9630 Tour & Uconnect

Has anyone been able to come up with a solution to the Uconnect/Blackberry Tour problem? I am having issues with my 06 Grand Cherokee. I can get it all to connect, but the Uconnect will not disconnect unless I manually disconnect the device on my Blackberry. It is very frustrating because my old phone worked like a charm with Uconnect. Now I either drive with my Uconnect constantly in calling mode and blanking out the radio, or I take my chances and drive without Uconnet. How can this problem be fixed without taking my phone back to Verizon and gettig rid of it?

Hello,
Could you perhaps provide a bit more details? Email? Calendar? Contacts? OTA? Tethered to PC? Tethered to MAC?
It's really quite impossible to make a proper guess from the limited details that you've provided.
Thanks and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't eprint from my blackberry 9630 Tour, can I get some help, please. thanks.

Hi,
I can eprint from my desktop email, but I can't eprint from my blackberry 9630 Tour. Your cooperation with this matter greatly appreciated. Thanks

Hey HarryH47,
Two things may cause the ePrint job to fail.
1. Try openning your email account in the Blackberry by going to the Web Browser rather than logging in through the shortcut.
2. Now try sending an email from there.
3. If the email prints, you will want to delete the old email account shortcut, and recreate the email account.
4. The other thing you can try is removing the signature from your email if you use one when sending an email.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

Need someone helps for several Problems on my 9630 Tour

Hello,
Well, these are list of problems with my 9630 Tour, and I need some helps to solve these :
1. My 1st problem is, everytime my 9630 started its also a message appears : "uncaught exception index 8 >= 8"
2. And I also realized that some missing application happened. My m-Banking application (already re-installed well) but it also lost of SMS icon. So the result is, everytime I sent an outgoing SMS I couldn't save it. And I have made a test to sent SMS from my other number to this 9630 device, but 9630 couldn't show that any incoming message, even my other device has given me notification that message has been delivered.
3. Its also often shutdown suddenly by itself, or its shutdown upon charging
4. Charging tasks sometime couldn't be well charged. And finally I realized that my device has off in the middle of charging task, it may caused of charging wasn't recharge the device very well
Hopefully I can read your kindly solution on those problems happened. Thank you for your prompt response.
Anwar Hussein

Hi and Welcome to the Community!
I actually think that all of your issues are related, and rooted in the same problem...OS corruption or hardware failure. But, before you begin, please be sure you have a good backup...see the link in my auto-sig on this post for instructions for that process.
Then, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BBMessenger Issue on 9630 Tour ...

My friend has a 9630 Tour with AT&T. She is having issue adding contacts on her BBMessenger.
I looked at it and played around with it with no results.
There is 3 of us that have sent her request, and she has sent request to almost all of us using the PIN.
I used email to send her request. On my BBM, it says "Pending (Waiting for Authorization)" under her name.
She says she hasn't recieved any email from me regarding the BBM request.
What to do??

If she hasnt subscribed to a Blackberry data plan from Atnt, she will be restricted to browsing services on her phone over wifi. She can neither use email nor BBM services. It is not necessary for a person to subscribe to a data plan irrespective of the device being used.
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.
2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.

9630 Tour picture quality eventually fades to poor. 5th phone with similar problem.

st November I got the 9630 Tour when it was released to UScellular. Over time the pictures became blurry, that Phone was damnaged+replaced. Over time its pictures too got blurry. Unfortunately on a beach trip, that phone took a swim, and a replacement came. Her 2 months later, its also now has blurry pix. I use my Camera for business so what do I do? Continue 2 have the phones replaced, everytime the photos lose quality? Rim needs to look into this, as this is the 4th blackberry of the same model# and carrier to have the exact some problem. Any suggestions?

Device info: Tour 9630. Software ver. 5.0.0.484.
Your carrier: USCELLULAR
Apps: Google Maps, Pandora, Fbook, Myspace, WeatherEye, Blockberry,
PayPal, bbm, bbMaps, AOL IM, MSN IM, GoogleTalk,
App Free space: 65.5 MB
File free before and after a battery remove/replace. (settings, options, status): 68859364 Bytes
Did a battery pull fix your issue? Nope.
Apps installed and their version if possible. (settings, options, applications): Various Apps for all 5 phones, and has happened to every 9630 tour I have owned, eventually.

