A brand new Mac Pro doesn't wake up from sleep

I got a new Mac Pro.
It has an external SATA controller and a video card with NVIDIA Quadro 4000 chipset on it.
It has a Snow Leopard installed.
The problem it has is that it doesn't wake up once it goes to sleep, either by choosing "Sleep" menu item or by using "Energy Saving" setting.
I notice some people mention a keyboard doesn't respond while his trackpad does. In my case, nothing works.
I don't know if it is due to keyboard or a magic mouse. I tried to connect another wired mouse to the enclosure of the Mac Pro directly, but it did't cause Mac Pro wake up.
By searching on Google, many people seem to have this problem, whether they have Mac Pro, MacBook Pro, and so on.
Personally, I have a 17" PPC iMac, 13" MacBook with Core Duo 2, and have used MacBook Pro 17", but they didn't have this problem.
I tried to reset the SMC, but it didn't help.
Do anyone know what cause this problem and how to solve it?
Is there any patch for this?
Thank you.

Does it sound like it's waking up but the monitor just doesn't display anything?
I ask because if so, I'm experiencing the same problem. I have a Quad-Core Mac Pro (no external devices) and if it goes to sleep I have difficulty getting it to display anything on the monitor after waking it up. Now, I just recently hooked up an additional monitor (VGA) for dual display, and the funny thing is, that monitor will wake, but my main monitor won't.
Sometimes I get this error after boot-up too, where the computer will get to the login screen, but my main monitor is receiving no signal ("at least according to my monitor").
If that's the same issue, then I'll post any success I find for you!
Best,
J

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MacBook Pro doesn't wake up from sleep mode

My MacBook Pro (late 2011) with OS Mavericks doesn't wake up from sleep mode anymore. Battery is fully charged and the cable is plugged in. I can still hear the ventilator running, but that's all. I never had any problems, but since about 2 weeks this problem occurs. It usually then woke up after 10-15min, but now nothing happened since 4 hours.
Is there anyone who could possible help me? Unfortunately there is no Apple Store in my area where I could go to.

Step 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
Step 2
If you're running OS X 10.8.5 or earlier, from the menu bar select
           ▹ System Preferences... ▹ Accessibility
If the checkbox at the bottom marked
          Enable access for assistive devices
is checked, uncheck it and test.
If you're running OS X 10.9 or later, select
           ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
Step 3
In the Energy Saver pane of System Preferences, uncheck the box marked
          Put hard disks to sleep when possible
Step 4
This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
Step 5
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
In the search box in the window's toolbar, enter "powerd" (without the quotes.)
You may see one or more lines like this:
com.apple.message.signature: Platform Failure
If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Brand new Mac mini ONLY displays when waking from sleep

Have an unusual problem.
Brand new 2011 Mac mini. Turn it on, and I do not get the grey Apple logo screen or normal spinning cog. Light comes on as normal, and chime chimes as normal. I've tried three different monitors now and I never get a display, unless I put the mini to sleep with the power button in back, then wake it with a keyboard key stroke, the display turns on and works as normal.
As of 20 Sep 2011, I've got all the software and EFI updates installed. I've also reset the PMU, SMC, PRAM, and NVRAM to no avail.
Thanks.
DJ Horton
Message was edited by: DJ Horton

Yes, sure did. Tried different cables and Thunderbolt to video adapters. Don't know if it makes a difference, but I'm using VGA. Originally tried it about a week ago with DVI and it worked ok. The problem is the monitor we're using in our classroom doesn't support DVI or HDMI.

Mac Pro will not wake up from sleep mode

Hi,
In my Energy Saver I have my system set to go to sleep after 15 minutes of not being used. Unfortuantely, when I try to wake the system up from sleep mode, it freezes on the screen saver and I have to hard restart the computer to get it to turn on again. I see that this is an issue with MacBook Pros, but I'm not seeing much in the Mac Pro Towers. I did see a thread about Parallels VM causing causing OSX to not wake up from hibernation mode, but I am not always running my VM Ware when the system decides to not wake up. Any help/advice is appreciated.
Thank you,
Julia
OS X Version 10.6.7
2x 2.93 GHz 6-Core Intel Xeon

.... and you fail to mention the model SSD and firmware version... or how you installed or cloned the system
most people also move most of their user folder to another hard drive.
sounds like a more normal Mail + OS issue if just that.
hard restarts = directory corruption so don't reboot w/o first either Recovery Mode, then follow up with Safe Boot.
And maybe you have 3rd party hardware or software that is not compatible with 10.8.2 needs to be considered as well.
2008 model 3,1 also are having a lot of issues this year. Including another critical piece, what gpu it has.

