A broken down Bt vision Box

Disheartened at the ever so convinient 5 hours slots engineer come in, and unwilling to take time off a new job, I asked Bt to send me a new box - here is the chase email - lets see hiow this goes.....
100816-010428
I do not understand why it is taking so long to reply to my email from Monday the 16th August
The box is not working - it will not turn on. We have had no power cuts and there is nothing wrong with the plug so the fault lies in either the box or power cable
I am now suffering loss of service and loss of Sky sports for another weekend. As I have already explained I have no intention of taking half a day off work to wait for an engineer to tell me something I know already
I cannot understand the company's intransigence over this - the cost of replacing the box is less than the man hours would cost to send the engineer
If you want the faulty box back I'll send it via Royal Mail
Pls respond
Regards

What your best doing is to send the mods a email, also Please include your BT Account number, telephone number and a link to your tread.
[email protected]

Similar Messages

BT vision box

Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
sorry for the rant. Just want to make sure its essential for the engineer to come out.
Thanks.
Aimee

I had a faulty box with the same HDMI problem when I joined.
I think the engineer just makes sure it is the box at fault before he gives you a new one.
Just think of him as a nosey postman

BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
Yesterday was case in point when I could watch Doc Martin in perfect quality, and downstairs could see literally nothing. Progarm unavailiable. Channel 4 was the same, though it was at least a static broken image on the BT Vision Box, and not just a black screen.
We had a digital ariel installed about 6 years ago (at some cost) which both our televisions run off (theirs through the Vision Box, as their tv does not have built-in digital tuner). The cableing is up to date aswell, and we have some kind of booster attachment aswell (though the guy who installed the ariel insisted it wasn't a booster, but we need it plugged in to get a signal).
So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision+box update

I have a spare bt vision+ box that is used for freeview only. It recently showed that it needed an update but failed to download the update tool as it was not connected to broadband and turned itself off after numerous attempts to download the update tool. I connected it to broadband and it successfully downloaded the update tool and advised box is being updated and will restart when the new software has been installed but the box remains in standby with the blue light on and the remote not functioning. Any advice would be appreciated.

Hi franny,
Just curious. How Long did you leave the STB in that state ?
From my experience, after an update, it does a hard disk check, which sometimes can last for about 20-30 minutes.
Is this issue seen even after you reboot the STB manually ?
If that doesn't work even after waiting for so long, I suggest you factory reset your STB by re-powering it, and holding the Left + Down buttons on the front panel, until you see the update screen again.

New bt vision box cuts off and re boots at least 6...

Any help would be great othis is matter , as title says my new bt vision black box keeps cutting off wether I'm on free view on demand or recordings its just cuts off and reboots up to 10 times in a 24 hour period it's driving me to the point of throwing it away !! I'm on infitity fttc and have steady 39 down 8 up connection speed , no other issued any ideas? Thanks

Do you have a black BT Vision box or the new BT YouView box with the big Orange and blue circle at the front?

Signal strength finder via black bt vision box

I have recently changed from sky (could be a big mistake) and have had constant troubles ever since.
The latest is I am getting pixelation on all tv channels.
Looking at the online "help" I have checked the aerial connections (all good), Aerial (brand new £50) and pointed in the correct direction. The next item was to use the handy signal strength checker as per BT's instructions.
However these do not appear to match what appears on screen.
You can check your Freeview signal using your Vision+ box, but please be aware that checking your signal will interrupt any recordings that are in progress. You only need to check the signal of one channel in a multiplex to know what signal you'll be getting for the whole multiplex.
How to check your signal:
Press the BT Vision button on your remote control.
DID THIS
Scroll across to Settings.
SCROLL ACROSS GOES TO TV SO I SCROLLED DOWN.
NO "SETTINGS" PAGE SO WENT TO "HELP & SETTINGS"
Select TV Settings.
DID THIS
Select the DTT Signal Strength page.
NO "DTT SIGNAL STRENGTH" PAGE THE ONLY OPTIONS ARE 1/sCAN FOR CHANNELS, 2/ CHANNEL MANAGEMENT, 3/ TV SHAPE.
The minimum signal strength and quality you need for a good picture is:
Signal Strength - 55%
Signal Quality -70%
Am I going mad ?
Can anyone help please?
Solved!
Go to Solution.

There is good news and bad news. The good news is that you are not going mad. The bad news is that you have a new version of the software which unfortunately doesn't include a signal strength tool.
Does your TV have a Freeview tuner? If so, try using signal strength on that.
Your signal could be too weak or too strong. If it's too weak you may be able to use a booster. If it's too strong you can use an attenuator.

