fails to proxy to USER-B's account with the error message "Your post office is unavailable. Please contact your system administrator."
Another wired thing is that if he uses 65(Win2K) WebAccess, he can proxy.
Any suggestion on what's wrong? Many thanks.
sau970982 from Hong Kong

Originally Posted by DParkes
Yep, that's where I meant. And user B can use the GW7 Webaccess directly
alright ?, it is just the proxy access that is failing ?
Cheers Dave
Dave Parkes [NSCS]
Occasionally resident at http://support-forums.novell.com/
Yes, USER-B is ok using WebAccess-7 with his own account. The server itself is working fine if you're looking into your own account.
What we found out is that WebAccess-7 server fails to proxy to accounts on another Post Office. But our WebAccess-65 server can. Just don't what kind of configuration we missed or is that something wrong with the server.
sau970982

9505 Post Office unavailable, with POA 2014 using SOAP SSL

Hi,
I don't know if there is something strange with my customers system, or I found a bug...
I've just upgraded the Primary and PO server to GW2014, while WebAccess server is still on 2012. Trying to log in gives error 9505 that the PO is unavailable. All communication to https://po-ip:7191/soap is working fine.
Disabling SSL on SOAP and WebAccess is functioning again. As there are no SOAP SSL switches in the webacc.cfg I'm not able to make it work with SSL.
Is there some way to fix this - except upgrading WebAccess to 2014, or disabling SSL on SOAP??

In article <[email protected]>, Pfronteri wrote:
> Is there some way to fix this - except upgrading WebAccess to 2014, or
> disabling SSL on SOAP??
I guess the question is "what is keeping WebAccess 2012 around?"
It is easy enough to upgrade, and if you have some GW 2012 POs around
there is a mechanism in Webaccess 2014 that will have it redirect to an
older Webaccess URL if the POA is still on an older version.
On a POA you can have two SOAP ports. Perhaps one SSLized for most
things, the other open for the old Webaccess.
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

The version of GroupWise you are using cannot access this post office

I built a new Server and added it to my PCSD Tree. The new server name is
GroupWise and has an IP Address of 10.10.0.13.
I followed the GroupWise 7 Installation Guide and installed GroupWise to
this server. At no point did I find any place to enter the GroupWise
License.
During the install I discovered that 4 of my long time employees were not
able to be assigned to this new GroupWise server. It appears that a one
time (Long time ago) these 4 employees were part of an old GroupWise Mail
server that must have been removed. I can not find any reference to this
old GroupWise server. My thought is to delete the accounts for there 4
users and recreate the accounts.
However the larger problem is this: I can not login to the GroupWise
Server. Below are two screen shots of what I’m getting when I
launch the GroupWise 7 Client. When I look at the .NLM loaded on the
Server for GroupWise MTA 7.0 it shows Domain Total=1 Closed=0, Post
Offices Total=1 Closed=1, Gateways Total=0 Closed=0.
On the Client, when I launch GroupWise, The Novell GroupWise Startup has a
message in the message window “The version of GroupWise you are
using cannot access this post office”. Then after clicking OK three
times, the following message appears on the screen “GroupWise did
not initialize successfully, Please run GroupWise Setup, or contact your
system administrator. Unspecified error OLE Error 80004005

*During the install I discovered that 4 of my long time employees were not
able to be assigned to this new GroupWise server. It appears that a one
time (Long time ago) these 4 employees were part of an old GroupWise Mail
server that must have been removed. I can not find any reference to this
old GroupWise server. My thought is to delete the accounts for there 4
users and recreate the accounts.
**You need to disassociate these four NDS users from any GW attributes.
Right-click each user in C1, GroupWise Utilities->GW / eDirectory
Association->Disassociate GroupWise Attributes.
*** When I do as instructed I get the following error:
[username] is missing the following attribute: NGW: Post Office
~~~~~~~~~~~~~~~~~~~~~~~~
*GroupWise MTA 7.0 it shows Domain Total=1 Closed=0, Post
Offices Total=1 Closed=1, Gateways Total=0 Closed=0.
**If the post office is closed, you need to determine why this is. On the
MTA, hit F10, Configuration Status, highlight your PO and hit enter,
select details, then look at the last closure reason.
*** Last Closure Reason= Missing or incomplete address information
[ When I installed GroupWise, I wanted all the e-mail to be stored on the
EMAIL Volume. During the install, I Changed the Install Directory to
\Groupwiseemail. After the install I have two directories in this volume.
One called DOMAIN and the other called PCAM (PCAM is name of my domain).
~~~~~~~~~~~~~~~~~~~~~~~~
*On the Client, when I launch GroupWise, The Novell GroupWise Startup has
a message in the message window 'The version of GroupWise you are
using cannot access this post office'.
**What version of GroupWise is on the server and what version client are
you
using? Also, if you pull up the properties of both the domain and post
office in C1 what is the database version listed as?
*** I installed GroupWise 7 both Server and Client. I'm thinking this is
due to the Post Office being closed. I only have 1 Post Office.
Thank You;
Lewis

