9800 Torch keyboard n App World

My keyboard on Touch screen is not working, sometimes the touch doesn't work as well, my App World does not work as well

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
has app world ever worked?
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Similar Messages

  • 9800 Torch - Keyboard and buttons not functioning

    I have had a torch since October 2010 and just in the last 2 days it has stopped responding when using the keyboard or buttons.
    When I pull the battery and reboot, I can use the touch screen to unlock, and then can go in to any item.  Example:  open text, can scroll and find a test to view, tap it and open.  I can then reply, forward delete with the screen options but once that is done I am now stuck in the text message.  My only option is to pull the battery.
    I can not make phone calls but can answer by sliding up the screen.  When call is done I can not end just have to wait for other person to hang up.
    I have checked for Water damage and there is none, the phone has not had a hard drop and the to sides are very solid (not loose).
    I have upgraded the OS and this has still not fixed the problem; Please Help!!
    Br,
    RMSDC89

    It really is more common than you think.
    1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
    2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
    3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
    3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
    *Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
    Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
    On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
    On the dashboard of your car on a sunny day
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Cant find my app world

    i have just got a blackberry torch 9800 and i downloaded app world and cant find it in my fone and the fone colour is normally black n blue my is white and its really funny its makin my pics very wired and cant c them proper am really confused hope sum1 can help me thanks

    Hi gem105
    Welcome to BlackBerry Support Forums
    Uninstall BlackBerry World from Options > Device > Application Management > Delete BlackBerry World , then perform a Battery Pull restart by removing the Battery .After reboot from your BlackBerry Browser browse or Click here 
    http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download version 4.0.0.55 which is best Workaround now available . In addition check this Knowledge Base for further help :
    KB29422  BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Incompatiblity of app world 4.0 with blackberry torch 9800

    Hi
    I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.
    Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

    karanintouch wrote:
    Thanks Again for the reply.
    Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?
    I am not aware of an official page for this download.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • App world won't update blackberry torch 9800

    Hello I had problemas trying to get into app world, it said that I had to upload it, and when I clicked the link it got me to a not existing page, I deleted the app world and now I'm trying to download it again but I can't get into the page www.blackberry.com/appworld/download it says that doesn't exist. I'm having problemas also with the BBM when I invite people they don't receive the invitation
    MOD EDIT: Subject changed to reflect a new topic

    dblasini wrote:
    Hello I had problemas trying to get into app world, it said that I had to upload it, and when I clicked the link it got me to a not existing page, I deleted the app world and now I'm trying to download it again but I can't get into the page www.blackberry.com/appworld/download it says that doesn't exist. I'm having problemas also with the BBM when I invite people they don't receive the invitation
    MOD EDIT: Subject changed to reflect a new topic
    The issue regarding BlackBerry World has been solved. Please seehttp://supportforums.blackberry.com/t5/BlackBerry-World/I-can-t-update-BlackBerry-App-Word-to-BlackB...
    Regarding your Issue with BBM, May I ask if you have an existing BIS plan with your carrier?
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • Torch 9850 Freezes in App World

    I have a 9850 that freezes when I go to App World and try to do just about anything in App World. If I click on "My World" or "My Account", it freezes and says please wait with the green wheel. I've let this go for 2 days and no progress.  Same if I click on 'download' for an app. Only way to unfreeze is to pull the battery.  Very frustrated to say the least. Any help would be appreciated. Thanks!
    Solved!
    Go to Solution.

    To make sure it isn't a problem with your version of BlackBerry App World, delete App World, restart your BlackBerry when prompted, and then reinstall by going to http://blackberry.com/appworld on your Torch browser.
    Does that help? If not, post back and we'll see what else can be tried.
    If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
    If your issue is resolved, don't forget to click the Solution button on the resolution!

  • Torch 9810 error 80002 after updating App World

    Hey after I updated Blackberry App World to 7.0, it prompted me to update my blackberry I.D, and I recieved error 80002. It said that there wasn't a compatible version of Blackberry I.D. for the newest app world. You would think that if RIM sent me an update for app world, it would also have the proper update for blackberry I.D. Are there any downgrades available so I can make this go away? Or, is there anything I can do to keep App World 7.0?

