A few days ago I bought my first IMAC. I needed to download Mountain Lion, and I would get it for free as it's a new IMAC. Apple sent me a 'content code' - several times - because every time I enter it, it says the code is wrong.

Sorry to ask, but is it case sensitive?
Otherwise best to contact support and register a ticket: http://www.apple.com/support/contact/

Similar Messages

A few days ago i bought the macbook pro in a Providence. In late Summer i will come back to my Country - Ukraine. I would like to know about a tax for my laptop. Can i return tax? Through the TAX FREE or return in airport? What should i do?

A few days ago i bought the macbook pro in a Providence. In late Summer i will come back to my Country - Ukraine. I would like to know about a tax for my
laptop. Can i return tax? Through the TAX FREE or return in airport? What should i do?

You need to talk with the tax authorities in the countries to which you traveled and that of your home country. We are all end-users liek you and not Apple agents.

HT1937 Hi few days ago I bought a second hand iphone 5 white 64 gb, and when I try to activate it I see the following message: "This iPhone can not be activated for service.please contact your carrier or AppleCare"

Hi few days ago I bought a second hand iphone 5 white 64 gb, and when I try to activate it I see the following message: "This iPhone can not be activated for service.please contact your carrier or AppleCare"

So then do what it says...contact Apple or your wireless carrier.
However your phone is probably locked to another carrier and cannot be used on yours.

I just downloaded Mountain lion and I kind a wanted to listen to music on my computer screen then to my headphones and I also want to use the dictation Mic output so was wondering if it's at all possible to do those both of the same time, also using the s

I just have just downloaded Mountain lion and I wanted to listen to music on my computer screen with my HDMI cable plug into my back of my screen and I wanted to talk to dictation on my regular standard iPhone headphone and I was wondering if it's all possible change your settings Mac Mini to set it so you can listen to those both like your headphones and use the mic in your headphones and there's no settings that would change in the Mac Mini so do there is a flaw in this system or I am just really really really really dumb.

You computer is probably perfectly repairable, but if you want a new one anyway, it is perfectly possible to transfer the data from the faulty one.
But it would be a mistake to simply put the old HD in the new computer.
These are the steps:
Remove Hard drive from faulty computer. (very easy on Unibody MBPs, do-able but not so easy on older MBPs)
Put it in a cheap enclosure
Connect it the new computer
Boot up new computer.
If the new computer has never been run before the Setup Assistant will ask if you want to import your apps, data, settings etc from either another mac, another HD connected to the Mac or a Time Machine back up.
Obviously chose the second option (another HD connected to this Mac) and follow prompts.
If the new computer has already been run (so Setup Assistant doesn't run when you boot it up), you will need to use Migration Assistant...or run the installer again so that Setup Assistant runs again.
Message was edited by: Mike Boreham...added sec on line

HT201260 I am currently running OS X and need to get current to Mavericks. Do I need to download Mountain Lion first or just Mavericks?

Do I need to upgrade to Mountain first or just go straight to Mavericks?

If you are running Snow Leopard (10.6.8), and your computer meets the other requirements, you can upgrade directly to Mavericks.
To install Mavericks, you need one of these Macs:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later),
MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
Your Mac also needs:
OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed
2 GB or more of memory
8 GB or more of available space

I have downloaded Mountain Lion and Time Machine says that my Free Agent Goflex (Seagate) external 2gb drive cannot be used as it is read only. I tried disc utility to repair permissions but that block is greyed out. The disc verifies as being OKI

Since installing Mountain Lion, Time Machine says says that my Free Agent Goflex (Seagate) external 2gb drive cannot be used as it is read only. I tried disc utility to repair permissions but that block is greyed out. The disc verifies as being OKI What next?

Ok, I solved this problem! I ejected the drive and then disconnected it both from the power supply and the USB connector. I then reconnected everything and powered it up again and Then went into TM preferences and chose the drive as the backup. TM did a new backup (well over an hour) and now works as advertised.

I just bought a new MacBook Pro a few days ago, but it tends to crash when I connect my iPhone. And I mean hardcore crashing like shut-your-entire-system crashing. What on earth can it be? How do I decode the message from my crash report regarding this?

