A "FIX" for Users of PC Suite 6.83 and Removing th...

Question

To conduct the fix immediately, just skip down to about the 3rd paragraph below called "The FIX" for me! This other stuff is some backgroung I wanted to give.
Bottomline...6.83 has a serious problem when you istall it, and I spoke with a Nokia technical rep 2 days ago and he confirmed it. Unfortunately, Nokia doesn't have a clue to what is the root cause problem. The Nokia rep recommended that I "NOT" use version 6.83. Since they are having so many issues with it, I don't understand why they don't just remove it from their website? No matter what you try you will not get it to work properly!
Now when you try to uninstall 6.83, you also get into trouble. You can unistall the PC Suite 6.83 core application , but the cable driver portion remains. Now when you try to remove the cable driver, under ADD / REMOVE Programs, you get the following error" The feature you are trying to use is on a network resource that is unavailable". Again, the Nokia rep was clueless as to why I was receiving the error message and had no additional help for me in removing the cable driver. It just seemed no matter what I tried I could not remove the cable driver nor could I reinstall PC Suite either version 6.83 or 6.82. Finally, last night I stumbled upon a note from another digruntled nokia 6.83 user that led me to search the following Microsoft info regarding a little program called "Windows Installer Cleanup Utility".
My setup:
Phone - Nokia 9300
Cable - Nokia DKU-2
PC Suite - 6.83
PC OS - Win XP SP2
"THE FIX" for me:
1. Go to (ADD / Remove Programs) and uninstall PC Suite 6.83. This only removes the core program and "not" the cable driver
2. Now go to the following MS website and download and Run the "Windows Installer Cleanup Utility".
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
Once you download this small MS utility, go down to my item #3 below for further immediate instructions!
Article ID : 290301
Last Review : November 13, 2006
Revision : 5.1
This article was previously published under Q290301
Warning The Windows Installer CleanUp Utility is provided "as is" to help resolve installation problems for programs that use Microsoft Windows Installer. If you use this utility, you may have to reinstall other programs. Caution is advised.
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SUMMARY
Microsoft has updated the Windows Installer CleanUp Utility. With the Windows Installer CleanUp Utility, you can remove a program's Windows Installer configuration information. You may want to remove the Windows Installer configuration information for your program if you experience installation (Setup) problems. For example, you may have to remove a program's Windows Installer configuration information if you have installation problems when you try to add (or remove) a component of your program that was not included when you first installed your program.
The Windows Installer CleanUp Utility does not perform the following functions: • Remove Windows Installer
• Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
The Windows Installer CleanUp Utility does perform the following functions: • Provides a dialog box in which you can select one or more programs that were installed by Windows Installer
To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select
If you use this utility to remove the Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.
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MORE INFORMATION
This version of the Windows Installer CleanUp Utility works correctly in all 32-bit versions of Microsoft Windows. The 32-bit versions of Microsoft Windows are as follows: • Microsoft Windows Vista
• Microsoft Windows Server 2003
• Microsoft Windows XP
• Microsoft Windows Millennium Edition
• Microsoft Windows 2000
• Microsoft Windows NT 4.0 with Service Pack 3 or later
• Microsoft Windows 98
• Microsoft Windows 95
This version of the Windows Installer CleanUp Utility works correctly in all 64-bit versions of Microsoft Windows. The 64-bit versions of Microsoft Windows are as follows:• Microsoft Windows Server 2003
• Microsoft Windows XP
• Microsoft Windows Vista
The following file is available for download from the Microsoft Download Center:
Download the Windows Installer Cleanup Utility package now. (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
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3. Now go to START/PROGRAMS/Windows Installer Cleanup Utility. When you run this utility, a window will open up that lists all the of the programs that you have installed. It looks a little bit like the add/remove program window. Now Select the "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution programs, then run the utility. It only takes about 15-30 seconds to run.
4. Now go back to the Add /Remove Programs in Control Panel and try and remove "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution programs now. They should now uninstall!
5. Next I restarted my computer.
6. DO NOT install 6.83!!!!
7. Now go to Nokia website and download PC Suite version 6.82_rel_22:
http://nds1.nokia.com/files/support/global/phones/software/Nokia_PC_Suite_682_rel_22_0_eng_us_web.ms...
7. You should now be back in business with a working version of PC Suite.
It is obvious that there is a serious issue with the cable driver portion of 6.83 that corrupts MS Windows Installer program during the install process. Even though you initially can install 6.83, the cable driver is messed up. Also, you can't then uninstall the cable driver unless you run the Windows Installer Cleanup Utility.
After a month of fighting this issue, the Windows Installer Cleanup utility was the key to clearing the conflict of the cable driver. Unfortunately, 6.83 has a serious issue with the cable driver.
Good luck everyone...Sorry for being long winded!

Answer 1

Hi diving_catch
Just wanted to say a big thank you as a large number of forum members are having grief over this one!
Might I add that I was happily using 6.82 rel_22.0 until NSU decided that it was time to update........you guessed PCSuite no longer worked. On Xp I uninstalled PC Suite + Nokia Connectivity Driver, installed and ran Nokia PC Suite Cleaner - option clean-up computer, rebooted and at least for now 6.83 v14.1 seems to function with N95. As no updates are available yet I haven't installed Nokia Software Updater!
Many thanks also for the link to PC Suite 6.82 rel_22.0 as I shall probably need this soon.
Interesting for Nokia comment as it's successor is currently out beta testing!
Happy to have helped forum in a small way with a Support Ratio = 37.0