A experience on help chat- Bt email address not as...
This all started when I tried to access BT Wifi, and found my bt email address was not accepted.
I then chose to use chat as I have a problem with my hearing.
then following is my experience:
it seems the email has not been assigned yet to my Broadband line.
It has to be dealt by the Order's Team
Then followed a conversation with a pleasant lady who tried to get my email address assigned to my broadband!
After about 5minutes she told me that it could not be done today as it is Sunday and they are closed.
then she told me that she would ring me tomorrow Monday between 9.30 and 10.30am when the department would be open, and then she could getmy email address assigned to my broadband!
This experience took a total of 45 minutes so far.
is it normal not to assign email address to broadband, or is it a slip-up in order processing?
Will await the promised phone call of tomorrow.
DavidM
7 days have past, where are we?
1, My HH5 is now pushing out BT-Fon which it didn't before =Good
2, I can't use bt-fon though, Nexus 7 reports, "sorry there has been a problem logging you in,etc"
3, With Nexus 7, If i force a connection to BTWiFi-with-FON, which can be achieved , get "Network communication issues" when trying to access the internet. When using the wifi app I am faced with "Please use 3G to proceed with Opt-in" How? this is wifi only tablet.
3a, With iPad air, forgetting the secure connection to hh5 it automatically logs onto BTWiFi-with-FON, and can use internet, However using the BT-WiFi app says, Setup "Sorry, there has been aproblem logging you in, we will try again next time," as androids will not accept email address etc
3b, With Sony phone, connects to BTWiFi-with-FON, and automatically goes btwifi.purchases page, asks me login, after entering details correctly i am confronted by "Email address error.Please use another email address and try again" as I thought bt were always requiring the primary email address for logging on, is this correct?
4, I rang the exeter No. i had been given, spoke in length to a helpful man, who said that he had been looking into the matter, and informed me that bt had issues with the wifi apps especially for android, and are working to resolve, Ok end of conversation. but he did tell he would let me know outcome! and asked me to use the setting in the app to forward info to the development team, when i said but i cant, because the app wont allow me to pass through the first screen, !!!
5, Now its Monday, now I am thinking it must be my email address!
5a, My-bt, accepts email address and password,
Bt-Fon rejects it, (my assumption is that they should be the same?)as i only have one
At Bt-fon it offers forgotten password / username, so we use this. forwards me to BT Yahoo rest your password.
Enter my password with @btinternet.com selected, press next,
Please enter valid email address.Please double check it and make sure there are no spaces or unusual characters.
Stumped again!!!!
So when we started this, via chat, and i was informed that my
email address has not been assigned to my Broadband line
It would still appear to be true. or am i wrong, and where can i go to sort it.
thanks for reading.
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