A few months ago I purchased Snow Leopard, but realized too late that I already had Snow Leapord. What I need is Snow Lion upgrade. I did not open the software. Will they refund refund this or exchange it for the Snow Lion upgrade?
A few months ago I purchased Snow Leopard, but realized too late that I already had Snow Leapord. What I need is Snow Lion upgrade. I did not open the software. Will they refund refund this or exchange it for the Snow Lion upgrade? Thanks!
All Updates to Snow Leopard are gotten from Software Update or from the Apple download site.
There is no Snow "LION". there is Lion and now Mountain Lion buit both of those are Download Only from the Mac App Store. You need to have Snow Leopard 10.6.6, .7 or .8 to have the Mac Apple store link on your Mac.
To get Lion you need to call the Apple Store, 1-800-MYAPPLE, and order it. They will send you a download code to your Apple ID Email address so you can download it from the Mac Appl Store.
Oh and when you call them to order Lion ask about returning Snow Leopard.
Similar Messages
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A few months ago, I purchased a new iMac. I recently created a movie using iMovie. Then I found out that iDVD is not included. So I have the problem that I want to burn a movie that I can play on my DVD player and watch on a television. I rang Applecare and was told that I need a program called BURN.
Is this correct? I can export the movie from iMovie in a m4v format, but I think I need to convert this to iso format before I can burn the disc.
I know there are programs like TOAST that will do this, but it is expensive.
I would be very grateful for any assistance.Burn will not do what you want, and there is no real substutute for iDVD.
Why is there no iDVD on my new Mac?
Apple insists that the entire world has access to fast broadband (and are prepared to pay for the considerable bandwidth usage) and wants to distribute home movies to friends and relatives via download (iCloud, YouTube, Facebook, whatever) rather than mailing them a DVD. The fact that in reality not all users do, has so far had no effect on this policy. If you scream and shout loudly enough down the phone Apple may send you a free copy of iDVD. Stating that they would return their brand new Mac unless they received a copy of iDVD worked for some, but that is now said to have been withdrawn by Apple.
Also, you can complain bitterly via Apple’s Feedback link, perhaps suggesting that Apple could have provided a choice between burning DVDs and distributing home movies by other means. You may feel that Apple should not dictate how you destribute family videos or photos to distant relatives and friends, and should not assume that every user is prepared to pay for the excessive bandwidth usage charged by ISPs for huge downloads from the App Store:
http://www.apple.com/feedback/
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that came with OS 10.7 Lion (which also omitted iWeb) or that comes with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.
And if you think Microsoft are any better, their new Windows 8 operating system will not play DVDs, or burn them, unless customers buy an extra upgrade, the company has announced: http://www.gizmag.com/windows-8-no-dvd-playback/22443/
In other words, computer manufacturers have declared optical media as dead, long before consumers are ready to stop using them, which is fine as long as they offered us a choice, but they won’t even do that. Flexibility and intuitive use of a computer seems to be a thing of the past. -
i had iweb on my last computer - bought a new 2013 macbook pro a few months ago and it's gone. I have a webpage I build on it and now I need to get back in to update it. Help.
Well of course you won't have iWeb on a new MacBook from this year. iWeb has not shipped on new Macs for a long time now and Apple has not sold iLife through its stores or online for over a year and does not support iWeb any longer.
If you want iWeb now, you will either need to purchase a new copy of iLife or try and find the old install discs from your old Mac and re-install iWeb from that disc. It also depends on what iWeb version you were using too - iWeb 08 or 09? If 08, then this is not compatible with Mavericks which will be running on a new Mac, so you'll need iWeb 09 for this. If you can find your old install discs and they are iWeb 09 then go ahead and use these, but if not, you will have to purchase the iLife 09 or 11 boxed set from Amazon and both of these contain iWeb 09 and you can then install it.
Also, when you set up your new Mac, did you migrate info over? If you had built a website on your old Mac, then you need to data file where all iWeb info is stored and that is called your domain.sites file and you need this file to be transferred if you want your website back again.
Can you get access to thhis file on your old Mac and transfer it? If you can then fine, you can access your website again, but if not, you are out of luck and you'll have to re-build your website from scratch using iWeb.
If you don't have iWeb, then now might be a good time to move forward and look at the many alternatives that are out there such as RapidWeaver, Sandvox, and EverWeb which is billed as an iWeb replacement and is very much like iWeb, but with SEO and the ability to create drop down menus built in (check out http://www.everwebapp.com). Other alternatives also include Flux 4, Freeway Pro and Express and WebAcapella 4.
