9951 Supported USB Headsets? Plantronics C610 Issue

Hi,
I have tried a Plantronics USB C610 headset with a 9951 phone running loads 9.0.4 and 9.2.1. When pressing the headset button it goes off hook for about a second and then back on hook. I seem to recall similar issues with USB audio devices with older versions of IP Communicator. Does anyone have any recommendations on supported USB headsets with the 9951/9971, or thoughts on a fix for this for this issue?
Thanks,
Jason

Hi Dan,
I updated the 9951 phone load in CUCM to 9.2.3-27 and the C610 works perfectly now.

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Last edited by bwat47 (2011-12-07 05:55:31)

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This is not my problem.
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Does anyone else have a problem using a USB headset not WITH but ALONG SIDE an Audigy?Message Edited by CroakerJoe on 0-2-2006 03:55 PM

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Message Edited by KoSBrokenShadow on -03-20062:0 PM

System not registering both USB headsets

Hey there all.
I'm having an issue with my system at the moment, which seemed to start this weekend.
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I have tried a few things.
Firstly I was able to ensure both headsets were working, I did this having only 1 plugged in at a time - this registered the headset as expected, but once I plugged in the second one it would not be listed.
I have also tries using different USB ports, even to the point of having them plugged directly into the Mac itself and not using the Hub or the Keyboard USB ports.
So at the moment I'm all out of ideas.
My software is all up to date and I've not installed anything new in the past week, so I am at a loss as to why this is happening.
If anyone could help that would be excellent.
Thanks
Matt

But that doesn't mean that the hub works properly. You're drawing a conclusion that the hub works because when you connect both headsets independent of the hub you get a similar result. But you haven't confirmed that the hub is fully functional. All you've confirmed is that when two headsets are attached one doesn't work.

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I purchased my Wow usb headset a few months ago. It was fantastic until it suddenly stopped working for no apparent reason. I went through a circular set of e-mails with the Creative Support Staff, finally ending in my creating an RMA and shipping the headset back.
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I called up the customer service number on the letter that came back with my headset, only to be told by the rep on the other end of the line that it looks like they shipped back the exact same headset and there was nothing in the system that explained any of the tests (if any were even done) that were done to find or fix the issue.
I am so utterly disgusted with Creative right now I could scream. What sort of company sends back the SAME FAULTY product that was sent to them?!!
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Hello KokChoy-CL,
I tend to agree with your assessment. I live with Orthiad, and it was my on linux system that she used to test the headset. It didn't even register that something had plugged in, at all. The mini USB side of the cord began to get hot, and I'm almost certain it's a hardware issue. I have nothing against Creative, and have frequently championed the company as a vendor of quality wares, and still would under most circumstances. However, this appears to be a design flaw. If you are getting the same issue straight from the box, as the original issue, then it reeks of design flaw. Having run forums myself in the past, I know that it's your job to be the 'face' of the company, and I can't fault you for that. Been there, done that. I know that she appreciates the words of encouragement. My problem comes into play when a 'straight from the box' headset has the same issue as one that just 'quit working' for no apparent reason. As much as I know that you have nothing to do with the actual construction process, I would still recommend that you let those that may be in some sort of position to adequately address the issue, that the product is faulty. Be it cheap electronics, faulty hardware, or whatever, there is obviously a problem that needs to be fixed. I work in IT, an industry that is certainly not forgiving of issues like this. While this is hardly enough to 'bring the company down', it certainly is a blemish. I've recommended Creative for years, and even said tonight that I was surprised at this. I hope that the flaws are fixed soon, as it seems to be causing trouble for not just her, but many others.

Logitech usb headset not usable is some apps

The device works fine in some apps (skype) but not in others (xlite, kiax, audacity). In the apps that it doesn't work you only see the default sound card /dev/dsp. There are no entries for /dev/dsp1 or /dev/dsp2. Very strange. It's not the headset because it works fine on another computer running Kanotix.
cat /proc/asound/cards shows the following:
0 [SI7012 ]: ICH - SiS SI7012
SiS SI7012 with ALC655 at 0xe000, irq 19
1 [UART ]: MPU-401 UART - MPU-401 UART
MPU-401 UART at 0x330, irq 10
2 [Headset ]: USB-Audio - Logitech USB Headset
Logitech Logitech USB Headset at usb-0000:00:03.1-1, full speed

You are not alone!!
Same problem with Plantronics.
I just bought their Audio 648 Stereo USB Headset and have exactly the same issue you mention at the outset:
Essentially, while my [Plantronics Audio 648] Headset is recognized in the list of devices in System Preferences > Sound, it doesn't do anything in terms of outputting or inputting audio
So Apple, what are you going to do?...
A lot of third party accessory manufacturers must be getting quite frustrated at the numer of complaints they get from Mac users, when it seems its the Mac OS which is to blame...

