A gray screen appears insructing me to restart the computer
Why does a gray screen appear instructing me that I have to restart my computer?
Hi Donald
Kernel Panics can be caused by either Hardware or Software.
For starters see > http://support.apple.com/kb/TS3742
Better yet > http://www.thexlab.com/faqs/kernelpanics.html
Dennis
Similar Messages
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I have a new I Mac running lion 10.7. When waking the computer from sleep, all I get is a blue screen. I have to restart the computer.
Did you not bring all your important data over from your old computer? Do you have a backup of the iTunes library that you can restore? If not, then its not to late, just more work that it should be.
You should be able to:
Backup the device to the new installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2 -
everytime i try to boot installation a message appears saying 'you need to restart your computer. holddown the power button until power is off then press down power button again'. i read that it was a kernel panic. cant boot into any modes but recovery mode with disk utilities but my wireless internet says no wifi hardware installed and sometimes startup manager. this just started after i erased the hard drive and had it overwritten with zeros. its a macbook pro 7,1. bought it in 2011, i think it was made in 2009. it has 320 gb of empty space right now and nothing ive tried seems to work. please help!!!! there is also no os x installed right now due to me zeroing out the hard drive how do i repair it so it will boot to installation?? i can also enter single user mode but do not have root access?
You are getting a kernel panic because you are trying to boot the computer with a Tiger DVD. That model requires 10.6.3 - Snow Leopard. You can purchase replacement discs from Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
My mac book pro crashed during an update a week ago. Since then I have been forced to fomat my macintosh HD drive and attempt to reinstall lion. Halfway through my download of lion, a grey screen pops up telling me to restart my computer. I do such and then nothing ever happens again, I am just brought back to disk utility every time. Why?!?!?!
You can go to the Apple online store and purcahse a copy of Mountain Lion. This will give you a redemption code, which you can use to download Mountain Lion from the App Store. Unfortuantely, I'm not aware of any other way to legally purchase it. I have never seen Apple release Muontain Lion on DVD.
In terms of Apple Service, they just need the serial number of the machine to check the purcahse date. It is usually correct, to within a few weeks. A quick Google search should give you the correct number to dial.
I hope this helps. -
Gray screen appears after sleep?
Hi Everyone! I received a brand new 13 inch. Macbook Pro Retina, 1 week ago. Until today, things have been working fine. I used it straight out of the box with no need to charge for a few days, left it off for a few days, and then on Saturday evening, I used it again, only having to charge once for an hour on Sunday. The computer was working great, until this morning, when upon waking the computer from sleep, a completely dark gray screen appeared. After 30 sec., the login screen loaded. I shut down the computer and restarted it, thinking that might help. Unfortunately, this same issue has happened 3 - 4 other times today. When waking from sleep, a dark gray screen appears for a minute before loading the login screen. Is this a common issue? Is it hardware or os related? Is there a fix for it? Should I return the computer and get a new one? I need this computer to last a few years. Any help is appreciated!
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?
Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective. -
TS2570 I have tried all these steps and still the Gray Screen appears. What shall I do now?
I still have the appearance of the gray screen after preforming all the solutions provided by apple support.
What shall I do now?Of course it would help to know what you have tried but without that information here goes:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
Gray screen appears during startup
I have a later Mac Mini with 10.8.5. installed where the gray screen appears during startup. Have regularly backed up the disk except the last 2 days where I installed some important pictures which unfortunately were deleted on the camera.
Have now followed the following steps under support.apple.com/kb/TS2580
1) Disconnect, test peripheral devices and network cables
Didn't solve the problem
2) Perform a Safe Boot
Didn't solve the problem
3) Reset the NVRAM/PRAM
A menu showed up , I checked the disk, didn't show any problems
Then I restarted the Mac and the same problem showed up.
What's the suggestion for next step and minimizing the risk of deleting the pictures which I don't have backup on ?