Have a look and most of these allow you to download free trials so you can try before you buy. -
A few months ago I syncd my MacBook pro with a friends iPad to share some films and now when she goes to buy apps or use her email the iPad comes up with my username and asks for my ID, how to I set it back to my friends account n get rid of mine off her device
About replacing my ID with my friends on her iPad. Haven't got the iPad with me and my friend isn't very techy. I can imagine its quite simple to do but I'm getting grief about it n could know how to hide her thru settings
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HT201386 If iPhoto is no more usable why did you let me buy it few month ago ?? Good job !
If iPhoto is no more usable why did you let me buy it few month ago on my iPhone ?? Good job !
That is frustrating. You are right. The new Photos.app is not yet a sufficient substitute iPhoto.
And there was no clear warning with the upgrade to iOS that iPhoto would no longer work. Only after upgrading to iOS 8 could we find out, that iPhoto was gone.
In your case it may be too late now to downgrade back to iOS 7. It was possible right after the release of iOS 8, but by now Apple stopped signing the firmware, so you will find no trustworthy installers.
I think the best route is to send feedback to the developers, so the next Photos releases will bring back more of the advanced, missing iPhoto features. Apple brought already the Camera Roll back to Photos.
Get help finding your Photos in iOS 8 -
How to wipe off everything from my 15 MacBook Pro? I bought my Mac in Middle 2010. It was with OS X Snow Leopard, and a few months ago, I installed the Lion, so I couldn't just insert the CD and reinstall.
Yes, you can and should. The DVD belong with the MBP. You should use the original DVD to erase the disk and install Snow Leopard prior to sale.
You can't sell it with Lion because it is authorized under your user ID.
Allan -
Am running FCP5, but upgraded to iMac a few months ago. Noted that some features of FCP5 like Boris text are no longer available. Was told by local Apple store that new operating system I now have (Snow Leopard) will drop some such elements. Is this true? Noted same thing in LIVE TEXT.
Mike T.Am running FCP5, but upgraded to iMac a few months ago. Noted that some features of FCP5 like Boris text are no longer available. Was told by local Apple store that new operating system I now have (Snow Leopard) will drop some such elements. Is this true? Noted same thing in LIVE TEXT.
Mike T. -
i bought the macbook pro few months ago can i get the lion upgrade for free as a part of my software support?
They announced it; sorry, no free Lion:
"The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request." -
Hello! I purchased a month package on Lightroom and Photoshop adobe a few months ago. The problem is that when I took this contract in a year, so, my computer broke down and I have not been downloaded programs. Now I have bought a new computer but how do I get access to desssa two programs.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased Lightroom 5 a few month ago and it was installed on my iMac desk top. I now want to install it on my macbook pro. How do i do this?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
I Need help in converting a pdf into word. I've purchased it a few months ago and now for the first time I tried to use word and I can't it only gives me the option to convert it into a pdf when it is already a pdf! Urgent help please
Not sure what you mean by "tried to use Word". ExportPDF doesn't change what Word can do. Can you explain what you try and what happens in more detail?
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I purchased Lightroom from B&H Photo a few months ago. I did not instal the software, because I was purchasing a new computer in the near future. I am now purchasing that computer, but cannot find the software. B&H suggested that I contact you directly to help me. I have the receipt, and you can look to see that the program was never used. It would be great if you could just send me another copy of the software. Thank you very much.
MarcDownload from Adobe's website
Win: Adobe - Lightroom : For Windows
Mac: Adobe - Lightroom : For Macintosh
Install then enter your serial number when prompted.
I have the receipt, and you can look to see that the program was never used.
The receipt is only of use to B&H. Adobe will have no record of it.
If you quote an Adobe Lightroom serial number then Adobe can confirm if that serial number has ever been registered. That step should not be required at this stage though. Just install the software. -
Ok. So my iTunes started acting up a few months ago. ALL of the songs I purchased from the iTunes store stop in the middle of the song and then go back to the begining (I keep it on repeat one song by the way). Please help!!! (Windows 7) I would really like to hear my songs all the way through, but I can't . I tried the "Convert Protected ACC files to Purchased ACC files fix" but it DIDN'T work. I don't know what to do. It does it when I transfer the music onto my Classic too.
What do you mean "doesn't recognize"?
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I started using icloud a few months ago- I now find I have music on my iphone that my daughter purchased last year- I can't get it off as it does not appear on my Library on my pc. Any ideas- other than banning daughter from my account!
Add all the songs you want to burn the playlist onto the disk.
Best Regards, Brandon. -
my 3 year-old macbook pro is very slow. I have run disk utility and virus scan with no improvement. The "beach ball" will spin for minutes at a time when opening, closing or changing windows. Apple Store looked at it a few months ago with no help. What can I do?
Under CPU: 3.5% user; 5% system; 91% idle; 441 threads; 90 processes.
Under System: out of 2GB - 54.7MB free; 530MB wired; 603MB active; 862MB inactive; 1.95GB used.
Is too much of the system memory tied up? If so, what can I do to free some up?
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