With Firefox 4 I can't print a shipping label off the post office's website (click 'n ship) like I used to with Firefox 3

I go through all the steps to print out a shipping label when I am on the post office's website for click 'n ship, but the website won't communicate with my printer (when I am in firefox 4). So I switched back to Firefox 3 and have no problems.
This happened before in the beta version and I had to switch back to Firefox 3, so I was happy to switch again to Firefox 4 when the completed version came out, but the problem came up again and after all the steps were done to complete the shipping label and I hit the print label button, my printer connection window never popped up so that I could click on it to command my printer to print the label. I am a registered user of click 'n ship on www.usps.com

After waiting forever to talk to some jerk at USPS Click and Ship help, he told me it's an Adobe issue. I didn't ask why it just started happening, but I too just updated to Foxfire 4 recently, it must have something to do with it.
Open your Adobe reader... under programs...mine is called Adobe Reader X
Go to "Edit" in top left...click "Properties"...
Uncheck "display PDF in browser",
Then restart your computer for it to take effect. I am so thankful it worked!

Order stuck at post office (not updating for about a week now)

I've placed an order last week ( Tales of Xillia ) and it was scheduled to be delivered last Wednesday.
The parcel has been stuck at the status "Parcel being transferred to local post office" since the 16th.
This has happened to me before once and basically, the CSR just resent the same product to me.
I was wondering if someone here could do the same in this case as well.
Thanks!

Hello karekano126,
Lost packages are the worst, aren’t they? While it certainly doesn’t happen very often, it can definitely ruin someone’s day, and I'm sorry for the disappointment this caused.
If an online order is reported to us as missing, we reach out to UPS on your behalf to start an investigation to determine where your package may be. This process may take a few days to conclude. I would hate for this to cause further frustration for you than it already has though, and I have sent you a private message so that we may discuss this further. To view it, please make sure you are logged into the forum and click on the envelope in the upper right-hand corner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Reduce/Expire on post office - advice needed

My organization has (had) an email retention policy of 30 days for
email and 365 days for appointments.
We have been on legal hold for the last 3 years so I am looking at
roughly that amount of data that will need to be removed when we get
the green light to come off of hold from the legal folks. (I'm told
that is coming soon)
My question is how does the expire/reduce run most efficiently? Should
I just set my 30/365 days settings and let it run or does it run more
effiently (quickly) if I did something like 365/720 then stepped down
to the 30/365, which would require 2 passes through the post office.
I know from observing the initial implementation of the policy, it is
going to take more than a week to get everthing down to size. Also, I
will probably have to run this stand alone so I can start/stop it as
needed. We can't take too much of performance hit if I just start it
from the server and let it run.
Once I get the post office trimmed down, I'll be re-enabling the
nightly scheduled expire/reduce options for maintenence.
Any advice or recommendations are appreciated.
Mark

Hi Andy -
Thanks for the input. My industry (without getting too specific)
makes the rules but does not need to follow them if you read through
the lines
I've had discussions about archiving until I'm blue in the face. I
would get more traction discussing it with my dog.
The size of the post office is roughly 500 user at 380GB. I'll have
to research the lenght of the full contents check that runs on the
weekend. I like the idea of the three runs.
On Tue, 04 Dec 2012 18:49:15 GMT, Andy Konecny
<[email protected]> wrote:
>In article <[email protected]>, Mark wrote:
>> My organization has (had) an email retention policy of 30 days for
>> email and 365 days for appointments.
>That's quite short and might get you in legal trouble. It might be very
>worth your while to investigate archival tools such as GWAVA's Retain.
>
>>
>> My question is how does the expire/reduce run most efficiently? Should
>> I just set my 30/365 days settings and let it run or does it run more
>> effiently (quickly) if I did something like 365/720 then stepped down
>> to the 30/365, which would require 2 passes through the post office.
>> I know from observing the initial implementation of the policy, it is
>> going to take more than a week to get everthing down to size. Also, I
>> will probably have to run this stand alone so I can start/stop it as
>> needed. We can't take too much of performance hit if I just start it
>> from the server and let it run.
>
>How long does a full Contents analyze/fix take? You'll be in about that
>time frame. What I would do is start with a pass on cleaning up just
>trash, then just the appointments, then the mail. How big is this
>PostOffice? (#Users & GB/TB?) How many CPUs? If virtual, adding some
>more for this reduction would help.
>
>Was that initial implementation done from a stand alone system or agent
>based? And what that on the current hardware config?
>
>
>Andy Konecny
>KonecnyConsulting.ca in Toronto
>----------------------------------------------------------------------
>Andy's Profile: http://forums.novell.com/member.php?userid=75037
>

