A few general agent questions

We've been asked some general questions by our agents that I have been unable to find answers for, (although 4 and 5 are likely working as designed). We are running IPCC Express 7.0(1)SR05_Build504 and these are all phone agents. We do not run the agent desktop client. Any assistance in answering these questions would be greatly appreciated.
1. TransfertoVM softkey "grayed out" while on a CSQ call. Can it be enabled?
2. While logged in to CSQ, is there a way to start dialing prior to
lifting the receiver?
3. Is it possible to handle more than one CSQ call at a time, e.g. put a call on hold and answer
another CSQ call.
4. Upon selecting Agent Login (single-button login), can the agent automatically be put into Ready?
5. Upon Logout, can the phone be returned to the main screen, rather than getting the manual agent login screen?
Again, any assistance in answering these questions would be greatly appreciated.
Thanks,
Roger

Hi
1) Isn't that an IPMA softkey? Never tried it, but whilst it's not in the 'unsupported' list, I wouldn't expect using any IPMA features in conjunction with CAD would get you good results. If it doesn't cause you stuck/ghost calls, I would expect erroneous reports...
2) Being logged into a CSQ doesn't affect the way the phone works.
- You can dial the number then either lift the handset or hit dial (for speakerphone)
- You can press speakerphone or headset then dial
I guess what you are referring to is if you are using the IP Phone Agent in conjunction with a headset? If you are, then the IPPA usually obscures the 'new call' and 'end call' softkeys that you might use if you leave the headset button lit. I guess this isn't the case, as you refer to lifting the receiver? Unless you have motorized lifters.. If that's what you have, you can try getting users to either :
- Manage their onhook/offhook state using the headset key as if it was the speakerphone key (i.e. press it to hang up or pickup)
- Use a headset/phone combination that supports HHC
- Switch to CAD, or CAD-BE if you can't install PC software for some reason.
3) No. The system is designed specifically so that this should never happen.
4) No.
5) Again, no... you can't customize the BIPPA service... If you use CAD or CAD-BE this wouldn't be an issue.
Regards
Aaron
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General OIM questions

Hi All,
After reviewing the OIM Administrative and User Console, I have a few general questions below. Any answers or references to relevant documentation will appreciated.
Regards,
user10233157
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It would be good if you attend some OIM training. ;-)
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Attribute Level. Few user can modify only few attributes.
• To what extent are bulk operations supported? Do bulk operations only apply to the search results for the simple and advanced user search?
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• To what extent can the existing self-service functionality be customized based on the currently logged in user? Does it only depend on the "Menu Items" and authorization policy associated with a user's role?
You mean Self Registration ? There's no limit defined by oracle for Customization. If you know ADF then you can create a new UI for yourself.
• To what extent can the user interface be customized and enhanced with additional functionality? For example, can we easily add a password strength indicator or change the look-and-feel?
You mean Self Registration ? There's no limit defined by oracle for Customization. If you know ADF then you can create a new UI for yourself.
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• Provide an overview of what can be achieved with custom approval workflows? Can the workflow be controlled by external configurations such as information stored in a role/resource catalogue?
Yes
• Can we leverage our current SOA infrastructure, i.e. can we use our existing Oracle Fusion Middleware solution to execute approval workflows?
Currently No
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It depends only upon the design which create for an Enterprise.
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Yes if you are capable of doing that then you can integrate those with OIM.
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See the doc for operations supported. It is mentioned there
• How is the actual provisioning mechanism implemented? What if the provisioning process takes long to complete? How are many concurrent provisioning requests handled?
Ask Oracle and Need to wait or find the root cause
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No DB is must. you can use OID
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Message was edited by: augustheat

A1 - People are upgrading to 4G namely for performance reasons. The chip-set requires matched-pairs of memory to enable the dual-channel memory addressing mode. This could boost the performance of the memory by up to 50%. Mind you, if you aren't doing something that is really hitting memory hard, then it won't make a difference. If you're doing something like running Adobe After Effects, you will notice a difference.
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A3. You better than anyone have an idea of your skills with regard to purchasing the hard drive. I'm guessing that if the drive is a model other than one Apple sells, it would void the warranty even they installed it. Of course, if a technician forgets to ground himself you get a new computer. If you forget, you get a paperweight.
I'd suggest getting an external firewire drive over upgrading the internal drive, though. For the following reasons: you can buy much larger 3.5" drives, you can buy firewire RAIDs, you can buy faster drives (up to 15K RPM), the cost-per-gigabyte is lower, and an internal 7200 RPM HD will adversely impact the battery performance on your laptop.
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http://www.stevevansak.com
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As I consider buying an iPhone, I have a few general
questions.
1. What are some possible improvements that can be
done to the iPhone by Apple via software updates?
When do you think we will see these updates?
Since there have not yet been any updates, no one knows for sure. But any improvements in the apps and widgets would definitely be one possibility; also firmware upgrades
2. What are some of the possible improvements that
can only come from purchasing a second generation
iPhone?
Everything can be improved on an updated phone, particularly implementation of 3G.
3. I want to make this my ONLY phone and ditch a land
line for the first time. Is the clarity any better
than your average cell phone?
This is very subjective! I find it to be no worse nor no better then most phones I have owned.
4. \Are there settings on the
phone to raise the volume?
Yes
Can this be a software
update from Apple if this is indeed a problem?
Unknown, but should be possible.
5. This would be my first time switching carriers.
If I want to keep my current number (from Verizon)
would I cancel my service there first or would
registering the iPhone via iTunes do that for me?
If you cancel service with Verizon first - you will LOSE that number!
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It would be best to talk to AT&T as to the proper method prior to or at time of purchase.
ajm