Volume control on usb headset doesn't work.

I got myself the Logitech ClearChat Pro USB headset. I've got it to work with the help of http://alsa.opensrc.org/index.php/Hotpl … es_(Howto). I can change the headphone volume with gnome-alsamixer. However, the volume controls located on the headset doesn't work. The controls works in Windows so either it's a configuration issue or it is simply not supported in Linux. Does anyone have experience with this headset or with USB headsets in general?
Thanks.

Mr Green wrote:
http://forums.logitech.com/logitech/boa … ge.id=4655
You may have already seen this.... but
No, I hadn't seen this. As it says that it worked out of the box in Ubuntu, I downloaded the LiveCD and it works indeed as it should after seleting the headset as sound output in the control panel. Afterward, I tried it on my laptop but the controls change the master volume on the onboard soundcard instead of the headset one. So it's just a matter of configuring it. From the articles that I found at http://alsa.opensrc.org/index.php/Main_Page, it seems to be quite complicated from the first glance. I'll try to find an example asound.conf (or ~/.asoundrc). The Ubuntu LiveCD doen't contained these files so I don't know how they did it.
R00KIE: Thanks, but I already found that out and I can change the headset volume from alsamixer. What I want to do is to change it with the volume controls on the headset: http://www.logitech.com/repository/530/jpg/4838.1.0.jpg

USB Headset not working with alsa

I have a razer megalodon usb headset which works fine in ubuntu and windows but for the life of me I cannot get it to work in arch.
[exec@turbine ~]$ uname -a
Linux turbine 2.6.34-ARCH #1 SMP PREEMPT Mon Jul 5 22:12:11 CEST 2010 x86_64 Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz GenuineIntel GNU/Linux
1532:000e is the megalodon headset
[exec@turbine ~]$ lsusb
Bus 008 Device 004: ID 1532:000e Razer USA, Ltd
Bus 008 Device 003: ID 1532:000f Razer USA, Ltd
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 002: ID 045e:028e Microsoft Corp. Xbox360 Controller
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 004: ID 046d:c227 Logitech, Inc.
Bus 004 Device 003: ID 046d:c226 Logitech, Inc.
Bus 004 Device 002: ID 046d:c223 Logitech, Inc. G15 Keyboard / USB Hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 1058:1001 Western Digital Technologies, Inc. External Hard Disk [Elements]
Bus 001 Device 002: ID 13fe:3100 Kingston Technology Company Inc. 2 GB USB stick
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[exec@turbine ~]$ aplay -L
null
Discard all samples (playback) or generate zero samples (capture)
default:CARD=Intel
HDA Intel, ALC888 Analog
Default Audio Device
front:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
Front speakers
surround40:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
4.0 Surround output to Front and Rear speakers
surround41:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
iec958:CARD=Intel,DEV=0
HDA Intel, ALC888 Digital
IEC958 (S/PDIF) Digital Audio Output
Here's a relevant part of dmesg:
usb 8-1: USB disconnect, address 2
usb 8-1: new full speed USB device using uhci_hcd and address 4
cannot find the slot for index 0 (range 0-1), error: -16
cannot create card instance 0
snd-usb-audio: probe of 8-1:1.0 failed with error -5
[exec@turbine ~]$ asoundconf list
Names of available sound cards:
Intel
# /etc/modprobe.d/modprobe.conf (for v2.6 kernels)
alias snd-card-0 snd-usb-audio
alias snd-card-1 snd-hda-intel
# /etc/modprobe.d/sound.conf
#usb headset
alias snd-card-0 snd-usb-audio
alias sound-slot-0 snd-usb-audio
options snd-usb-audio index=0
Alsamixer does not show my megalodon usually but I have seen it under device list a couple of times but I have been unable to get it to play sound.
Any help fixing sound would be appreciated greatly.

Try running alsaconf, seems to help some people with a similar issue. http://www.nvnews.net/vbulletin/showthread.php?t=75433

9951 Supported USB Headsets? Plantronics C610 Issue

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