9630 Tour circle with a number 2 beside it

Hi, Just another query about how to delete the circle with the downward left arrow with a 2 beside it. I did a reboot when the 1 with the circle wouldn't go away after ensuring my messages were empty from the WAP push folder, but still no avail. Other users have had luck with the 8000 series phones, but does the tour use a different method to clear these items?

Check out this thread for the answer
http://supportforums.blackberry.com/rim/board/message?board.id=9630&thread.id=1506

Why won't the CHUM RADIO player work on my 9630 Tour? It says buffering but won't stream

Im in Vancouver and trying to stream a local station on an app called CHUM Radio player. The station TEAM 1040 loads, says buffering but then wont play...
I select Play...
says "CONNECTION IN PROGRESS"
then says "BUFFERING" forever.
no volume no sound noTHING.
Same with other available stations...
BlackBerry Tour 9630
Telus Mobility
v 5.0.0.419 (Platform 4.2.0.179)
I have unlimited data and stream with an app called Rabiobee with no problem. I have friends with BB Curves who have no issue with the app.
Thanks in advance
Dan.

Let me suggest first off, just a simple reboot, and try again.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BBDM doesn't detect 9630 Tour on MAC OS X

I have downloaded and installed the latest BBDM software from RIM. I connect the Tour via USB and it is not detected.
I have a:
Model Name:   MacBook Pro
Model Identifier:   MacBookPro5,3
Processor Name:   Intel Core 2 Duo
Processor Speed:   2.66 GHz
Number Of Processors:   1
Total Number Of Cores:   2
L2 Cache:   3 MB
Memory:   4 GB
Bus Speed:   1.07 GHz
Boot ROM Version:   MBP53.00AC.B03
SMC Version (system):   1.48f2
MAC OS X Version 10.6.2
I am booting the 32 bit kernel.
"Last login: Sat Mar 6 00:01:48 on console
unew-host:~ dreim$ uname -a
Darwin new-host.home 10.2.0 Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386 i386"
Blackberry Tour 9630 v4.7.1.61 (Platform 4.1.0.81)
iTunes 9.0.3 (15)

I was able to solve my problem. I goofed up on the Netbeans configuration which let some, but not all of the classes available via jfxrt.jar visible to other parts of the program which caused the problem.

Blackberry 9630 Tour - Reload Software: 552 - Mac

This is my second Tour since I bought my first Blackberry a couple of weeks ago. I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help. I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552. I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers. I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago. I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
Does anybody have any suggestions for me to try? Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

HI and Welcome to the Forums!
FWIW -- Here is the official KB about the 552 error:
KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Have 9630 Tour. Which other phones will work with CDMA and GSM providers?

Looking to replace my phone. Having to carry another when traveling overseas is such a pain. Love the fact that I can just pop another SIM in my 9630 and use is on a GSM network when I want. Does anyone know what other models have this feature?
I keep getting conflicting information.
Thanks, in advance, for any assistance/advice offered......

Hi nevercanstop and welcome to the BlackBerry Support Community Forums!
Any new BlackBerry smartphones released by CDMA proviers have this feature included. 2 others are the BlackBerry Bold 9650 and the BlackBerry Storm 2 .
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