Interval Since Last Panic Report: 71031 sec
Panics Since Last Report:          1
Anonymous UUID:                    9D35B10A-1B37-4E34-AC20-7DED70CCCC47
Tue Apr 19 17:44:39 2011
panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f80bf8f03, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff808ce25d20, CR3: 0x0000000000100000, CR4: 0x0000000000040660
RAX: 0x48f87d894cd58991, RBX: 0xffffff7f80bf8dbf, RCX: 0xffffff805abea100, RDX: 0xffffff80117aea08
RSP: 0xffffff805eb4bb40, RBP: 0xffffff805eb4bb60, RSI: 0x0000000000000002, RDI: 0xffffff7f80bf8dbf
R8: 0x00000000000005f0, R9: 0x0000000000000000, R10: 0x00000000000000a2, R11: 0xffffff80004f4f48
R12: 0x0000000000000008, R13: 0x0000000000000246, R14: 0xffffff805eb4bb30, R15: 0xffffff800b39e000
RFL: 0x0000000000010202, RIP: 0xffffff7f80bf8f03, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff805eb4b7e0 : 0xffffff8000204d15
0xffffff805eb4b8e0 : 0xffffff80002d11f4
0xffffff805eb4ba30 : 0xffffff80002e3f1a
0xffffff805eb4ba40 : 0xffffff7f80bf8f03
0xffffff805eb4bb60 : 0xffffff7f80bf9ab3
0xffffff805eb4bbd0 : 0xffffff7f80bfa7de
0xffffff805eb4bc10 : 0xffffff7f80dbf562
0xffffff805eb4bd10 : 0xffffff7f810630e5
0xffffff805eb4bdd0 : 0xffffff7f81063fac
0xffffff805eb4be80 : 0xffffff7f810646af
0xffffff805eb4bea0 : 0xffffff7f8105ddad
0xffffff805eb4bed0 : 0xffffff800053bdd4
0xffffff805eb4bf10 : 0xffffff800053b2b7
0xffffff805eb4bf60 : 0xffffff800053af5d
0xffffff805eb4bfa0 : 0xffffff80002c84f7
      Kernel Extensions in backtrace (with dependencies):
         com.apple.driver.AppleUSBEthernetHost(2.1.1)@0xffffff7f80bf8000->0xffffff7f80bf dfff
            dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80894000
            dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000
         com.apple.driver.AppleUSBEHCI(4.2.0)@0xffffff7f8105a000->0xffffff7f81070fff
            dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000
            dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
         com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db7000->0xffffff7f80df0fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10J3331a
Kernel version:
Darwin Kernel Version 10.7.3: Sun Mar 6 13:37:56 PST 2011; root:xnu-1504.14.2~1/RELEASE_X86_64
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 6478952055606
unloaded kexts:
com.apple.driver.AppleUSBUHCI    4.2.0 (addr 0xffffff7f8109e000, size 0x65536) - last unloaded 116249886802
loaded kexts:
com.apple.driver.AppleUSBEthernetHost    2.1.1 - last loaded 6152549328235
com.apple.driver.AppleHWSensor    1.9.3d0
com.apple.driver.IOBluetoothBNEPDriver    2.4.4f2
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AppleHDA    2.0.2f10
com.apple.driver.AppleMikeyDriver    2.0.2f10
com.apple.driver.AppleUpstreamUserClient    3.5.4
com.apple.driver.AppleMCCSControl    1.0.17
com.apple.driver.AudioAUUC    1.54
com.apple.filesystems.autofs    2.1.0
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.driver.AppleIntelHDGraphics    6.3.2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin    4.6.0d12
com.apple.driver.AppleLPC    1.5.1
com.apple.driver.AppleBacklight    170.0.46
com.apple.kext.AppleSMCLMU    1.5.2d6
com.apple.driver.AppleIntelSNBGraphicsFB    6.3.2
com.apple.driver.AppleUSBTCButtons    201.2
com.apple.driver.AppleUSBTCKeyboard    201.2
com.apple.driver.AppleIRController    303.8
com.apple.BootCache    31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.SCSITaskUserClient    2.6.6
com.apple.iokit.IOAHCIBlockStorage    1.6.3
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleUSBHub    4.2.0
com.apple.driver.AirPort.Brcm4331    432.10.4
com.apple.driver.AppleSDXC    1.0.2
com.apple.iokit.AppleBCM5701Ethernet    3.0.2b8
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleAHCIPort    2.1.6
com.apple.driver.AppleUSBEHCI    4.2.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.4.1
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.11
com.apple.driver.AppleIntelCPUPowerManagement    142.4.1
com.apple.driver.AppleThunderboltDPOutAdapter    1.1.1
com.apple.driver.AppleThunderboltDPInAdapter    1.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily    1.1.1
com.apple.driver.AppleThunderboltPCIDownAdapter    1.0.5
com.apple.driver.DspFuncLib    2.0.2f10
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.driver.AppleThunderboltNHI    1.1.9
com.apple.iokit.IOThunderboltFamily    1.2.2
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.4f2
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.2f10
com.apple.iokit.IOHDAFamily    2.0.2f10
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.6.0d12
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.iokit.IONDRVSupport    2.2
com.apple.driver.AppleSMC    3.1.0d5
com.apple.iokit.IOGraphicsFamily    2.2
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.4f2
com.apple.driver.AppleUSBBluetoothHCIController    2.4.4f2
com.apple.iokit.IOBluetoothFamily    2.4.4f2
com.apple.driver.AppleUSBMultitouch    207.5
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.driver.AppleUSBMergeNub    4.2.0
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.6
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.6
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.0
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOAHCIFamily    2.0.5
com.apple.iokit.IOUSBFamily    4.2.0
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.2
com.apple.iokit.IOACPIFamily    1.3.0
Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.4)
Bluetooth: Version 2.4.4f2, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS545050B9A302, 465,76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