Post office reporting in Unknown State

We have Groupwise Monitor reporting one of our post offices in an
uknownstate. This message is not sent continuously but when we check the PO
it is running fine. This PO is being monitored remotely over T1, is there
anything we can do to correct. We have tried to set up the SMNP monitoring
for that PO only and cannot get it to work.

[email protected] wrote:
> This PO is being monitored remotely over T1
Was this PO added manually? I have found that agents I add manually will
always show unknown after a restart of Monitor, and if I delete them and
readd they start working again. If this is your issue, then there is a bug
already logged for this.
Danita Zanre
Novell Support Forums Volunteer
GroupWise 7 Upgrade Guide!
www.caledonia.net/gw7upg.html

Clean up after post office deletion

I deleted a post office from a GW 8.02 server running mta, gwia, and one other post office. When it asked me if I wanted to delete file system for that po, I said yes. However when it attempted to delete the files it gave an error saying they would have to be cleaned up manually. The objects deleted fine and the system is otherwise ok but when I run rcgrpwise status I still see the old post office listed there as unused. My assumption is that I need to clean up gwha.conf by removing the old post office from the list and then remove the file system for the old post office. Is that all there is to it?
Thanks for any assistance.
Dan

Hey Dan,
Originally Posted by dlietz
The hypervisor is esxi 5.1. I just built the groupwise server vm, so right now it just has SLES 11.3 on it - I was planning to go away from OES since Groupwise no longer uses eDir objects. My plan was to go with ext3 for the file system.
Sure, that's a valid reasoning and ext3 should work fine. One could probably debate using XFS over ext3 when looking at native Linux filesystems for GroupWise.
One thing I normally do set when using ext3, besides the notaime parameter, is the time dependent check. I usually set that to 12 months. It's very annoying (and time consuming) to have the disk check kick in during a planned reboot.
Originally Posted by dlietz
... What I've read so far seems to indicate I can copy the entire Groupwise system to the new VM and point the upgrade process to the domain and post office and it will upgrade it. Is that correct?
Yes, correct. It is important to make sure the basic agent configuration is in working order (meaning the http pages for the agents have been enabled and LDAP server configuration and eDirectory sync is all set correctly and in working order before doing the upgrade). Even when moving from eDir, it's nice to have the upgrade routine be able to reconfigure those LDAP and sync bits correctly for 2014 before moving to a new directory.
Originally Posted by dlietz
So I'm thinking:
1. Patch current Groupwise to 8.03
You could do, but I don't see the need. You'll be moving to the 2014 anyway... 8.03 does nothing extra for that upgrade process.
Originally Posted by dlietz
2. Upgrade Datasychronizer server from sles11sp2 to sles11sp3
3. Upgrade Datasychronizer software to Groupwise Mobility Server 2.0 (At this point I would have to reconnect to old post office?)
Sure, though I'd not 2.01 can be applied directly as upgrade on your current 1.x Mobility system. Do make sure you set a snapshot on the VM before the upgrade (with the VM tunred off) and leave it long enough, a week or so, until you have checked and double checked all is working on the 2.01 system. That way it's easy enough to roll back to 1.x if needed.
Originally Posted by dlietz
4. Copy Groupwise system to new server using db copy in multiple passes with a final pass when groupwise is offline and run upgrade process.
Yep, and if the current filesystem is NSS... make sure to run it with the migrate (-m) option so the lowercase conversion runs with it.
Originally Posted by dlietz
I was also considering separating Webaccess and Calendar Publishing to separate server since Webaccess is no longer part of the Groupwise server install.
Absolutely, and I'd also place that Webaccess/Calendar Publishing server in a DMZ if you have it. All that's needed with the 2012/2014 version is access to the SOAP port on the POA(s).
Cheers,
Willem

