9700 Handset still not back after 7 months

Has any one sent a handset for repair to Blackberry store unit 4, 9-11 Chapin Street Lane Cove Sydney??
I sent my hand set back in October 2012 and paid for the quote to have it repaired, when it came back it still around not work. I phoned a person called Emmerson who ask me to send it back. At first I was told the phone could not be fixed, then was told another tech said all it needed was a part which they had ordered. and would take around three weeks. I have been anxiuosly waiting for the return of my phone, and after may phone calls which now says that the number i am ringing is now disconnected and nor reply to my E-mails, I am concerned that the company has folded and my phone has been lost??
I am wondering weather my next cours of action is with Consumer Affairs . They have my $96.80 for the repiairs and my phone... Any Suggestions.
Rgds Alec Taylor

I can't find anything under that address in Australia. Are you sure you have posted the correct address?
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9700 Handset still not back after 7 months

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