A final reminder after arranged more time to pay ?...

hi i received a final reminder saying we still having received your payment after recent reminder .... this first email ive got. 
background to this is . first a changed my monthly bill to quartely bill at set amount bt then changed this amount to almost double at 113 per month due to a one off large phone bill so i cancelled DD and on date the amount was due i paid by card the 113. i then called customer service asking to change back to monthly as the whole quartly bill was wanting for 3 months in advance which i said i dont want be paying for something 3 months in advance so she said i could have extra time pay off the whole bill then i could change back to monthly that date was 10th october. now this time tomorrow i may be restricted and have late payment charge and may have pay extra to get phone back on. i had already arranged on the phone that i have til the 10th october to pay the rest of ..... 

Hi karenc76,
Thanks for posting. The live chat billing guys should be able to help. Click on the billing link .
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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