Error 8f03 starting post office

I created a new post office on a SLES10sp3/OES2sp3 server already running the primary domain, gwia, another po and webaccess. But I'm having a problem getting it to start using the poa startup file. Here's the text from the console:
srv1:/opt/novell/groupwise/agents/bin # ./gwpoa --show --home @hsstudpo.poa &
[1] 12179
Warning: Running as root
srv1:/opt/novell/groupwise/agents/bin # An invalid configuration option was detected (8F03).
Command Line Option: media/nss/VOL1/grpwise/hsstudpo
A required file or directory is missing (DF10).
home/wphost.db.
[1]+ Done ./gwpoa --show --home @hsstudpo.poa
The home switch in the hsstudpo.poa file looks like this:
--home /media/nss/VOL1/grpwise/hsstudpo
The POA will start just fine if I use the command:
srv1:/opt/novell/groupwise/agents/bin # ./gwpoa --show --home /media/nss/VOL1/grpwise/hsstudpo &
I've tried shortening the path to the post office thinking maybe it was some weirdness with the 8 character issue, but that didn't make a difference.
I'm stumped.
The only thing I can think of that may be causing this is when I first created the PO object in C1, I forgot to change the POA type from Netware to Linux. I have since fixed that however. Would a domain rebuild be required?
Thanks for any assistance.
Dan

dlietz,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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Add our contact to ovi gps post office

Dear OVI
we are tnt global express iran branch want to add our contact in post office directory while ovi gps is loading tehran map
iam using nokia e72 . when i use my ovi gps every things is ferfect & also our resturant name was added in the directory but directory of post office is empty i want to know what we can do for adding our post office contact into your directory
PLZ help me
what can we do ???

This forum is probably a better place to ask: http://forums.adobe.com/community/general/adobedotcom_feedback
And/or this: http://forums.adobe.com/community/licensing

Split one Post OFfice in two parts

Hi there!
I have problems with my Poa, because I'm having problems with I/O. Despite of all,
my POA is about 250 GB and I think that it's pretty big. So I have a lot of "batch users"
that are receiving a lot of emails with low priority, and I am thinking in split my post office
in two parts:
1) personal/phyisical users (humans): my actual post office. With SAN storage (expensive)
and priority backups.
2) non humans: batch users, iScsi storage , cheap and only a backup in saturday.
The question is: I saw that there is a procedure to move an user from one post office
to another, but these users have a lot of proxy accesses and rules. These options
are saved in the move? I mean, there are rules for forward emails to users in post office 1).
Does the system relocalize these users from post office 2) in post office 1) ?
I know that the best test would test with one test user... but just in case.
Thank you all!

In article <[email protected]>,
Antoniogutierrez wrote:
> I have problems with my Poa, because I'm having problems with I/O.
> Despite of all,
instead of putting a lot of effort into splitting this little
PostOffice into two, how about looking at the I/O challenges as fixing
them might be much more effective. Might even help you elsewhere as
well.
What plateform are you running on? Hypervisor? What is the storage
access type?
What are the particular I/O challenges you are hitting?
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
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Post.Office?

Hello all!
I have just upgraded from 10.3.9 to 10.5.1. Immediately after the upgrade, a new user account named Post.Office appeared.
Can anyone point me in the direction of what this account is, why it is there and how to use it? I can find no information in the documentation for Leopard or in these forums. I googled the term Post.Office and came up with this link:
http://www.tenon.com/products/post_office/
but that still doesn't answer the why of the matter.
Thanks for any help.
Ernie

It's not part of Leopard. Leopard upgrade just brings all of your existing accounts from an earlier OS. It's something you or another user on your machine created, probably years ago. Maybe it was a temporary account you set up to test their service and just forgot about?
Can't you just delete the account?

MTA shows "post office now closed/open"

Hi,
after updating agents from 8.0.2 to 8.0.3 I have MTA showing "post office now closed" and right after it "post office now open" repeated with some interval, every half an hour approx. This happens on all 5 servers (NetWare 6.5 sp8) which were updated. The MTA log shows "MTP: vm-ods-ipS0: Unable to open connection 0x890F. Address 192.168.1.4, Port 7101". In POA web interface MTP Status Last Closure Reason = Protocol error.
It never happened in 8.0.2 version agents. Please advice, what's wrong with 8.0.3.
Regards,
Michael.

mmoskalev,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
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[9505] Your Post Office is Unavailable.

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