A Bug(?) discovered in AMI BIOS 3.A0

Question

Hi everyone, this is my first post here although I've been browsing throught his forum for long...
I have an MSI 865PE Neo2-P PLS MS-6728 Motherboard, and have just flashed it with the new 3.A0 BIOS after the ridiculously unrealistic temperatures with 3.90,... But I've discovered a problem with it (or maybe my computer in this case), please help...
-> The problem is with the BIOS suspend/resume capabilities, I currently have the "StandBy" setting at S3/STR in the BIOS, so when I choose to suspend from Windows, the computer almost completely powers down.... That's great, and used to work with 3.90 and 3.80, but today I discovered this bug by accident...
---> I clicked Start > Turn off the computer > Suspend and watched Windows XP Pro's blue "Preparing to stand by...." screen, then the system suspended...
----------- Then a blackout occured while the system was suspended
------> Then when I press the power button the ATX chassis (after power was back on), the Green Power LED comes on, and all the fans spin up and I can see the D-LED bracket going through the first two phases:  "Early Chipset Initialization" and "Init Onboard Memory Size" (as documented by the 865PE manual)...
--> It does that in 2 seconds, then everything turns off (the fans stop, power LED goes off, CPU off...etc.), then it tries to turn on back again.... and so on, constantly looping the first 2 phases....so once I suspend the PC it cannot get back to normal mode....
--------> Through trial and error and eliminating any of my components to be the issue, I temporarily got it to boot by removing one RAM module and pressing Reset on the case, twice, then turning it off again, and re-inserting the RAM module, then power back on....
---> After that, I was able to reproduce the problem several times, with the same solution....(even tried to reset BIOS but same results)
------------> This has never happened before and I do not have any hardware issues, Did a MEMTEST86 for more than 12 hours with both modules and all tests pass (even the extended ones), also checked PSU: running fine...
--> I think this is a bug, please experiment with the BIOS and try to confirm if it exists....
---> Running Windows XP Pro updated with SP2...
---> 2x256MB PC3200 DDR-SDRAM Dual-Channel Mode (Slots 1 and 3)
---> 2.60C GHz Intel Pentium 4 CPU (Northwood core) 800 MHz FSB
---> MSI nVidia GeForce FX5200U 128MB AGP 8x (v3.0) Graphics Card....
---> 1x80GB 7200 RPM Western Digital Caviar ATA100 Hard disk drive....
---> ASUS CD-500S CD-ROM drive...

Answer 1

Please Help !!!
My problem has just got worse !!!
--> The day before yesterday (when I posted on the forum), I shut down the computer normally, and went to sleep....
----> Next morning, I wanted to boot the computer to check if the problem is still there, and to my surprise and extreme frustration, the board will ABSOLUTELY NOT BOOT no matter what I do !! I'm posting now from a CyberCafe since I can't get my PC started at all!!
-----> Details:
---> First when I turn on the PC for first time... The power and HDD LEDS come on and the fans just start to spin, then everything goes off.. (similar to before) but without looping.. Once it's off it won't turn on again (ie: won't respond to power button), to get it to turn on, I have to disconnect the mains and reconnect it, just to see it do that again after I press ON...
--> Checked D-LED, gives code for "Early Chipset initialization" before it turns off...
-----> Removed one RAM module (same trick before) and tried to boot ...
  > It's behaviour changed: When I press On, the power LED doesn't come on, but the HDD LED comes on (but without the HDD spinning up) and all the fans spin up and then it stays like that.... It does however respond to force OFF "Press OFF for 10 seconds", but once it's off it won't turn on again (as before)....
   > Checked D-LED... Gives 4 Red lights (System power on) and points to the CPU as the culprit, so I tried to reset the BIOS (clear CMOS jumper) and same problem...
    > So I started checking the CPU, I removed it and connected it again to no avail...., started checking the ATX12V connector...
      > Got some interesting results, when I first removed the ATX12V connector and tried to boot, it did behaviour number one (starts and then immediately turns off), but I booted it again anyway and got behaviour number two (HDD LED and all fans spinning and nothing)... Hmm that's strange....
       > Reconnected the ATX12V connector and tried to boot, same results...
Conclusion: The mainboard behaves the same way, whether the CPU is installed or not!!! That means either the PSU is gone, mainboard is gone or the CPU got fried, although I can't imagine how that could have happened as all the Voltage readings were within normal limits and temperatures were within my normal (43-57) temps.......
---> I have currently disconnected the PSU and will take it to a service shop to have it checked out, also thinking of disconnecting mainboard and taking it to place of purchase and see if it needs to be repaired and/or replaced......(I have absolutely NO idea how it got damaged in the first place !)
Another question:
  > How do I contact MSI's tech support (by email), I tried using their quirky method (via MSI LiveUpdate WebPage) but I don't think it got sent, since when you click "Send" it tries to send via "Outlook" and I don't have that configured or even use it (I use Yahoo! Mail).... can someone provide a direct mail address since I can't seem to find it on their website....
-----> Although I will go offline now in like 30 minutes, I will check the forums again tomorrow before I take any action...
---> Any feedback will be seriously appreciated...