A dummy question - download support package

Hi:
I am downloading a support package for a sandbox system, and I need to download a support package.
After I add it to my download basket, it says pending approval.
I read the help it seems need to approve it via solution manager optimizer.
I talked with my basis and he seems has no knowledge about it. I have no access to my solution manger system, so could anyone let me know what is the step to approve the download? Is it difficult? I will then let my basis approve it.
Thanks.
Eric

Hi ERIC,
Configure your satellite system in maintenance optimizer (in solman) .
Maintain RFC connection (sm59)
maintain your sap oss user name and password in RFC DESTINATIIN (SAP-OSS)
then run tc.ode solution_manager
choose ur system
create New Maintenance Transaction
enter your server details
after finish this steps you can fine the ID in the screen MAINTENANCE TRANSACTION.
click that ID
now click "confirm file is download busket".
Hope this will help you.
Bhuban

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