Alright, sorry for not having browsed this page a bit more before stating my question. I have just found some other similar topics on this problem. Please don't reply this thread unless there actually is a solution to the problem, because at current time there is not.

Downloaded Mountain Lion and now not able to select multiple email messages at a time for deletion what gives?

Downloaded ML last night now one little glitch seems to be that I cannot select multiple messages at a time to delete. With the massive amount of email I receive, this is a problem. Cannot seem to find any simple fixes in preferences. Any ideas?

you could use one hand to do this, before ML. select one email and drag up/down with the cursor to select more. selecting/shift key is the normal multiple selection operation. that's two handed.
if there is empty space at the bottom, it works.
i did submit this through the feedback process. i hope the functionality returns.

Some of my contacts are not displayed in my contact list, but I know they're in memory because when one of them calls me my phone recognizes the caller. This happened a few days ago, so i must have changed some setting,but I have no idea which one. Help?

Recently some of my contacts are no longer displaying in my contact list, but I know they're in memory because when one of them calls me my phone recognizes the caller. This happened a few days ago, so i must have changed some setting,but I have no idea which one. Can anyone help?

Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread.

Bios corrupted after updating few days ago

Hi.
I have HP Compaq 6000 pro desktop. Few days ago i upgraded my BIOS to latest version which was done easily and no problem occured. But from last two days my computer was automatically restarted and yesterday it complete got off. When try to start the screen is appearing for just 2 to 3 seconds and only HP 6000pro appears in the bottom and then the CPU turns off.
Any idea how to restore my BIOS to its original status?

Yes, here it is:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02693833
Wish you luck,
Karthik
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

I downloaded Mountain Lion OSX three days ago. On start-up my IMac shows a black DOS screen. Must unplug the Mac to restart. Please help!