    Hi and Welcome to the Community!
    Here are KBs that discuss very similar errors:
    KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
    KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.
    KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
    Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Unable to download app world on my 9800 touch

    I upgraded my app world den it dissappeard, if I try to download it a massage will come up "Software Not Found" pls help me.!
    Solved!
    Go to Solution.

    joewhizz wrote:
    I have tried all the links, it still shows 'Software Not Found'. Please help me cuz all my social network apps went back to premitive versions, I need to upgrade them. Am soo devastated.!
    This issue is currently being investigated. Please be patient.
    Workaround: Using your phone's browser, try to download BlackBerry World here.
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • 9800 frozen after app world update

    Last night I updated app world and when i rebooted this morning the icon wasnt there.
    after 2 minutes, the phone froze altogether - i couldntt even turn it off. After pulling the battery off and putting it back on, again the phone works for only 2 minutes and then it freezes again.
    how can I get it back to working properly?

    Are you able to restart your device in safe mode as shown in KB17877?
     if yes delete app world in safe mode and reinstall it again
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Problem with App World 4.0.55

    I have just upgraded App World to version 4.0.55, and now it is not working...
    I can see the icon, but selecting it doesn't appear to do anything.  Holding the BB button shows the App World icon (as an application that is already running), and this is the case even immediately after a reboot.  Selecting the running app just returns me to the home screen.
    I have completely uninstalled / rebooted / reinstalled twice now, with the same result.
    Any suggestions on how I might resolve this? 

    This is a suggestion for bb_kevin to try.
    Action 1:
    Please, start DTM 7.1, connect your phone, wait for the ‘sync all’ message, click on’ Applications’, wait for the ‘apps loading’ to stop, and check if you see a ‘red star’ on the top line and maybe at the bottom a message which says: ‘OSx.0.0…………Update’.
    Also verify (scroll up/dn) in the list that AW 4.0.0.55 is installed (important).
    Action 2:
    If yes, go back to the hone screen of DYM 7.1 and make a full back up of your phone. Disconnect your phone and try 2 more reboots (either pull the battery for a few seconds or press ‘alt key, right shift key, and del key for 3 sec. all simultaneously if you have a keyboard).
    Action 3:
    Is the AW icon now working? If not check for the ‘red star’ again. If it still there you have to make a decision. You can go back to your present or default AW version and wait for a better version to come along or clean/update your current software to get rid off this icon issue via Action 4.
    Action 4:
    If you see on the bottom of the ‘Applications’ window still the ‘Update’ message click the ‘Apply’ button beside it. What will happen? This procedure stores your phone’s setting and PIM and email data and all your apps, then it erases all data, then it reinstalls your current OS software, and then reloads all the above stored data. One has to wait about 30 minutes till one get the ‘update complete’ message and then spend about another 10 minutes or so to follow all the prompts and reboots to get the phone back onto the network. Most of your third party apps will be back; other ones you need to reinstall later.
    Action 5:
    If you decided to ‘update’ your current software, disconnect your phone after you got the ‘update complete’ message and follow the prompts. Since this method reinstalls your current OS it will take about 10 minutes before you get an email from your phone company saying: Your handheld has been registered with the wireless network.
    Wait for this message, because if you start your AW icon to early you will not be able to update your BB ID. I you did you will see a message like: Sorry, the software update server is unavailable. Please, try again. (RIM means, after you are back on your carriers network). Also, make sure your phone's radio is turned on after disconnecting from the PC.
    Summary:
    The above actions worked for my Torch 9800 running currently bundle 3049 and app platform version 6.6.0.246. I also experienced other issues in trying to install AW v.3.1.x.x and v. 4.0.0.x like:
    missing AW icon to launch the app
    Uncaught exception java.lang.Error
    App World requires the latest version of BlackBerry ID.
    Sorry, the software update server is unavailable. Please, try again
    BlackBerry Identity installation failed. Please try again later. (80002)
    If you don’t see a ‘red star’ on the first line of your apps list but are stuck on one of the above listed AW v.55 issues let me know in a response to this thread and I will suggest another way of doing an update avoiding the 'wipe way' of reinstalling the current OS.
    Tip:
    I deleted my PayPal app before I did the ‘Update’. I reinstalled the PayPal app after v.55 was running and had no issues with this app so far.
    I hope this is not too much writing but these issues and errors are in RIM’s court for quite some time and
    this method worked best for my phone. Maybe, for yours too. Good luck.