New Look BT Vision box - issues or no issues

(CL's/Mods/Admin - Please keep this thread separate)
If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
To find the information needed -
Click the BT Vision button on your remote
Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
for example, LesC's and mine are currently:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.4.0 | Pace_DiT7831_05_2B
Firepool's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_Dit7431_05_2
borris12's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.5.0 | Pace_DiT7832_05_2B
StuartRogerson's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05
DonDino's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
PottyPerson's:
Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
AQ's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
BootLoader 2.3.0 | Pace_DiT7831_05_2
PaulC's:
Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_2
Timrowlands:
Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_1
RobbieF's:
Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
Application Version Number: 2.37.27 1211301730
Bootloader 2.5.0 | Pace_DiT7431_05_3
So far:
Pace_DiT7431_05_1
PP (no issues)
Tim (issues see his post below)
Pace_DiT7431_05_2
firepool (no issues)
DonDino (random reboot every 2 weeks(ish))
PaulC (no issues)
Pace_DiT7431_05_3
Robbie (no issues)
Pace_DiT7831_05
Stu (no issues)
Pace_DiT7831_05_2
AQ (no issues)
Pace_DiT7831_05_2B
DS (random reboots and remote issue)
LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
Pace_DiT7832_05_2B
borris12 (unknown issues)
-+-No longer a forum member-+-

Hi everyone, I have been following this forum for a long time now but not posted previously.
2.5.0 Pace_DiT7431_05_1
Random reboots about twice a week.
Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
Samsung TV will now not recognise the HDMI output without toggling through the AV inputs. Prior to the last couple of software updates you could get round this by switching the vision box on prior to the TV. On the classic software it didn't matter what was switched on first, I could immediately view vision through HDMI. (I'd be interested if anyone else is experiencing this or whether it is just a shortcoming with my TV)

Noise from BT Vision box

I have noticed lately that a low noise is coming from my vision box (sounds like it is recording) even though I am not using it and it is on standby. Also I can feel some low heat on top of the set all of the time.
Is this normal? (I have onlly noticed this since the BT Vision upgrade). BT were not very helpful.
I would appreciate any comments.
Solved!
Go to Solution.

This problem has definately not been solved!
I have also noticed that my BT Vision box has not actually powered down in standby since the BT 'upgrade'. It continues to whirr and buzz adding a nuisance noise which I find very disturbing, and it uses just as much electricity as when it's fully on (checked with a electricity monitor). I have to keep switching the whole box off, which means that it renders the recording facility useless, and takes time to reload when switched on again.
After several conversations with BT customer help, it turns out that they are mostly clueless as to why it can no longer power down. We've reset, rebootted and all the rest - no change. Finally I get through to a techie who is able to tell me that the 'up'-graded software in the box will now keep it working continually in the background, even though it's on 'standby' so as to catch all the wunderbar updates that BT is sending it, and so it will never miss any of these golden streams of new data.
Ok, fine, I said, then bye bye BT! Why would I want to pay for a service that only offers me inconvience, wastes my energy, adds to noise pollution. Added to which, the new EPG display is frankly rubbish and illegible.
Can anyone recommed a good stand-alone pvr? :-)

Certain ondemand channels via Vision box using up ...

His anyone else experienced this possible flaw with the ondemand service on the BT Vision system.
I have found that programs watched via iplayer and any channel4 related content seem to deduct usage from my monthly broadband allowance.
I have only really noticed it this month as I haven't bothered with the iplayer until his month as it's not very good on the Vision box and I've not watched that much from the rewind service or 4ondemand until now. The 8 episodes of Fresh Meat seem to have affected the usage. This weekend I watched several and my normal daily usage jumped by at least 0.5G for a single day which is alarming.
At the moment my usage appears to be around 2.5G more than normal after watching 12 programs on the above mentioned channels.
Could someone from the Vision Team look into this as BT's normal customer services don't understand and are not very helpful.

I carried out an experiment to see what was happening and for January as my usage was over 13G. During February I didn't watch anything on Iplayer or via 4ondemand (via vision box) and guess what my usage was back down to the normal 7G. Again this month very limited watching of anything on Iplayer and usage around 6G.
Another thing which was noticed was that when running a BT speedtest back in January the additional QOS test was not available and therefore it appears again that my Vision service was not correctly set-up. Since then I contacted the support team and now the QOS test is back and my broadband usage is back to normal.
Therefore it does appear that something had gone astray with the way usage allowance was being recorded. However BT say this isn't possible.

Tv losing channels when vision box turned on

When vision box is turned on I lose channels - film4 and radio channels and screen pixelates on others. Not actually watching channels through box, just on tv. Screen says no signal. As soon as box turned off signal returns. When scanning for channels vision box cannot find these channels. Any help gratefully received.

