A few things that might help before updating to 4.0 (if you haven't yet):

I'm in the IT dept of the company I work for and it's my job to troubleshoot, test, implement etc etc everything and anything regarding iphones and other related software. So, after MUCH trial and error, here are some of the key points I have found regarding the upgrade that I hope will also help other people as they have myself and others whom I work with. So here are some snippets of the mass email I sent out to our other associates who have yet to upgrade their OSs:
In order to make sure that you're upgrade goes as smooth as possible: please take into consideration the following recommendations:
1. It is not necessary to do the software upgrade on the same machine that you normally use to sync your phone.
I sync my phone at home on a PC, but upgraded the software at work on a Mac. I lost no data/music/photos/contacts/applications and it was fast and easy. I highly, highly, HIGHLY recommend you do your firmware upgrading on a Mac. I also did it at home on the pc and it was a nightmare. I had to uninstall and reinstall every scrap of Apple software I ever had on there and all kinds of other permissions/backup problems ensued.
Do yourself a favor and DO NOT upgrade your iphone's OS on a PC.
If you do not have a Mac, chances are you know somebody who does who will let your borrow their iTunes for an hour.
2. Obviously, you will need the most recent version of iTunes (9.2) and OSX10.5 or later on your computer (OPTIMALLY, you will have 10.6.4). Again, do this on a Mac. If it is not, please download and install 10.6.4/9.2 (DO NOT have your phone plugged into the machine while you do this). Wait for everything to upgrade, then restart your computer.
3. Always, always, always make sure you have a reliable backup of your phone's contents SOMEWHERE (it doesn't necessarily need to be on the computer you use to sync it, and to be honest I would recommend NOT using that same machine for the firmware upgrade). In the off-chance that your upgrade fails, you will lose all of your data if you do not have a backup.
4. Once all of your machine's software has been updated, go ahead and open iTunes THEN plug your phone into your machine. Once it finds your phone, it will likely automatically prompt you to upgrade your phone's firmware and carrier settings. Accept this.
If it does not, please choose the "check for update" button on the summary screen of your selected iphone in itunes.
Downloading and installing should take roughly 20-45 minutes (depending on your speed/connection). Itunes will create a backup of your current data/settings before installing this which shouldn't take more than 15 minutes and will overwrite your previous one.
You should not encounter a need to sync ANYTHING at this point, so please please please do not sync before updating. Keep it plugged in and do not answer any incoming calls, texts or emails while this is occurring. In fact do NOT use your phone at all, in any way while the update is being downloaded or applied.
5. If all goes well, your phone will restart itself after the installation. This will take a few minutes. It will disappear from your itunes during this time, but fret not, it will return. When it does, and you are told by itunes that the upgrade is complete, it is now safe to disconnect your phone and try out all the new features. (A reboot is HIGHLY recommended)
All of the listed features of the new iOS4 will be fully operational on all 3GS phones. 3G phones will not be able to multitask, among a few other things but nothing about its basic functionality will be removed. This update is not available for 2g phones at all. Once updated, it cannot be retrofitted with the old firmware without hacking and if you hack your phone, I will not support it and neither will Apple. Also, the FaceTime video chatting function is only supported on the iPhone 4.
For a comprehensive list of all of the cool new things you can now do with your upgraded phone, I recommend you READ the following links:
Really basic:
http://www.apple.com/iphone/softwareupdate/
http://www.apple.com/iphone/ios4/
Basic:
http://gizmodo.com/5568954/the-complete-guide-to-using-ios-4
Intermediate:
http://www.tipb.com/2010/06/14/ios-4-walkthrough/
Hope this helps some folks and sheds some light on some of the things that can go wrong with your update and how you can avoid them!
Message was edited by: jinniferb

Hi - my IT department directed me to this page as we have been experiencing a few sync issues etc. So I downloaded the patch - my email account will not sync properly now. Is there any way I can uninstall this patch?
iOS 4: Exchange Mail, Contacts, or Calendars may not sync after update
Last Modified: 28 June, 2010
Article: TS3398
Symptoms
Immediately after updating to iOS 4, some users may notice that Exchange ActiveSync Mail, Contacts, or Calendars do not sync, or sync very slowly. In addition, some Exchange Server administrators may notice their servers running slowly.
Products Affected
iPod touch, iPhone 3G, iPhone 4, iPhone 3GS
Resolution
To work around this issue, users should install a configuration profile from Apple that increases the amount of time the iOS 4 device will wait for the Exchange Server to respond to its sync requests. For best results, the profile should be installed on as many iOS 4 devices at your company as possible.
To install the profile:
Use Safari on your iOS 4 device to download the configuration profile. It may be easiest to read this article with your iPhone or iPod touch and tap the download link there, but you may also email the attachment to another email account on your iOS 4 device, and tap the attachment to open it.
Tap Install to install the profile, and enter your passcode if prompted.
A warning message will appear because the profile is not signed. Tap Install Now.
Tap Done to complete the installation, then power off your device and power it back on.
Wait for your Exchange data to finish syncing.
After installation, the profile will be listed under Settings > General > Profile.

