A blast from the past- "encountered an error and needs to close"

hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
installed itunes
deleted quicktime accidently
installed quicktime
installed itunes
itunes still doesn't work
installed and reinstalled multiple times from both the c.d. and itunes.com
Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
the details of the error report are:
"information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
i really appreciate it
-kevin spanky

hi july10!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
hmmm. okay, the first thing i check for with one of those is a broken quicktime. does your quicktime currently launch, or does it give you an error message?
if it gives you an error message, let's first try the following technique. switch off antivirus and antispyware applications prior to the uninstalls and repair installs.
iTunes 6 for Windows unexpectedly quits when opened
keep us posted on your progress.
love, b

Similar Messages

  • CTIOS encountered an error and needs to close

    We frequently get the "CTIOS encountered an error and needs to close" while trying to launch CTIOS desktop( CTI out of box). This usually gets fixed when we reinstall the application. But this issue is so frequent that i am wondering what the root cause may be and fix for that,  instead of reinstalling the app every time this issue occurs.Any help on this is appreciated.

    Thanks for your quick response Geoff , Unfortunately the desktop does not write anything in the client log files when it shows this error. I assumed that this has something to do with the corruption of  DLL files. I am not sure how to trace back to the roots.I have seen many posts in this forum who faced  the same problem, so thought some one would have found some alternative solution than reinstalling the application.
    Thanks for your help.

  • "iTunes has encountered an error and needs to close" -Gapless Playback

    I've had this problem for a while now and I'm just plain sick of it!
    Every time I start up iTunes it does the "Determining Gapless Playback" thing, but when it gets to certain songs it freezes up and I get an error message that says:
    "iTunes has encountered an error and needs to close"
    This happenes to a lot of songs (a few dozen)and the only way I can actually access my library is by hitting the 'x'next to "Determining Gapless Playback" before it gets to the songs. However, now I can't even do that because it gets to the song immediately.
    I need to know if I can disable the gapless playback or somehow debug this (I have reinstalled iTunes, Quicktime works, I have reloaded my library, done a system restore,and changed users/startup programs... nothing works)
    PLEASE help!
    I run XP if that helps.

    Kar,
    Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem.

  • "iTunes has encountered an error and needs to close" - can't open iTunes

    Hi guys,
    I'm a huge Apple fan so I obviously decided to upgrade to Apple 7.0.1 the day it came out... installed it. Opened it up, but within just a few seconds i got a Windows message saying
    "iTunes has encountered an error and needs to close"
    I reinstalled it and still have the same problem.
    First few days I could atleast keep iTunes open for a few minutes before the message, but now its down to just a few seconds.
    I run Windows XP if that helps any.
    Please help me fix this problem or tell me how I can put iTunes 6 back on my computer --- I need my music!
    Thanks

    After downloading and installing 7.0.1 my iTunes would not open either. Even worse is you can't go back to v6 if you had v7 running--the database is updated.
    Luckily I was able to get my iTunes to open again by doing the following:
    Click Start/Run
    Type in "%userprofile%\application data\apple computer"
    Right click on the iTunes folder and rename it to iTunes.bak.
    Close the window.
    Click Start/Run again.
    Type in "%userprofile%\local settings\application data\apple computer"
    Right click on the iTunes folder and rename it to iTunes.bak.
    Close the window.
    Try opening your iTunes again. It may re-ask some general setup questions, but mine opened without the error, and it still had all my music. However, I did have to re-authorize my computer.
    I used to never be leary about updating iTunes... guess Apple's software ain't no peach, either.
    Hope this helps someone.
      Windows XP Pro  

  • Excel encountered an error and need to close

    Hello
    We suddenly have Excel crashing with one single report among others saying 'Excel encountered an error and needs to close'.
    The report run last week and we didn't change it meanwhile, nor did we change the Excel version.
    Version: SAP BPC 5.1 on SQL 2005 running with Excel 2003
    What we already tried:
    - full process of all dimensions
    - reinstall of office client
    - open/save the report with another excel version (2002) outside BPC
    Does anybody know this behaviour and does anybody have an idea to workaround it?
    For me honestly a reinstall of Excel or to rebuild the whole report would put in question the quality of BPC in general.
    Thanks and kind regards.
    Miramar

    Miramar
    You could probably try re-house the report into a new excel workbook.
    Literally copy across the sheet contents and see if that fixes it.
    This technique works sometimes where excel reports/templates can get corrupted...
    Anis

  • Generic Host process for WIN32 encountered an error and needed to close

    Hi,
      I hv installed SAP ECC6.0 SR3 on WIndows 2003 R2 Enterprise Edition. Many times i get an popup message on Windows Server "Generic Host process for WIN32 encountered an error and needed to close"
    I hv checked the Event Viewer, in Event Viewer it shows the application error.
    Consequences of this error is that my Transport path //hostname/sapmnt/trans becomes inaccesible, and I have to take the restart of Windows server to solve the problem. ONce Windows server is restarted for some time transports work, Again when receiving the same error popup on Windows, Transport path goes down.
    Can anyone give input on this???