This is nearly always HDMI interference. I get this on 666MHz which for me is Pick TV and a few others.
Basically the HDMI interface generates Radio Freqency interference - it is a by-product of the high bandwidth required to send the full HD signal from the box to whatever. This RFI then leaks out of the cable (even the expensive 'shielded' ones) and will often cause 'damage' to the signal being received down your el-cheapo TV aerial cable into the TV tuner. It will peak at certain frequencies and this is why not every channel is affected.
I have found the only way to (partially) cure the issue with my setup is to install clip-on ferrite cores (the bug ones) onto every HDMI cable and wind the cable at least once through the centre of the ferrite. I say only partially cure as if the signal level of the MUX on 666MHz drops OR there is other noise, then the HDMI interference will knock out that MUX.
Another fix is to ensure that your HDMI cables are kept as far away from your TV aerial connection(s) and any amplifiers as is possible, even if it means using a longer cable with a less direct route from box to TV. Don't bunch or wrap all the cables together, and don't be fooled into paying a kings ransom for HDMI cables. Many have found the cheaper cables generate less RFI for some reason.

USING LONG ETHERNET CABLE FROM HUB TO VISION BOX

Hi, just ordered bt vision and wondered if anyone could tell me if it is ok to connect the hub to the vision box with a long Ethernet cable, 20m long. From the video clips on setting the system up they say if over 2 meters you must use power adaptors which uses your houses electrical ring main to send the signals. Do you lose picture signal or does it slow down connection to bt. Or do they give the power adaptors to make it easier for people so they don't have to run long Ethernet cables.
Many thanks
Solved!
Go to Solution.

Hi and welcome to the forum.
I also have an ethernet cable around 20m long and works ok, I think BT say the 2m rule so customers do not have long lengths of cable around their house, good old elf'nsafety.
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Issues with vision box and not being able to get "...

Hi all, i've upgraded my package to essentials extra, and that gone through ok, but my Vision + box is still using WinCE firmware and not the firmware required to watch fox ect, when ever I try doing a master reset (OK + Down) it forrages off for new firmware, dose what it needs to do, then reboots, just to give me WinCE still... i've been through the mill contacting customer services from order management - extra channels team - tech services and they are all passing the buck... end result 3 days of trying to get this resolved, I am still none the wiser!? arghh!
it's a Pace DIT7431/05_3 showing as having
TV client v: 2.1.2295.2110 (release)
Platform OS/Version WinCE/5.0.1400
Bootstrap: 2.8025
STB/CPU PACE Pace_DiT7431_05_3 / 405
if anyone can shine a light i'd really appreciate it
Solved!
Go to Solution.

Probably a note to the Mods...
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Please let other members know by clicking on ’Mark as Accepted Solution’
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Is it possible to connect Vision box to HH via Pow...

I recently renewed my contract to get the extra channels. I previously connected with the Powerline adapters, and was not told I would need to connect directly to the HomeHub (the BTV box being in the living room and HH down the other end of the hall). I really don't want a super long ethernet cable running across my living room and down the hall, so are there any other options? I've tried using a wireless access point at the Vision+ box, and connecting wirelessly. This works fine with ordinary on demand content (a bit better than the original Powerlines actually), but not with the extra channels. I could try buying faster Powerline adapters, but the Vision box seems to 'know' that it is connected via Powerlines and tells you it's a problem.
So, does anyone know whether it's possible to fool the HH or Vision box into thinking they're directly connected when they're actually connecting via another means? Or is there some technical reason why they can only be connected by Ethernet?
Many thanks,
Ed.
Solved!
Go to Solution.

There are quite a few posts on the forums about this. BT's stance is that you need to use an Ethernet cable but it would seem many have been able to use PLA 's. So all you can do is try, however BT are unlikely to give you support if you get problems with the connection. There are so any variables involved in using PLA's such as distance, wifi interference and your mains wiring condition that there is no guarantee it will work. Good luck.

Single object imported from Illustrator broken down into Graphic Frames

Whenever I try to copy and paste a gradient layer from frmo Illustrator, it appears correct- but is broken down into 4 uneven 'graphic fames' - when I resize, it gets allmessed up..

Bob, pulling in the gradient from Illy isn't working for me. I'm using ID 5.5 for Windows. I'm trying to paste in a button and it comes in as pieces and I cannot resize it properly (the gradient goes whacko). I tried just doing a simple box with a gradient so I could recreate the button, but the swatch does not appear in the panel. I tried changing the preferences and that just made it come in as a bitmap instead of a vector. What am I doing wrong?

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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A broken down Bt vision Box

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