I downloaded OSX Mountain Lion three days ago. On startu my IMac shows a black DOS Screen. I must hard boot and it works. Does anyone have the same problem?

vonundzu wrote:
Same problem here...
"I did an upgrade from OSX Lion to OSX Mountain Lion and I also get a black boot screen ONLY from a cold startup. If I type exit, my macbook pro startsup normally."
I already made a clean install and it didn't fix anything - the issue still exists (on my MBP 5.1 late 08)
BUT: the most horrible thing is: I also tried to downgrade to 10.7.4 (it worked perfectly before the update to 10.8!!!) and after being back on 10.7.4 it also boots (cold boot) into single user mode...
Now I'm back on 10.8 again (the 2nd clean install) and waiting for a fix...
I tried everything (alls kinds of commands, permission rights and reset all PRAM NVRAM SMC... no luck!)
A friendly guy on the german applehotline told me (after 2h telling him what my problem is): "mountain lion didn't break your mac it must be a hardware error and your mac is out of warrenty - so have a good one...bye"
Maybe apple will bring an update to fix this because it is ofcourse a software error...
Best regards from Germany
I hope Apple brings an update too. I still have this problem. I also tried to do a clean install, which was a lot of work! So it must be a software problem.
I find it really annoying to get the black boot screen every time I do a cold startup!
I hope more people who have the same problem post something here, to let Apple now that they have to do someting about it!
Best regards from the Netherlands.

After I downloaded Mountain Lion my Time Capsule has virtually stopped backing up. It took 4 hours to back up 600MB out 68 GB

Hi Everyone,
My last backup using my MacBook Pro to my Time Machine was July 23,2012 my OS was Lion. Then I downloaded Mountain Lion and it 4 hours to backup 600MB out of 68GB. I tried agian and noticed something I have never seen before, KB's. Before Mountain Lion I could backup 58GB in 4 hours. Whats going on and does anyone else have a similar experience?
Robert A.

Hi Pondini from Florida,
I am on my 5th hour. I took your advice and connected via an Ethernet cable . So far I have backed up 53.92 GB of 68.88GB. It's very slow but it appears to be working. I never had this problem when I downloaded Lion. At least it didn't t take as long and that was on WiFi. Thanks for your help and insight on this issue.
Regards,
Robert A. from Los Angeles

A few days ago i ordered applecare for my iphone 5 at sprint. i bought it along with my iphone at the same time. is it supposed to ship at the same time or is the applecare gonna ship a few days later? i already got my iphone but no applecare ! i called

i got apple care + a few days ago with a iphone 5 at sprint. are they suppost to ship at the same time? i got my iphone first and i havnt gotten mt applecare+ yet. is it a package or just a email? i called people at sprint and some of them said it was just an email.

UPDATE: I did receive the following 2 items in the mail today regarding my Apple Care +:
1.) Two (2) purchase invoices for Apple Care + on our new iPhone 5s. One for my iPhone 5 and one for my wife's iPhone 5.
2.) Two (2) certificates (e.g. a contract) detailing the terms & conditions of the Apple Care + coverage on our iPhone 5s including all the phone numbers for each individual state in the USA that has exemptions/exceptions.
The only phone number provided for the award winning teams is the only they always provide:
1-800-APL-CARE (800-275-2273)

I just bought my first MacBook Pro a few days ago. I can't seem to get my PC to see my MacBook Pro on the network. Can anyone help me get my PC to see my MacBook Pro on my network t?

I just bought my first MacBook Pro a few days ago. I can't seem to get my PC to see my MacBook Pro on the network. Can anyone help me get my PC to see my MacBook Pro on my network t?
Thanks,
Alex

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password and
     OS X Lion- Apple ID can be used to reset your user account password.

I reset my macbook pro a few days ago.. and when i started to use it again i noticed all my apps were gone (keynote, iMovie, garage band, etc) i don't know how to get them all back and every time i try it tells me i must buy them.. what do i do?

I reset my macbook pro a few days ago.. and when i started to use it again i noticed all my apps were gone (keynote, iMovie, garage band, etc) i don't know how to get them all back and every time i try it tells me i must buy them.. what do i do?
should i come into the actual apple store or can you help online ?

Hi vickkjayy11 and welcome to Apple Support Communities,
Just to be clear, we are a peer to peer support community and have nothing official to do with Apple.
So to your problem, when you say:
"I reset my macbook pro a few days ago"
What exactly happened? Did you have a Time Machine backup?
Read this:
OS X: About OS X Recovery - Apple Support
It would help to know the exact model (size and year) and which OS you're using.

A few days ago I bought my first IMAC. I needed to download Mountain Lion, and I would get it for free as it's a new IMAC. Apple sent me a 'content code' - several times - because every time I enter it, it says the code is wrong.

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