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Help out other by using the rating system and marking answered questions as "Answered"

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Every time Firefox opened
== I downloaded the US version in Thailand

See:
*https://support.mozilla.org/kb/change-firefox-behavior-when-open-file
*http://kb.mozillazine.org/File_types_and_download_actions
Current Firefox versions remember the download directory based upon the URL, so if the URL changes then the default folder may be chosen if there hasn't been selected a download folder before for that server.
You can disable this feature to remember the download directory via the Boolean pref browser.download.lastDir.savePerSite on the about:config page.
The browser.download.lastDir.savePerSite pref doesn't exist by default (it is a hidden pref), so you need to create it.
Create a new Boolean pref with the name browser.download.lastDir.savePerSite and set the value to false.
* http://kb.mozillazine.org/about:config
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hello dreamweavers.
im a newbie going to use dreamweaver from next week and beyond,so id like to ask the following:
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Hello Nancy.
seems like an informative website,i can see it is easy to understand the
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Στις 23 Μαρτίου 2012 4:29 π.μ., ο χρήστης Nancy O. <[email protected]>έγραψε:
Re: general dreamwevaer question created by Nancy O.<http://forums.adobe.com/people/Nancy+O.>in
Dreamweaver - View the full discussion<http://forums.adobe.com/message/4283588#4283588

A few general questions

Hi there everyone
I have a few questions i need a bit of help on
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Is that normal?
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My Thanks to anyone who can answer these questions for me

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Hi,
I've been reading up on selectors and channels for
networking programming. During my reading I came
across this website,
http://www.javaworld.com/javaworld/jw-09-2001/jw-0907-m
rlin.html
It's kind of dated (3 years ago) but the example they
provide on non-blocking I/O still compiles.
Further in the article
(http://www.javaworld.com/javaworld/jw-09-2001/jw-0907-
erlin-p4.html) they mention a few "gotcha's" with
using selectors. One in particular that caught my
attention was "a selector can have only 63 channels
registered, which is probably not a big deal."
So only 63 channels max can be registered to a
selector ? I searched around the web and the java API
looking to confirm this. Does anyone know this to be
true or if the max 63 registered channels was dropped
before java 1.4 beta became the stable release of java
1.4? The article was written when java 1.4 was in
beta.I don't know if that limit of 63 is still there, but it probably makes sense to use a pool of threads each supporting a Selector if the number of connections gets that high.
Lastly, do selectors weed out dropped socket
connections? For example. Say I have 500 socket
(TCP/IP) connections to a server of mine. Of those 500
, 100 are now closed by the client by the time the
server comes around to send them data. As the server
loops through the 500 connections using a selector,
will there be a delay because 100 connections are
dropped and the server must wait for a timeout before
proceeding to send the data to the next connection or
does the selector detect these 100 dropped connections
and only use the 400 still connected?closed channels are removed by the select statement. When using non-blocking IO, nothing waits anyway.
I hope this last question makes sense.
Thanks in advance,
Nick

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I'm sorry but the above code did not work. Even though I added the components, they still did not show. Anything I missed? Thanks.
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I have a project coming up that will require the ability to
record live audio conversations. It sounds like I need FMS to
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Nowthen, on to my extreme-newb questions:
If we are currently running the site with a php/mysql
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hosting with FMS enabled?
If a miracle occurs and I get my app working on a dev edition
of FMS, would I be looking at any headaches for porting it over to
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appreciated.

"If we are currently running the site with a php/mysql
backend, will FMS have the ability to just "ride on top" of what we
already have going so that we can use the audio recorcing
functionality without having to re-design our entire back-end?
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with the flash server. No retooling of your php is needed.
"Will it have access to our pre-existing session variables?"
- Since the recorder would be embeded in your php application
I dont think you would need to pass session variables into it but
it is possible.
"What are the pros and cons of licensing FMS vs purchasing
hosting with FMS enabled?"
- Hosted solutions have a recurring cost compared to
licensing and running it yourself.
"If a miracle occurs and I get my app working on a dev
edition of FMS, would I be looking at any headaches for porting it
over to an FMS host? (as far as configuration and other factors)"
- There should be no headaches since your app is simple. The
main factor I would see is just storage limits on a hosted server.
Hope this helps.

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Hello guys
I hope the new java development kit have some way to deal with scanner's TWAIN. Does it?
What is the new Each-for loop used for?
I googled the internet and not find any site that provides me with final reports to Seniors presented by Computer Science Students, is there any?
With Regards
M. Tleis

I hope the new java development kit have some way to
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List things = new ArrayList();
things.add("abc");
things.add("def");
things.add("123");
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String thing = (String)it.next();
System.out.println(thing.charAt(0));
}Java 5.0 lets you do the following:
List<String> things = new ArrayList<String>();
things.add("abc");
things.add("def");
things.add("123");
for (String thing: things)
System.out.println(thing.charAt(0));
}

Few general questions

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