Mac Pro won't wake up from sleep

I've read a lot of posts about sleep issues, but I seem to be having the opposite problem. When my MP goes to sleep, sometimes it won't wake up. It doesn't seem to matter if it goes to sleep because its idle or if I manually put it to sleep. I had updated to 10.5.7 using the combo update, but did an archive reinstall back to 10.5.4 because it started having sleep issues and because a program I use frequently wouldn't run after the update. I have verified my permissions and had nothing to repair. When it doesn't wake up I have to reboot holding down the power key. Any one else having this problem?

And this was after you reformatted the Raptor and insured partition table option was set to GUID instead of the older APT, something which is known to be a problem.
G5 compatible Raptors up until the Quad-core were the oldest model, not even native SATA, and of course, no match for today's 7.2k drives (let alone later Raptors or current VR model).
If after reformat of partition tables, then likely an issue with the drive's old out of data PATA interface (like older Maxtor drives had also) or drive firmware, and use of TCQ and lack of support for NCQ and native SATA features.

Mac Pro will not wake up from sleep

After replacing my boot HD with a Solid State Disk, I have had experienced a couple of strange problems. One, is that Apple Mail will sometimes not quit when commanded to do so, it requires a force quit. Mail remaining open causes a hang when trying to shut down. Second, when the machine goes to sleep due to inactivity, it often cannot be awakened. The only way to restore normal operation is to hold the on/off button until the computer shuts down. I can then restart and all is normal. I can not confirm that this behavior is related to my SSD boot disk, but it did not happen prior to using the SSD.
I have an early 2008 MacPro, 10 GB RAM, 120 GB SSD, running OS X 10.8.2.

.... and you fail to mention the model SSD and firmware version... or how you installed or cloned the system
most people also move most of their user folder to another hard drive.
sounds like a more normal Mail + OS issue if just that.
hard restarts = directory corruption so don't reboot w/o first either Recovery Mode, then follow up with Safe Boot.
And maybe you have 3rd party hardware or software that is not compatible with 10.8.2 needs to be considered as well.
2008 model 3,1 also are having a lot of issues this year. Including another critical piece, what gpu it has.

Rendering slowed to a grinding halt CS6 on brand new mac pro...

Unbelievably and excruciatingly painful slow rendering in AE CS6 on a brand new Mac Pro.
My Pro:
3.5 Ghz 6-core Intel Xeon E5
32 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144MB
OSX 10.9.2
1) Internal 500GB SSD - (using 90gb for AE media cache)
External Thunderbolt drives:
2) 2 TB WD Black Caviar - (hosting all project assets)
3) 2 TB WD Black Caviar - (rendering destination)
Running After Effects CS6
The footage in my comp is just a bunch of illustrator files, and shape layers. There are 2 videos, but removing them does not improve the rendering. All the illustrator files are RGB. I am using effects on layers, but nothing out of the ordinary, a few displacement maps, some grain (non animated), some distort mesh (pre-rendering the distort mesh helped a little, but pretty sure there is something REALLY wrong here)
When its rendering, and I look at Activity Monitor, 85% of the CPU is still idle! I'm using Rendering Multiple Frames... 6 Cores for AE - 4 for others. 3GB for AE.
Of the 32gb RAM saving 4 for others applications.
For 25 seconds of footage, the task bar says something like 6 hours to render... and then it doesn't even finish. Even pre-rendering the distort mesh in a 4 layer pre-comp, for 25 seconds, took 25 minutes.
Someone please help, I'm not sure whats going on, but something is horribly wrong.