    Hello,
    You have posted a question that is related to system transports. Unfortunately this category is not related to these kind of questions. SAP TM deals with logistics in the real world - moving pallets, containers, loading trucks, etc.
    To learn more about SAP TM please visit http://service.sap.com/scm-tm
    Therefore I will now move this thread to the category Software Logistics. Thank you for your understanding.
    Kind regards,
    Nico van Os.

  • Is anyone else getting the " itunes encountered a problem and needs to close " message on xp

    is anyone else getting the " itunes encountered a problem and needs to close " message on windows XP

    I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
    that's an odd sort of a message (or series of messages).
    hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
    try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
    Using MSCONFIG to troubleshoot conflicts in Windows
    does QT open without the strange message after the selective startup?
    does iTunes launch properly?

  • Itunes has encountered an error and needs to close...HELP!

    I am trying to get my son's new ipod nano ready for music, I have downloaded itunes, but it will not open. When I click on the icon, a message that says "itunes has encountered a problem and needs to close" It asks if I want to send an error report. I have uninstalled and reinstalled (twice) I do not have Norton or any other anti-virus, apparantly. I have restarted a couple of times. I have ready MANY threads on similar issues, tried most with no luck. any suggestions, son is bgetting anxious-all he has done is look at his new ipod for 2 days!
    emachines Windows XP 1.80GHz Intel Celeron, 40GB hd

    This error could be caused by a number of things. Try it one more time, and if the error comes up write down what kind of error it is (ie. Symantec, Runtime,). Then do a google search for that. You may be able to find a solution elsewhere.

  • Itunes encountered an error and needs to close-HELP!!

    every single time that i open up itunes (or attempt to at least) it says that itunes encountered an error and that it needs to close. this is getting extremely frustrating and the i have tried everything. at this point i'm open to anything and everything, someone just please help me!

    Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime
    (Compiled from the collective wisdom of toonz and Da Gopha)
    If you want to guarantee a successful upgrade and be proactive about minimizing potential install issues, do the following:
    1. Completely Backup your music and iTunes library files.
    2. Virus check / spyware scan your machine.
    3. Completely remove / uninstall the current version of iTunes and QuickTime from your system.....
    3a. - Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
    3b. - Do a Stepwise clean uninstallation of iTunes
    3c. - Then download and install the Microsoft Installer Cleanup Utility
    .....And make sure iTunes is really gone.
    4. Delete the contents of your temp folder: C:\Documents and Settings\<username>\Local Settings\Temp
    5. Reboot the PC
    6. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
    7. Start with the QuickTime standalone installer run from the PC (not directly from on-line)
    8. Reboot the PC
    9. Turn off all security software such as Norton, McAfee, SpySweepers, any TSRs, etc. (exit via the system tray)
    10. First completely download, then run the latest iTunes Installer from your PC
    11. Reboot the PC
    The majority of problems out there on the discussion boards are caused by viruses or other system corruption — sometimes self-inflicted by the user (i.e. - people who turn off necessary Windows services) — or out of date drivers. You may want to consider this if your PC falls into one of these categories.

  • Pproheadless.exe has encountered an error and needs to close

    System Details
    Windows XP 32 Bit OS
    HPxw4600 Workstation
    Intel 2 Core Duo , 3.00 GHZ processor
    4 GB Ram
    Premier Pro CS4 4.1.0
    All Updates Installed, English Version
    218 GB HD, 37.8 GB Free, NTFS File System
    When trying to encode large (15 min & Larger) timelines in AME, i receive the error pproheadless.exe has encountered and error needs to close.
    The result being I cannot encode the file - I have tried this with 3 separate Premier Pro projects, with the same result.  Smaller timelines, under 15 min, dont seem to be affected. Initially, we had only 2 GB of RAm, and upgraded to 4 GB of Ram, but that did not help the situtation.
    I have seen many posts on here about this issue, but didnt seem to see anything definitive.
    Advice?

    I am not running cs5 yet - still cs4.  I'll wait this time for others to work out the bugs.  Let me clarify, on my desktop - windows XP, 32 bit, I have 3 internal hard drives.  I usually have the project on my "media" drive (drive 2) and then export out to my "export" drive (drive 3).  My os is on my C drive.  My laptop - hp dv7 has one large hard drive.  I usually have the project on the c drive in documents and use an external hard drive as the scratch disc (for all the assests).  Are these configurations "kosher"?
    Thanks,
    Lisa
    P.S. I could not find the CS4 forum - I looked again, I found the forum for CS4, sorry.

  • HELP....itunes has encountered an error and needs to close

    I have been following quite a few people with the same problem, nothing i do seems to work. I have been using itunes for years and have burnt many CD. recently i purchased an ipod with video, downloaded realplayer for the mp4 ripping capabilitie....now no matter how many toimes I re install itunes has encountered.....HELP!

