9550 Storm 2, USB gone post desktop 6.0 upgrade

Is 6.0 the right desktop for this device?
I installed 6.0 and have had troubles ever since.
Sorry, I have not checked device manager.
Under Vista, I cannot get the drives to show but the permission prompt will show on device.
Thanks for any help.
D

Hey DB9550,
Did you remove the previous version of your BlackBerry Desktop Software, prior to upgrading.
Also if you enable the prompt for mass storage mode does the removable drive appear?
I would suggest you perform a clean uninstall of the BlackBerry Desktop Software while the BlackBerry is not plugged in. For instructions on how to do it: www.blackberry.com/btsc/KB02206
Make sure you perform all of the steps.
Then restart the computer and download BlackBerry Desktop Software from www.blackberry.com/desktop
Once finished, then plug in the BlackBerry via USB. It should install drivers.
Let me know if you run into any trouble.
-ViciousFerret
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Oh Yeah!!! My BlackBerry Storm 2 is Gone!!!!

Oh Yeah!!! My BlackBerry Storm 2 is Gone!!!
Ok so this post is gonna make a lot of people mad but I don't care!
I had been calling the wonderful people at Customer Service asking them when existing customers can get the iPhone and bill to plan for about 2 weeks, I was driving them crazy asking them questions about anything I could think of! Verizon CSR Reps ROCK!!!
My husband walked in to our local store yesterday around noon... He came home with 2 new 16 gig iPhones!!!! Yippee!
No pre order, no standing in line, and no one in the store! He added them to the plan, he bought 2 nice cases with holsters and 2 car chargers.
Now I've been enjoying my new iPhone, with no major problems! (one syncing prob but not a bad fix on iTunes!)
The BlackBerry Storm 2 was awful! I hated that touch screen, the freezing screens, battery pulls, and the BB computer software man it really bites, and all the other things I can't think of now because I'm loving my new iPhone ;]
I want to personally thank Verizon for all the great CSR Reps they have I've never met a inferior CSR Rep in 5 years of being a loyal customer! Every time I call Customer Service they have been so wonderful!!!
Thanks Verizon for bringing us the coolest phone on the planet! Finally!!! It was worth the wait!
HarleyBarbie;]

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Go to Solution.

Hi and welcome to the forums,
Clear you browser cache by starting the browser, selecting options, browser cache and the clear each
category:
Do a battery pull:
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, Then hook the BB to the USB port and see if the problem is fixed.
Thanks
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Usb cable and desktop manager

hey will the usb cable from the 8330 work for the 8530?
and if i save my contacts fro the 8330 on desktop manager will they transfer to the 8530?
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Hello,
I cannot speak to the USB cable...it will probably work, but since I've had neither device in my hands, I cannot say for 100%.
As for shifting to your new BB, you might want to look at this article.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MSI P35 Neo2-FR S3/USB Problems & Remote Desktop Video Problem

I recently received a new board back from RMA (my old one wouldn't post at all) and decided to re-install Windows XP back on it after verifying that it was working, and now I'm having a few issues with the board that were fine and working with the old board.
Firstly, I used to wake the system up from sleep using my USB keyboard when hitting "enter". Now it won't wake up with usb, and occasionally when waking it up with the power button, either my mouse or keyboard will not respond (both are USB). I then need to put the system back to sleep using the power button (I have xp set to sleep when pushed) and wake it up again to get the USB devices working. I have re-installed Windows XP, changed the ACPI BIOS settings to wake up using all devices, enabled/disabled legacy USB, downgraded the BIOS to 1.8 which I was running on my old board, and tried every USB slot on the board, all while running the exact same hardware that was on my previous board. Any help?
Secondly, I have the board/windows set to wake from S3 when attempting to reach it remotely. I can login fine, but when I get home to check the system, the screen is black. It's still running, and I can reach it again through RDC, but I can't seem to wake it up locally. The only way to correct the screen is by hitting the power button to put it to sleep, and then hitting it again to get it out of S3. This seems like a videocard issue, and I have tried using older versions of the nvidia driver but I always seem to have the same problem. Oddly, when I run tests at home using my laptop everything is fine and the video is displayed after logging off, but it seems to only be happening when I'm using it from my work computer. I would need to run some more tests to verify this though, and I assume that after some time using my laptop it would do the same thing. (the tests were run going outside of the lan and coming back in, from an S3 state). Video card drivers I tried were, 178.24 (oct. 15th), 178.13 (sep. 25th), 175.16 (may 13th).
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kk
MSI Neo2-FR (BIOS 1.9 & 1.8)
Core2Quad Q6600
Geforce 8800GT
Mushkin 2x1GB 9200 (running at 1066)
Antec Neo HE 550 watt PS
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Thanks for the reply kourosh. I have used both the 1.9 (latest) and downgraded to the 1.8 BIOS that I was using on the board pre-RMA as stated in my initial post. It just doesn't make sense that I had everything working properly with the old board, and with the new board that I received back from MSI, things just don't work. I'm using the exact same hardware and have done multiple re-installs with different drivers etc.
I doubt that part two is a networking problem as I stated in my initial post that I'm testing by going outside of the LAN and coming back in from outside. I think it has more to do with waking it up remotely multiple times (eg. wake up remotely-->sleep-->wake up again-->sleep again-->possible black screen error), but I haven't had the time to do all of the testing.
I just find it strange that these things are not working as they were, and I'm beginning to blame the board again as I know how they SHOULD be working on the same exact board.
Anyway... thanks again for the reply.
kk

Belkin Ultra-Slim 7-Port USB 2.0 Desktop Hub $49.95

Does anyone know if this has to be plugged into a power outlet or just a USB port on your computer?

A hub with its own, independent power supply gives the highest reliability for desktop computers. Some USB devices can demand more power that any USB port on the computer can provide, but a self-powered hub can correct for that because it has its own power source.

9550 Storm 2, USB gone post desktop 6.0 upgrade

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