Not new to AE. Was rendering with animation codec, and have also tried using pro res 4444 to see if it will help.
comp size 1920 x 1080 @ 60fps
Turned off RMFS - and while this helps with the RAM preview (also setting the RAM preview to skip 1)
I was able to render using pro res 4444 @ 50% resolution @ 50% frame rate @ draft quality in 11 min (25 seconds) after pre-rendering 2 pre-comps.
Which is much better, but really don't understand why it could be taking so long.
I want to be able to RAM preview @ 60 fps - but every time RMFS is turned on it throws errors like "AE needs 2 or more playback frames" and I've also seen the error about it skipping frames and to allocate more memory to background processes. But no other programs running...
And I made a mistake: 12 cores, 8 for AE and 4 for other apps is what I had RMFS set to.

Brand new Mac Pro slowing down

I have a brand new mac-pro (8 core 2.8ghz,6gb 1x350/2x500gbhd)10.5.5.I have only put about 60gb on start up disk and 200gb on my HD 1.I already get the spinning ball when i open up some app's and to send a email (say 10 words nothing else)takes 10-15 secs to send,my broadband is up to 10mb.This is connected cable no wifi.I also have to quit force programs (they just freeze)and then it doesn;t quit force, can't do nothing.I HAXE ONLY USED THIS 4 TIMES.

The hatter,
Thank you for the history of the posts here.
I might add, Dano, your experience is actually quite unusual. In fact your mileage can be much worse on a PC. Viruses can wipe out ALL your data in an instant on a PC, while not on a Mac. Mac users at worse if there is something unstable usually only lose data if there is some hardware or software issue. So backing up your data is a prerequisite for owning any kind of computer.
Your experience with numerous spinning beachballs usually is indicative of faulty RAM, an overfull hard drive (which you obviously don't have), a directory issue* (which may happen if you don't know how to shut down your machine, or are using the wrong utilities to diagnose your machine), or some other hardware problem that can be sometimes diagnosed via the hardware test discs that came with your machine as indicated here:
http://docs.info.apple.com/article.html?artnum=303081
That lack of an error does not mean your RAM is healthy, it merely means the error is undetectable.
Secondly, if your version of Protools is too old, it will not run on a Mac Pro natively, so you have to make sure you are using the latest Protools. If your plugins are too old the same issue.
Third, if your software won't download fully, it usually is an indication that either your network is not setup properly, or your network preferences in your Mac is not setup properly. Some have found that by increasing the MTU they can make the networking work more smoothly. Some have found that by using an Open DNS they have less issues, as described on http://www.opendns.org/
So before you blame stuff on Apple lets get to the bottom of what's wrong with your machine.
- * Links to my pages may give me compensation.
Message was edited by: a brody

Take 45s to boot a brand new Mac Pro

Hi Mac Pro folks
I just got a brand new Mac Pro running Mountain Lion. It came with a 512MB SSD as the boot disk and a 2TB disk as the second drive. What I got confused is: after powering it on, the Mac Pro takes average 45s to boot to the white screen with an Apple logo.
This is actually the second Mac Pro, the previous one having the same configuration took 30 seconds to boot. As the previous one's second drive got clicking sound from the first day, Apple replaced the whole machine. Now the clicking sound has gone, but the second Mac Pro takes an even longer time to boot from SSD.
Is it normal? Has anyone ever experienced the same thing?
Thanks for any comments.
Regards,
B