    Hey there,
    I use norton System works and windows XP firewall(not to sure on this, but i'm certain I don't have an installed firewall. The problem truly seemed to begin with downloading realplayer.
    I can not remove either Quickplayer or itunes from the add or remove programs through windows, and when I try to reinstall with the disk it asks if I want to remove completley-It's either yes or cancel neither do anything.
    What else can I tell you that will help. Thanks for you time.
    chivas

  • Whenever I connect my iPad 2 to my PC, then open iTunes, I get an error message telling me that iTunes has encountered an error and needs to close.

    I recently updated my iPad 2 to iOS 5 beta 2 and updated iTunes to the second beta. Now whenever I connect my  iPad toitunes,it instantly pops up with an error message saying "iTunes has stopped working. A problemcaused the program to stop working correctly. Please close the program." iTunes still mdetects my other two iPhones and iPod touch on 3.1.3, 4.1, and 4.2.1. Also, iTunes will recognize my iPad just fine on the administrator account.

    You are using ADE on Windows or Mac ? and their versions ??
    Please restart your machine and try once again.
    Thanks

  • ITunes has encountered an error and needs to close XP SP3

    Hello everyone,
    I know you might have discussed this before, but I could not get the right discussion about it. So yesterday, my windows decided to go from XP SP2 to SP3. Internet Explorer got installed and now everytime I try to open iTunes I get the same error. When I check the task manager, I can see iTuneshelper.exe working. Does anybody know how to fix this?. I think Katrina posted something about DEF and give permission to iTunes to run, is that right?
    Looking forward to hear from you,

    I used RegCleaner and found a lot of bad entries in my registry. Cleaned it, erased any folder for iTunes or Quicktime and rebooted. Installed iTunes+Quicktime again and it worked. Lost everything though. In case somebody might need this information

  • IPhoto has encountered an error and needs to close

    iPhoto '11 version 9.4.2 (710.42)
    iPhoto Library 310.66 GB
    Mac OS X 10.7.5
    When I open iPhoto it either immediately crashes or runtime will vary before I get error message. I have tried (multiple times) all 4 iPhoto library first aid options, to no avail. The repair / rebuild options all complete, but still have same issue upon reopen. Is it possible this is simply a result of corrupt photo(s)?  If so, is there a way to find/ remove these easily?
    I would be forever grateful if anyone knows of a solution that doesn't require loss of metadata , specifically Faces.  I have a family member who is dying and have been asked to create a photo slideshow for the memorial service. Being unable to use iPhoto in present form or trying to find the photos of my loved one among 311GB would seem impossible in the timeframe I have left!

    You can select the option to Keep Both when restoring so you will not lose any photos from your current library.  That is if you have enought free space on your drive.
    OT

  • Itunes has encountered an error and needs to close

    Hey >< Alright, so i didn't start having this problem until today. It was working fine a week ago, and I've tried tons of options.
    (Uninstalling completely and doing completely clean reinstalls,
    trying quicktime with it, so on.)
    I also have the newest version of itunes installed.
    I've tried restarting my computer several times, disabling my virus protection.. Nothing works.
    The computer i am using would be a Windows XP Professional; SP3.
    The product i am using itunes with would be an Iphone 3GS. Anyway, No matter how hard i try, I've even tried installing older versions.
    To no avail. The Error details I'm getting are these:
    AppName: itunes.exe AppVer: 10.6.3.25 ModName: gdiplus.dll ModVer: 5.2.6002.22791 Offset: 0002edde
    I would really like some help. I honestly don't know what to do next.

    Okay, Turns out Quicktime isn't working either.
    This is what it's giving me:
    EventType : BEX
    P1 : QuickTimePlayer.exe
    P2 : 7.72.80.56
    P3 : 4f8f7ca4
    P4 : QuickTimePlayer.dll
    P5 : 7.72.80.56
    P6 : 4f8f7c8a
    P7 : 00005b6d
    P8 : c0000409
    P9 : 00000000  
    I really want to put music on my iphone..

Maybe you are looking for

  • Javascript to access a field default value?

    Hi, I'm working on a 'enter' event for text fields such that if the field contents are still on their default value, it will immediate (hence the enter) clear out, but if the contents have already been changed it will let the user simply edit their c

  • Upgrading Itunes on Windows XP 64 bit

    ITunes won't let me download TV shows I've purchased, giving me an "Upgrade to iTunes 7.6. I can't bypass this message and not install. However, when I try to install 7.6 I'm told it doesn't work on XP 64 bit. Any ideas? (I'm managing to function wit

  • Sound and vibration Toolkit 7.1 on Labview 8.0

    Hello! I kind of expect the answer is to cash out for a toolbox upgrade, but nevertheless I will ask the very logical question: When I have an old Sound and Vibration Toolbox, how can I use it on a newer LabView Installation? I could install, but whe

  • Strange web traffic behaviour for previous week

    Hi, I have been experiencing strange web behaviour with my infinity 2 connection for approximately the last week. I say "web" because the connection speed for other applications is fairly rapid still, but general web browsing is very laggy. I'm using

  • Upgraded and now have lost songs

    I upgraded my intunes and now only the purchased songs show up. All the songs I imported from cds show as lost links and I cannot locate them. Any suggestions would be appreciated. Thanks