"A connection could not be established at this time." Book Ordering Issue

Since upgrading to Snow Leopard I have not been able to Buy a Book via Aperture. Whenever I click on the Buy Book Button I get the following error message:
"A connection could not be established at this time. Please ensure your network connection is active and try again." The network connection is fine etc etc.
I tried creating a new user account but this did not solve the problem. I have opened iphoto and the same problem exists there. Apple help desk want to charge me £180 to fix a problem which will allow me to spend more money ordering books with them. Any ideas how I can fix this?

Apparently there's some extensive maintenance taking place which affects the ordering segment - I'm running into the same issue. I'm guessing it might be back up later this evening. Will try then.

Similar Messages

HT3805 buy book feature not working "a connection could not be established at this time etc...." How do I fix this? I am running Mountain Lion with Aperture 3.3.2

I have the same problem as many of you on this forum,
Aperture will not allow me to buy a book. It says a connection could not be established at this time.
I have a 2011 17in MBP, running Mountain Lion, Apertaure 3.3.2 purcahsed from the App Store, a 100Mb network connection, based in Staffordshire UK. It acts the same over wifi or ethernet, e.g a connection could not be established at this time. It makes no difference if I am signed into the App store or not.
I have spent 5 days preparing my Wedding album images for a 30 page book with lots of adjustments, therefore, I am desperate to fix this and as I paid £55 for the software I want it to work.
Can anyone help?
Regards
Tim

I still don't know what happened to my test Aperture Library after the update to 3.4...Not only were my previews lost, but so were the original images! Needless to say, I haven't bothered to update the main library on the Mac Pro because I don't want to deal with this level of uncertainty (even with backups in place).

A connection could not be established at this time

I've been trying for the last three days to order some prints --- (which I've done MANY times in the past).
Aperture appears to be uploading everything but ultimately stops and tells me "A connection could not be established at this time"
I'm fully connected (proof, you're reading this message!) and so I have no idea what's wrong.
Can't find anyone at Apple to call for help.
Any ideas?

I just had this same problem. I have spent the last 7 days working on my print order. I am running Aperture 3.3.1. There are a lot of people out there that have had this same issue. This is what I was able to determine while on the phone with Apple Print Service Support.
(1) Check the number of images you have selected for your order. I had an order with 152 images (almost 300 prints) and it failed to order. I had broken that order into another order with 101 images and it was successful. I had another order with only 74 images and it was successfull. In both success cases I had more than 152 prints made. The first was 154 and the second 165 prints. So it is not the number of prints, but the number of images.
(2) Wifi. I was informed that some people have problems with WIFI connections. I was on a hard line, or ethernet connection. So this was not my issue. I thought I would mention it because it was discussed.
(3) Close all other applications. This might help to free up resources on the computer and make the process go a little smoother.
(4) Check the Activity window. Go to Window>>Show Activity. This will open the Activity windows. If your order is not displayed in there with a status of Uploading, then the order never left the computer. This was the real issue I was having. I got this error after the order preperation was completed. I was never able to press the done button because of the error. The error also caused the upload to cancel. It is very frustrating because there were no places in Aperture to determine more regarding the error, or the status of the last order submission. Would be nice if the Activity windows showed that order as failed.
(5) Size and mixed orders. I noticed (in my second 74 image order) that with mixed order sizes it takes a lot longer to process. I had several 8x10 and 5x7 prints. As well as 4x6 and wallet images. This complex order of print sizes caused the smaller image count order to take a lot longer to go from start to finish. It would appear the 8x10s may have contributed to that because of their size.
(6) Hate to bring this up. It is not really related to the problem, but make sure you crop your images to the correct aspect ratio before ordering. I did not have this problem, but have made that mistake in the past. You cannot select an image that is formated for 4x6, print it as a 5x7 and expect it to come out normal and perfect. Crop them first. This creates another problem. The order application, tool, window (what ever it is called) does not provide indications of what the image is being displayed. Another words I have the same image as a 4x6 and 8x10. I rename the image to duplicates to have the aspect ratio in the name. However, in the order tool there is no way to view the file name. You can have two images that look very similar (5x7 and 8x10 for example) and not be able to determine which is the correct aspect ratio for the print selection. To work around this problem I had to print a contact sheet of those images as a pdf and then have it open while I entered my order. When I ran into this situation I would compare the order window image to the contact sheet and figure out a good guess for the image. At least it is better than not being able to see anything.
Hope all this helps. Hopefully something will help you get your order done. I think that both (1) and (6) are software defects in Aperture. I think that Apple should fix those issues. That does not mean that they will be investigated, but I believe this problem you are experiencing, and I did too, is a software defect.
Best Regards,
Chris

I cannot BUY any iPhoto products. Every time I try to submit something, I get an error message - A coonection could not be established at this time - I have been trying to buy a photo book for 2 days now with no success. I am using iPhoto 09

I cannot Buy any products from my iPhoto 09. Every time I try to submit something, I get an error message - A connection could not be established at this time. There is nothing wrong at all with our internet connection, and I have been through all the suggestions on the Apple help page, and spent 2 hours on the phone this morning getting passed round various call centres. They claimed they had not heard of this problem before. I successfully purchased a calendar in Dec with no problems at all - so I just don't understand!

Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
then boot into safe mode and try again
LN

HT1386 I keep geeting a 'connection could not be established to this iPhone' message when trying to sync.

I keep getting a 'connection could not be established with this iPhone' message when I try to sync, even thos I can see my iPhone 5 in iTunes & have tested the link by manually transferring songs from iTunes to the iPhone. Can anyone help?

I am also getting this error with two iPad 2s and an iPhone 5. All are on iOS 6.0.1 and this is with iTunes 11 on a Windows 7 PC. I also have an iPhone 4 that does not seem to have an issue that I can tell. When I plug in the iPhone 5 and one of the iPads, it will start to to sync and right at the end I get that message. It will, however, still continue to sync the device after the error message pops up. With the one iPad, which is rarely connected to computer, it will find the iPad via wifi when iTunes is opened, but I will get that message when it is performing its initial sync.
While I kept having sync issues when using iTunes 10.7, this is a new issue for me. I was also getting a lot of warnings that the iPhone or iPad could not be synced because the connection was lost even though the iPad and iPhone were connected via USB cable. In those cases, the sync would just abort. I have not gotten that error though in two days. At the time to resolve that issue, I needed to disconnect the USB cable, reset the iPhone/iPad, and then reconnect the USB cable.
I really wish Apple would figure out these sync issues.
- Merg

Trying to update keep getting a message "the ipod software update server could not be contacted Network connection could not be established" using mac OSX. done this with 2 ipod touches??

trying to update 2 ipods but when I go through the process it says "The ipod software update server could not be contacted" "Network connection could not be established". One of the ipods is locked and I don't remember password.

Here's what you can do in case of the forgotten password:
Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Check this post for the network problem:
https://discussions.apple.com/message/17855328?ac_cid=142432#17855328

I have been trying to update to iOS 5 and every time I hit update it says, " There was a problem downloading the software for the iPhone. The network connection could not be established." What do I need to do to update to solve this problem?

I have been trying to update my iPhone 4 with iOS 5 for about 30 minutes and I keep getting the same thing. It says,"There was a problem downloading the software for the iPhone. The network connection could not be established." What do I need to do to solve this problem?

iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

HELP! I keep getting this message "network connection could not be established."

I just updated my iPhone 3GS but when I try it with my iPad 2, I keep getting this message, "There was a problem downloading the software for the "iPad". The network connection could not be established. Can anyone please tell me what to do? Thanks.

Cheryl and Hmariepugh-
The problem may be at Apple's end due to the large number of people trying to update at the same time. I suggest you keep trying. Perhaps it will be easier during early morning hours U.S. time, before 10 AM GMT.
Fred

A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline

When I select “Update existing software in QuickTime Pro I get an error message saying “A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline”
This has persisted for several weeks. Any help will be welcomed as I do not know how to contact QuickTime support via Apple.
I am using Windows 7 64 bit.
Many thanks

I was able to download and install the latest version of iTunes (10.6.3.25) without a hitch. After the reboot I tried again to update my exisitng Quicktime Pro software as described in my original posting and got exactly the same error message.
If it happens that there is no software to download because I am already running the latest version, surely a message to that effect would appear and not the one saying “A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline”
Still seeking advice if possible
Cheers

TS2830 Sync for IPod Touch quit working and I get error messages "a session could not be started" and "a connection could not be established" although the IPod appears in ITunes.

This is a new problem for an IPod Touch I have had for a year. The IPod is hooked up by cable and appears in ITunes. I can examine all the content on the IPOD and I can click "sync". It goes through to Step 7 and then the error messages occur. First "a session could not be started with the IPod" and when that dialogue box is closed, the message "a connection could not be established to the IPod."

Maybe:
Sync Session Failed to Start iTouch iOS5: Apple Support Communities
iphone could not be synced sync session failed to start...: Apple Support Communities

I keep getting the follow error messages when I try to sign into iTunes store or redeem a song code: We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again

I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."

Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Cant purchase or connect to the store ,network connection could not be established .unknown error 50

i went to the itunes store to download a tv show and music and when i tried it said we could not complete your request the network connection could not be established. please try again later.then it says unknown error occured-50

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I can't access iTunes Store? network connection could not be established.

I recently updated itunes to the latest, but now I can't get the itunes store to work, it just comes up with the message "we could not complete you itunes store request. the network connection could not be established... there was an error in the itunes store. please try again later"

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Network connection could not be established

I have been trying to update my iPhone 4 and iPod touch 4 to version 5.1 but I keep receiving the error that network connection could not be established. I have tried running diagnosis and taking down my firewall. I also used all the step by step procedures on the web site. Nothing will work. Does anyone know what I'm doing wrong? I have ISO 5 on the iPhone but the iPod is 4.3.3.

Try reset your winsock.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes store error - network connection could not be established

I can browse anywhere on the store but when I click to buy music
I get an error saying "network connection could not be established. There was an error in the iTunes store. Please try again later"
iTunes 11.0.2 (26)
OSX 10.6.8
Any ideas on how to solve this issue?

I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless.

"A connection could not be established at this time." Book Ordering Issue

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