It should be Apple genuine SSD, as the 512 MB SSD comes with the new Mac Pro. Please see below its information retreived from System Report. TRIM Support is enabled.
Intel ICH10 AHCI:
Vendor:    Intel
Product:    ICH10 AHCI
Link Speed:    3 Gigabit
Negotiated Link Speed:    3 Gigabit
Description:    AHCI Version 1.20 Supported
APPLE SSD SM512E:
Capacity:    500.28 GB (500,277,790,720 bytes)
Model:    APPLE SSD SM512E
Revision:    CXM07A1Q
Native Command Queuing:    Yes
Queue Depth:    32
Removable Media:    No
Detachable Drive:    No
BSD Name:    disk0
Medium Type:    Solid State
TRIM Support:    Yes
Bay Name:    Bay 1
Partition Map Type:    GPT (GUID Partition Table)
S.M.A.R.T. status:    Verified
Volumes:
disk0s1:
Capacity:    209.7 MB (209,715,200 bytes)
BSD Name:    disk0s1
Content:    EFI
MACPRO_SSD:
Capacity:    499.42 GB (499,418,034,176 bytes)
Available:    175.82 GB (175,817,490,432 bytes)
Writable:    Yes
File System:    Journaled HFS+
BSD Name:    disk0s2
Mount Point:    /
Content:    Apple_HFS
Recovery HD:
Capacity:    650 MB (650,002,432 bytes)
BSD Name:    disk0s3
Content:    Apple_Boot
This is a Mac Pro 5,1 so I would expect it should take less than 10 seconds to boot.
Moreover, the SSD is the only startup device under Startup Disk.
It seems the only PCI card is the ATI Radeon HD 5770 that comes with the system.
ATI Radeon HD 5770:
Name:    ATY,Hoolock
Type:    Display Controller
Driver Installed:    Yes
MSI:    Yes
Bus:    PCI
Slot:    Slot-1
Vendor ID:    0x1002
Device ID:    0x68b8
Subsystem Vendor ID:    0x106b
Subsystem ID:    0x00cf
Revision ID:    0x0000
Link Width:    x16
Link Speed:    5.0 GT/s
The hatter wrote:
Probably trying to use a 512MB boot device?
No it should take 10 seconds. That is what my SSD on Mac Pro 1,1.
PCIe cards can affect booting, especially if you boot from one.
3rd party SSD or not? \
firmware is current?
SSD is set to default startup disk control panel?
You've done ML Recovery and checked the SSD twice: the top of the drive to check partitions, the user volume to check the system directory.
If it is 3rd party what make?
Does it show TRIM is enabled in SATA entry in System Profile?
What else is installed.
Does not sound normal to me to replace anything except the hard drive for clicking, and then to just zero the drive.
I would never pay for disk drive from Apple when there are better prices and as good devices.

I have a brand new Mac Pro Tower that continually kicks me off the internet and sometimes starts up not connecting to the internet?

My brand new Mac Pro Tower that I spent a small fortune on sometimes boots up and does not connect to the internet when every other computer in my office does and other times it just kicks me straight off. My question is, is there a problem with the wi fi on these machines?

Brand new nMP Mac Pro 6,1 Late 2013.... and it is defective - the older silver tower might be easier to find parts but at least it is not 65 lbs and is something that can be taken in - which I think you really need to do.
When you run etrecheck from www.etresoft.com it can show what is installed, drivers and might help point to something on software side.
Grant is the go-to person here I think among others for networking issues.
Airport Express and signal strength, channel it is trying to use, whether the Network control panel settings are "correct" or need to be changed (even the order, what it is trying to look for and use).
If you move it to another spot or put another computer over in that general vicinity...? behaves the same.
I recall reading where the MacBook Pro model in 2012? and switched to a new chipset and some very long (huge) threads in their forum - which means also there was no real solution given.
No, should not be. And other than network tests would be booting into Apple DiagnosticsTest mode - pulls down from Apple servers.
http://support.apple.com/kb/HT5781

Premiere Pro CC crashing on brand new Mac Pro (late 2013)

Such a big disappointment, yesterday our brand new Mac Pro (Late 2013) with OS X version 10.10.2 was installed and Premiere Pro CC is constantly crashing. One of the problems is that when I open a brand new project and before I add any content to a new sequence I just want to position the video track higher so I can see more audio tracks, the program crashed. I did it several times (new projects, new sequences) every time the same crashing program.
Deinstalled Premiere Pro and reinstalled it again, but no luck.
Tomorrow I created a whole new account with administrator rights on the Mac, the issue as described above was gone but at some point in time the program crashed again, and when I reopen the project, with two sequences open (one with footage and one empty) and I want to close the empty one, Premiere is crashing again. So I can't continue my work on this project and need to start over again....
This is the error report that I'm getting....
I hope somebody can help me on this because it's very frustrating...
Thanks in advance

Hi tschreiber10,
Thanks for posting on Adobe forums,
Please follow this document http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html
Regards,
Sandeep

