9900 App World 10000 message - give me the license key now.

If I only knew that App World is so unstable... App World company did charge me for IM+ Talk, but I saw only error 10000, no license key. I was waiting for several days and nothing happened (I thought if thee error encountered it could be monitored by accounting or administration of App world) - nobody contacted me and send the license key.
Then I contacted SHAPE, vendor of IM+ Talk.Tha's what they said:
Managing Blackberry AppWorld purchases is out of our scope, sorry.
If you encounter any difficulties with purchase, please visit
Blackberry AppWorld support site.
http://us.blackberry.com/support/blackberryappworld.jsp
So i'm still waiting for the license key, please feel free to contact me, you have my e-mail., I can provide you with phone number if needed. I will not try to play with App World anymore, only wait for the license key, as you charged me already.
Moreover I would really expect better support, as this forum sometimes goes on maintenance (this is my second attempt to write you here).
I case nothing happens I will need to ask my bank (issuer of the card) to run investigation on this case.
Thank you,
Sergey
WBR,
Sergey

Does this BlackBerry device have the BlackBerry Data Plan on your mobile provider account? Are you able to use Email and BlackBerry Messenger fine?
More info for you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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