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My IPod no longer shuffles songs within playlists that are clearly set to shuffle. It is about 3/4 full so I thought of maybe compressing the files to get more space. Do you think that is the problem and if that might help?

My IPod no longer shuffles songs within playlists that are clearly set to shuffle. It is about 3/4 full so I thought of maybe compressing the files to get more space. Do you think that is the problem and if that might help?

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.[bw]/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,[lps]*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My document.numbers can not be opened how can i recover the version from yesterday i was not using time machine and it was not in icloud. is there an app i can buy that might help

my document.numbers can not be opened how can i recover the version from yesterday? i was not using time machine and it was not in icloud. is there an app i can buy that might help

Thanks Andy,
I wish I could have told my sister about this as she could not open my homepage back before my new iWeb site. She now can open my site without the yet in case denial window does appear = I thank you.
I think my iWeb site works as Noone has said otherwise from any platform etc...
Alex L
I do agree that should not have to be a consideration for any users so i agree that it would be great if Apple could allow simplicity to run seemlessly.
I have had this problem since Homepage, and here is
what has worked for me. I send out the link, and
then for PC users I send the link with "<" after the address (without quotation
marks. e.g., <http://site.com>).
I also put a note that if that doesn't work, to just
copy and paste the link into a browser. With that I
have only had 1 person say they still can't open.
Everyone else gets it to work.
It's a lot to do and seems like a hassle, but you get
used to it.
Hope this helps!
Andy Martini
PS - APPLE! When are you going to fix this??! It
seems like such a small thing yet you guys have been
stumped for YEARS on this!

My iphone 4s is charged and I can tell that its on but my screen remains black. Are there any tips that can help before taking it in to the apple store?

I've already tried turning it on and off as well as pressing the sleep/wake and home button together to restart but nothing has happened :/
This is also the second time its happened to my phone as well, the first time it miraculously turned on by itself after an hour

Hi katherian!
I have an article here that can help you troubleshoot this issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HELP!!! 3Gs can't get imessage to work...have tried a few things that have been recommended: but nothing. any ideas?

Including all of this...still coming up as not delivered!
Please follow the steps:
1. Turn off the iMessage and FaceTime.
2. If your tel # are not yet addeded to your contact list please do so. Make sure that you select iPhone not mobile.
3. Change your My Info(Settings>Mail,Contacts,Calendar>My Info) by selecting your created contact.
4. Go to Setting>Phone. Check if your number is reflected in My Number. Then turn on your Show My Caller ID and also the International Assist.
5. make sure that your apple ID are login in Store under Settings.
6. Once your done, close all apps using the double tapping of home button.
7. Hard reset your iPhone.
8. After your iPhone boot. Check if you have Internet connection and then turn on your FaceTime then iMessage.
9. Activate by logging in your apple ID.
10. Done and enjoy the features of IOS5.

Is it off in Settings>Messages?
Is the Date & Time correct on your iPhone? if not, it won't be able to make secure connections.
Try testing on another Wi-Fi network.
See this Apple doc for a few more ideas -> iOS: Troubleshooting FaceTime and iMessage activation

I just upgraded to Firefox5, and it no longer saves my tabs. I done all the things that your help section suggests, but it still only gives me my start page, and not my tabs

I don't know what else to tell you...my comp used to automatically save whatever tabs I had upon closing. I could click in the top right hand corner: and, when I would open firefox, my tabs would be there.
I have done all the things you suggest. Tried closing from the File menu...nope, went into options and made sure that "save my tabs" was checked (yes it was) no it didn't help.
Also, a lot of my regular pages that I leave open, needed to be (continually) renewed...
Why do upgrades always screw things up?

Try to delete the localstore.rdf file in the Firefox Profile Folder.
*http://kb.mozillazine.org/Corrupt_localstore.rdf
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions (or hardware acceleration) is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

HT3669 Where did you get the driver information for the HP 4MV. I cannot connect to MacBook Pro on 10.6.8 and believe you have information that might help. Please advise ASAP.

Apple published a report - http://support.apple.com/kb/ht3669#HP - that states system 10.6.8 supports the HP LaserJet 4MV. If this is accurate information, I would like to know where the drivers are located. I have spent more than three hours with your technical support and no one has a clue how to make this combination work. Please help ASAP. Thanks!