  • App World not working after upgrade

    I upgragded App World to 3.1.2.32 this morning. Now App World Will not run.
    There is no action after clicking the icon .

    I have the same issue. Details:
    Model: Torch 9800
    Providor: Telus
    Other: Connected to my company's BES
    Issue: When attempting to launch Blackberry App World, nothing happens when clicking on the application. The application does show that it is currently running, but when attempting to switch to it nothing happens.
    Troubleshooting:
    -Rebooted Blackberry twice
    -Pulled battery from Blackberry
    -Reinstalled Blackberry App World from the web site download
    -Refreshed the service books as suggested in the earlier post
    Unfortunately when using the desktop software, it's not listed as an application that you can remove or else I would try that as well. I've done a backup, but I really do not want to wipe my device unless absolutely necessary.

  • Blackberry app world not working. Please help me.

    Okay, basically I'm having this major problem. I have a blackberry torch 9800. I've just had my phone replaced as I dropped it into a puddle.. So i'm happy I got a replacement phone, the only problem I'm having is downloading one app in particular. It's 'Barclays PingIt' i had it on my app world before I dropped my last one into a puddle, but now its almost as if blackberry app world doesn't want to let me download it again? It's fine with every other app just this one. It won't even open to let me download it. It is shown under my uninstalled list in my app world but it just won't let me open it to reinstall or download that one app.
    Any suggestions on what to do as this is really getting on my **bleep**.
    Much appreciated.

    The place where you can find the reinstall or delete button is blank? Please check you application management if it is already there, if not, please email the app vendor support for them to to send you an OTA downlink link of its no longer available in App World.
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • App World not Workign since upgrade

    We upgrade Blackberry app world to my daughter’s Curve and registered, now she cannot download anything, it keeps taking her to her profile page. We went to the closest blackberry provider and we were told there is a problem with App World after it upgrades?? Is this true?

    I have the same issue. Details:
    Model: Torch 9800
    Providor: Telus
    Other: Connected to my company's BES
    Issue: When attempting to launch Blackberry App World, nothing happens when clicking on the application. The application does show that it is currently running, but when attempting to switch to it nothing happens.
    Troubleshooting:
    -Rebooted Blackberry twice
    -Pulled battery from Blackberry
    -Reinstalled Blackberry App World from the web site download
    -Refreshed the service books as suggested in the earlier post
    Unfortunately when using the desktop software, it's not listed as an application that you can remove or else I would try that as well. I've done a backup, but I really do not want to wipe my device unless absolutely necessary.

  • App world not useable after upgrade

    Hope someone can help me.since I have upgraded my app world iam no longer able to use it.it allows me in then brings up.A blackberry identity update is needed.would you like to install it now.you say "yes"then says contacting to blackberry I'd server.then brings up. blackberry identity installation failed.please try again later.(80003).then it kicks me out.

    I have the same issue. Details:
    Model: Torch 9800
    Providor: Telus
    Other: Connected to my company's BES
    Issue: When attempting to launch Blackberry App World, nothing happens when clicking on the application. The application does show that it is currently running, but when attempting to switch to it nothing happens.
    Troubleshooting:
    -Rebooted Blackberry twice
    -Pulled battery from Blackberry
    -Reinstalled Blackberry App World from the web site download
    -Refreshed the service books as suggested in the earlier post
    Unfortunately when using the desktop software, it's not listed as an application that you can remove or else I would try that as well. I've done a backup, but I really do not want to wipe my device unless absolutely necessary.

  • App World & Facebook App disappeared

     After updating App World & Facebook App, both apps are disappeared from the device, showing in the application management but both applications icon are disappeared from the main list and if I am dowloading them again message appearing that the application already exist. Is anyone can help me to fix this issue?
    Device: Torch 9800
    Version: v6.0.0.284, (Bundle 862, Platform 6.4.0.120)

    Then you will need to make a backup of your device using the Desktop Software. Once you make the backup you will need to wipe the device. After you wipe the device see if those applications show up. If they do then something in your device settings is affecting the display of those icons. You can then use the Desktop Software to selectively restore just the important databases like messages, calendar, contacts, etc. Don't do a full restore as you may end up with the same problem.
    http://www.blackberry.com/btsc/KB23680
    http://www.blackberry.com/btsc/KB14058
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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