A Broken ipod shows up in my screen

Okay so my ipod is messed up.Some times when i plug it in it shows a broken ipod and under it it says" www.apple.com/support" but it dosent tell me what part of apple support to go to.sometimes it does charge and when im hearing music it frezes other times it says that itunes cant recognize the ipod at the moment.what do i do? help!

Oh yes, I've also tried Apple's "iPod recognized by Windows but not iTunes" page. I have reinstalled iTunes, reset my iPod, and even reset the iPod Service.

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    Try:                                               
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    - Also try DFU mode after try recovery mode
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    Try:                           
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    - Also try DFU mode after try recovery mode
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

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