Welcome to Apple Support Communities.
We are all users here. There is no one from Apple responding on these user forums.
You did not mention which interface you are trying to use, or what steps Apple support had you try already, so I'll start with basics.
Your mid-2009 MacBook Pro would have shipped with OS X 10.5 'Leopard', and OS X 10.5 and prior versions supported the AppleTalk network connection and protocols, as well as others.
OS X 10.6, 'Snow Leopard' dropped support for AppleTalk.
So, Snow Leopard 10.6.8 likely does contain the correct DRIVER for your printer, BUT if your printer was originally connected via AppleTalk, AppleTalk will not work with Snow Leopard. Period.
There is at least one recently-published workaround to connect your printer via Ethernet, provided that you have the OPTIONAL HP Ethernet MIO interface card installed in your HP LaserJet 4MV printer.
If your printer DOES have the optional Ethernet interface, you can reconfigure your printer to use Ethernet instead of Appletalk. No, it's not 'plug and play' like AppleTalk was, but patiently following detailed step-by-step instructions it can be made to work.
The HP forums contains brief instructions on how to configure MIO Ethernet, and once configured, how to select the 4MV driver within this thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Laserjet-4mv/td-p/1176843
This Macrumors forum thread contains a post by TrumpSAJ with more detailed configuration instructions:
http://forums.macrumors.com/showthread.php?p=8748935#post8748935
Other World Computing has an older guide linked here:
http://blog.macsales.com/1897-appletalk-not-available-in-snow-leopard
And a thread on Gigaom discussing some other alternatives to Ethernet (for a variety of printers):
http://gigaom.com/apple/how-to-resurrect-your-appletalk-printer-in-snow-leopard/
In my opinion, if you don't already have an HP Ethernet MIO card installed in your circa 1995 printer, then it's time to buy a new printer. Spending more money to 'upgrade' something that old doesn't seem like a good investment.

New to the manufacturing world? Here's a resource that might help...

I've noticed that there are lot of MII implementors who are unfamiliar with the terminology, systems, and processes in the manufacturing world. I would definitely recommend obtaining this book and reading it from cover to cover!
http://www.evolvedtechnologist.com/section/books/in-pursuit-perfect-plant-a-business-and-technical-guide
It is written in a format that presents a manufacturing company from many perspectives : planning, operations, maintenance, and others. While an expert might find it somewhat redundant, I think that many of the less experienced MII consultants would derive great value from it.

[APICS|http://www.apics.org/default.htm], although not as popular as they once were, offers some education and certification (ie, CPIM). One of the courses "Basics of Supply Chain Management", which is available in [book form|http://www.apics.org/APICS/Bookstore/ProductDetail.aspx?CS_ProductID=4186&CS_Category=&CS_Catalog=APICS+Bookstore] is also a good start.

Stil impossible to update Thunderbird. the thing that is trying to Update is not able to connect to the server. even not after 35 min. don't send me a link wher

your service to update automatically is not working. there is no connection made with the server
last time I asked about this problem some body sent me a link where to download thunderbird.
That Is Not Th Issue
the update service is not working
No connection Made With The Server
No connection Made With The Server
No connection Made With The Server
No connection Made With The Server
No connection Made With The ServerNo connection Made With The Server
No connection Made With The Server
No connection Made With The Server
No connection Made With The ServerNo connection Made With The Server
No connection Made With The Server
No connection Made With The Server
No connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The ServerNo connection Made With The Server
even not after 35 Minutes

There is nothing wrong with either the u0pdate server or the process, It is working for millions of people.
However some people have issues caused by firewalls and other security software that they have installed to "protect their privacy" yet others have add-ons that cause the process to fail. The question is which is you.

Why does my brand new printer always print the same 1. thing that i printed before

when i try to print something else it always prints the same thing i dont know why i deleted that old files but it still prints the old thing

I would check to make sure the print queue is empty. I would also check the temp files on the computer (and anywhere else that a copy of it could exist depending on what operating system you are using) for that print item.
Also, make sure there is not a virus on the system. Those can do some weird things when certain conditions happen. Not likely just not something to overlook.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

A mac application that might help soften the blow of long iPhone Backups

Not endorsing it (yet). I'm going to try it out in a little bit. Looks like it's a GUI for a few simple terminal commands.
In any case, I hope it helps someone (or everyone):
http://www.twelvepin.com/twelvepin/backupdisabler.html

If you find this app useful, click here to digg it:
http://digg.com/apple/DIGGTHIS_iPHONErs_The_temp_solution_for_the_LONGbackups

Disk damaged. system not really working, i have a picture that might help

Ok, ive posted numerous messages about what do do, this time, i did a disk check and it came up with this. does anyone know what this means?
http://img.photobucket.com/albums/v90/Strawbridge18590/mac%20system%20image%20is %20here1542/Picture1.png

Hi John
Run Disk repair from your install disk:
The startup drive can only be repaired from another drive. Simply loading the install disk is not sufficient. You have to boot from the install disk.
To do this: Insert the Install Disk 1 into the drive and then select Restart, then continue to hold down the C key until the Apple logo appears.
This will take you to the installation software, but you do not want to install.
Select your language, then go up to the top menu bar to Utilities and navigate to the Disk Utilities application.
Select the start up drive, then follow the instructions in the First Aid pane where you can click on Repair Disk.
If it finds errors, repeat the process until it reports no errors.
After these repairs, quit the application, and restart normally.
Once restarted normally run Repair Permissions. from the Disk Utility application found on your hard drive in Application/Utilities.
regards roam

Before update, in the yellow notepad you could change the notes. Now you can't. Anyone know now to edit?

Notes section of phone- how to edit once saved

Hi, [email protected]
Thank you for visiting Apple Support Communities.
Here is a resource that you may find this resource helpful for this issue.
iPhone User Guide
Cheers,
Jason H.

A few things that might help before updating to 4.0 (if you haven't yet):

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