Help would be greatly appreciated.Sorry - the support link should be http://support.apple.com/kb/TS2570
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Hi I replaced my hard drive on macbook and I want to install mac osx10.5 with the CD that came with the macbook. When I run the CD after a while I get the page showing language options for 2 second then a gray screen appears and nothing happens. I partitioned my hard drive and I tried installing Microsoft windows and that worked just fine. But I do not understand why it wont install mac os x 10.5????? PLEASE HELP ME. Thanks Hamid
Try a new post in the 10.5 Installation forum.
DALE -
I have MacBook Air late 2011 with encryption enabled the mac froze and I pressed the power button to shut it down but then the gray screen appeared no wheels nothing just gray. I tried all steps but nothing helped. Worse than that only the pram key combination works I cant get the cmd-r or just alt or any combination to work??? Any suggestions would help. Thanks!
P.s. I am on mountain lion with ssd encryption enabled. The mac froze when the internet stopped the one from the cable (I use ethernet usb one) when I turned wifi on it froze. I have disconnected everything when trying the steps except power cable.Boot into Internet Recovery (command-option-R at the startup chime) and try to repair the boot volume in Disk Utility. You will have to unlock the volume before you can do anything with it.
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After allowing my iMac updating about 80 apps, the process did stop whilst installing new ver. Xcode jan. 2013 - the iMac did reset and a gray screen appears, with white letters: 0 space on Harddrive! It wasn't any sign the harddisk had not space enough, to complete the update - until the reset occours. For us and our little company a catastrophic event.
After inserting the original Snow Lepard Install Disk, the Diskmanager shows no error. No test shows any sign of error in Software. Freeing some of the empty space shows 12,5 Gb.
Perhaps this is a new kind of error happen with this combinations of the new versions of Apps and Xcode...?
Perhaps it's a know problem. I will be truely happy when finding a solution in this community.
Kindest Regards from ScandinaviaIf it's slow on startup it would be extensions loading or LaunchDaemons starting up.
You should have a look in:
/Library/LaunchDaemons
/Library/Extensions
You can count out anything in your home folder and it shouldn't put anything in /System as that's reserved for Apple. -
TS2990 after software update gray screen appears and no start
I have just done a software update but after that the mac is not starting up, its just showing the start up gray screen and then shuts down, please advice how to start it and bring to normal.
Mac OS X: Gray screen appears during startup
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OS X Mavericks Upgrade Issue
Now when I boot my iMac, a new gray screen appears for a few seconds following the Apple screen and just before the login screen. The new screen shows several boxes with unidentifiable figures in them. It has become annoying because it has never appeared before. Anyone know of a way to stop this screen (of garbage) from showing? Thanks…LarryIt's possible that a PRAM reset may solve the problem:
http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US -
My Mac Book Pro starts up with gray bars and instructs me to restart the sy
I started having problems with my Mac Book Pro last night. It crashed, and instructed me to restart the computer. I've tried the following with the install CD inside the CD ROM Drive:
1) Restarted it with the OPTION key pressed down
2) Restarted it with the C key pressed down
3) Restarted it with the D key pressed down
The extensive Hard Drive test did not detect any problems. I cannot boot from the main HD or the Install CD. I cannot enter safe mode.
On a regular boot up the computer starts up with gray bars and the gray bars fill the screen, the spinning gear appears and more gray bars on the screen. The screen then turns black and then I get the restart message.
Any suggestions would be appreciated.Like BSteely, I am curious as to how you ran hard drive tests if you can't boot from the Installer disc? Do you have another bootable hard drive attached?
You might want to try pulling and reseating the RAM and hard drive along with performing an SMC reset. Disconnect any external USB and FireWire devices. You're getting kernel panics during startup which usually indicate a hardware issue.
-Douggo -
When I clicked to open Firefox the update bar appeared and an update loaded. Usually when this happens Firefox will open up when the update is finished. This time it did not open. when I clicked on the icon again the blue screen opened and said something about a new installation and if this was the first time you have seen this screen restart your computer and try again. I restarted the computer and when I clicked on the Firefox icon the "hour glass" would appear like it was trying to open but it never would open. I don't know what else to do.
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