Brand new Mac Pro - Suddenly iOS devices won't charge

So I've been using my brand new Mac Pro 8-core for about a week now and I've already had 1 force reboot (kernel panic, error 14 page fault) and earlier tonight, when I plugged in my iPhone 4S, its screen didn't turn on as usual after being plugged in... The "charging" icon didn't appear in the phone's menu bar, and neither Xcode nor iTunes recognize the phone as being plugged in. I'm running Snow Leopard with all the latest software updates.
I've tried:
plugging it into other USB ports
using a different USB cable
unplugging and plugging in quickly, repeatedly
charging my iPod touch and my wife's old iPhone 3G - they won't charge either
My "old" Mac Pro that this Mac Pro is replacing had a very similar issue... after leaving the computer on for a while and returning, usb devices wouldn't charge, apps would hang, and i'd have to cold reboot. This got progressively worse over time, and eventually "died" when the system crashed w/ a never-ending beachball and wouldn't boot back up. I'm starting to wonder if I should just return it and get an iMac or something since I have a hunch this is hardware related.
Something also weird is that before I plugged my iPhone in, I was using Xcode and had my phone selected as a build target... even though it wasn't plugged it in. (Normally if it's not plugged in, the name will not appear in the list.) Nothing happened when I tried running my app obviously so I stopped the build, then plugged my phone in. That's when I noticed it wouldn't charge.
THEN it gets even worse... while I was typing this, when trying different USB ports, in the process I unplugged my keyboard. After plugging my keyboard back in, it wouldn't work. Cold reboot.
I'm really hesitant to lug this brand new Mac Pro back to the Apple store just to hear them say "The diagnostic test looks ok to me!" and have the issue crop up again a couple weeks later.
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Thanks!

Intel-based Macs: Resetting the System Management Controller (SMC)

After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1

I have this on both machines running 10.10.1 OS X and AE 2014. I see on line that others are having this issue. I think it needs a Patch ASAP.

Hello. Basically I can create a new comp that is set to 1920 x 1080, @ 30 frames per second for 1 minute TRT. I create a new solid layer, say red. I hit space bar or play on the screen, and it does not play in real time. ITs on my Imac as well. same OS and Same Version software.
After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1
created by Dave LaRonde in After Effects - View the full discussion
Well, before you hit the panic button, why don't you tell us precisely what you're doing when AE plays at 17fps -- the keys you hit, the buttons you click to begin play.
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Geoffrey M. Wetzel
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Extremely Loud Fan Noise Brand new mac pro 12 core 2.93

The fans of my brand new mac pro start making a sound like a wind tunnel several times a day, and won't stop till I shut off the mac.
Fan stats are like this when it makes that sound:
PCI 799rpm
BOOSTA 5048rpm
BOOSTB 5188rpm
Exhaust 2709rpm
Power sup.. 599rpm
INTAKE 2697rpm
Anybody any idea what could be wrong?

Hi, I had the same problems. I had to have replaced the fan that was broken.

BRAND NEW Mac Pro won't boot from Leopard DVD, kernel panics!

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At this point, I pop in a freshly-purchased retail copy of the Leopard DVD and restart. When I try to boot from the DVD and install Leopard to one of the new Seagate drives, I get kernel panics - need to restart the machine. Also tried booting from the Mac OS X Server DVD and this too only caused kernel panics. The DVD's read perfectly from within Mac OS X Server and boot from hard disks is flawless.
I spent an hour on the phone with a level 2 tech at Apple - Tried swapping out the RAM and moving around the DIMMS to no avail. I am at a loss to what this could be. Seems to be a hardware issue and the tech thought it was likely a problem with one of the memory risers but couldn't send replacements. Anyone else with a similar issue?
This is my first Mac and it looks like this Mac Pro is going back for an exchange and I'll have to wait yet another 10-12 days for a replacement to arrive. Bummer.
Am I missing something simple here? Does this seem to be a hardware issue?
If anyone has any ideas before I ship this one back, please write!!!

New Mac Pros will not install the Leopard retail disc. They will only install the Leopard disc which shipped with them labeled Mac Pro. That has always been true. Macs can only boot the system that ships on DVD in the box that came with them, and newer retail releases. They can never boot from an older retail release than what shipped in the box.

A brand new Mac Pro doesn't wake up from sleep

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