9630 Tour Device here in the U.S. Cant authenticate with BES that is overseas - help?

My 9630 device was connected to the BES of the my company which is physically in Europe, but stopped getting emails. I am with Verizon as a carrier, they obviously are not as they are in Europe.
For some reason, when setting up the email my device fails to authenticate with 'the server', which I presume the device means to be the company's email server. When I make the connection request, I see the BES data email come into my inbox and process itself, but the device just sits in a 'Activating - Contacting Server.....' state until it times out.
The wierd thing is that I did have it working for 2 weeks, but it has been offline for a month now. Initially I was able to send emails, but not receive, but after some tinkering around by the BES agent in Europe, I can longer send or receive.
I guess what I am looking for is a list of potential causes that would result in a device not authenticating to the mail server, so that I can go through it one by one and they are telling me it's likely the device or the SIM and I just don't believe that it is.
What we do know:
- It is not related to my IQ and the classic User IQ Exceeded conclusion
- It is not related to my password as we have changed this many times, including creating secondary email accounts on the server
- The guys in Europe were able to authenticate my email to a different device
- The device works fine, or at least seems to, as I get my personal emails to the device
Help! Anyone have any experience with this?
-Alf

http://www.apple.com/iphone/LTE/
According to Apple's list (link above) you will probably want to pick up a Sprint or US Cellular model. HOWEVER, as I mentioned above I know that the Verizon iPhones come unlocked from the factory (assuming it will be the same for iPhone 6 and 6+). I DO NOT KNOW if the Sprint and US Cellular models come unlocked. But I am sure some quick internet research will lead you to the answer.
I think your goal would be to get a Sprint or US Cellular version. Also I believe a law was just recently passed that allows someone to have a phone unlocked by the carrier no questions asked. So even if the Sprint and US Cellular iPhones are locked you can have them unlocked.
Update:
http://www.cbsnews.com/news/obama-signs-bill-unlocking-cellphones/

9630 Tour synced with wrong email.

While traveling out of the country, I put my travel companion's yahoo email account into my Tour so he could receive his emails. When I returned home (US) I synced/backed-upped my phone not thinking about his yahoo account. I have synced removed his email before I realized that my phone is now synced with his email address. When I go to my address book, all of my contacts say "Sync with (his email) I setup and deleted his account through the email setup program, but now even my access to my email setup will not take my password. Anyone ever have this happen?

Try to uninstall both email addresses and go through the setup of the email address that you would like to have sync with your Blackberry. Hope that helps!
To log in to the BlackBerry Internet Service (BIS) website, there must be an existing account.
From the Homescreen, press the Menu button.
Select Setup.
Select Email Settings.
If presented, enter the appropriate User nameand Password(located within the Existing Userssection) then select Log In.
Create a BlackBerry email address
Delete a BlackBerry email address
Create a BlackBerry email address
Select Create.
Enter the desired user nameinto the User namefield then select Next.
Select OK.

Blackberry 9630 tour keyboard and trackball do not light

I have had this Blackberry Tour for 3 days and the keyboard and trackball will not light up at all, day or night. I have tried everything I can think of. I removed the battery and sim card, turned the backlight automatic dimmer on and off, and asked tech support. Anyone have any suggestions before I replace it?

Sounds CRAZY, but I just fixed mine by tapping the speaker port against a hard surface with about the same force as you would use to crack an egg against the side of a bowl. I saw this on crackberry.com site and figured it was just crackberry enough to try.
Hope this helps.

9630 Tour - New icon just showed up

I have a 9630 and now when I'm on a phone call, a new icon that looks like a domino has shown up right above the speaker icon. I'm trying to find out exactly what it is, it is not documented in the user manual. Does anyone else have this icon or know what it is?

The icon is an indicator for the Enhance Call Audio feature selected on the device. The Enhance Call Audio feature is designed to allow a user to adjust the sound quality over the earpiece of the device (e.g. Boost Bass or Boost Treble)
To improve sound quality for all phone calls, complete the following steps:
To improve sound quality for all phone calls, complete the following steps:
1. In the Phone application, display the menu and select Options.
2. Click General Options.
3. Change the Enhance Handset Call Audio or Enhance Headset Call Audio field.
4. Display the menu and select Save.
To improve sound quality during a phone call, complete the following steps:
1. During a phone call, display the menu and select Enhance Call Audio.
2. Select Boost Bass, Boost Treble or Normal.

What are the APN values for Blackberry 9630 Tour?

I have an application to communicate with my server, what are the values I need to set the APN Settings?

Or if you're feeling creative, try THIS

9630 Tour & Uconnect

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