A glass fell on my MacBook Pro when it was open and now it won't turn on. Any suggestions?
A glass fell off a shelf onto my open MacBook Pro. It initially started making strange noises, so I tried to restart it and it froze. I then turned it off and now when I try to turn it on, the screen lights up with just a question mark and continues to make strange noises. Any suggestions on what I should do? I think it is insured so would the apple insurance cover this?
Accidents are not covered by the Apple warranty.
If the glass had water in it, you need to keep it turned off and unplugged until full water damage can be determined.
If just a heavy object, then the "questionmark folder" and funny noises suggest the image on the hard drive was injured or the drive itself injured.
I suggest getting it evaluated by Genius Bar. Too many variables currently.
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