A good communication skills needed to inform the consumer.
I use to used the other phone carrier. I Love it but since one of my kid use Verizon and all her friends used Verizon I switched to Verizon. Even though I love the other carrier. Verizon is really expensive than the other carrier! How I wish when we started to switch other important things regarding other fees in the near future should be explain to us so there will be no confusion regarding other fees in the near future. So which is better to finish the contract to get another phone or just upgrading?
Only you can make the decision to move to another carrier or continue and upgrade with Verizon, or simply continue with Verizon without a contract. You need to evaluate your own usage, coverage, and calling/texting/data patterns, then look at the plans Verizon offers vs what other carriers offer, and make the choice based on what works for YOU.
Verizon may not suit everyone. It's definitely not the cheapest, but for us, coverage is important and we get that with Verizon. For our calling needs, the plan we are on is comparable to other major carriers, and the coverage is better than others, so we stay with Verizon.
You said -
How I wish when we started to switch other important things regarding other fees in the near future should be explain to us so there will be no confusion regarding other fees in the near future.
Verizon can change their rates, just as any other company can change rates, just like the price of gas changes, almost daily... if you are under contract, your rates won't change until or unless you upgrade. At that time, you choose from among currently offered plans; what Verizon does in the future will not affect your plan until you upgrade again.
And for the record, occasionally there are "leaks" about plan price increases, but most times it's just announced and it's a done deal - so your "other fees in the near future" just doesn't happen that way.
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