A Downloaded TV episode (iTunes 11.3.1) won't play on OSX 10.9.4. I just get a black screen.

Deleted and redownloaded the episode.
De-authorize and then re-authorized computer for iTunes.
I'm getting what looks like the QuickTime interface. The counter runs but there is no sound, no picture.
Thanks!

Hello LBV123,
The next step would be to report the issue to the folks in the iTunes Store, as detailed in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

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