A gray screen comes on and says i must restart my computer
I was watching a show on MTV.com and suddenly the computer froze and a gray screen came down and said that I must restart my computer. Do I have a virus? I am also using OS Lion. Please help! Thanks
Interval Since Last Panic Report: 517878 sec
Panics Since Last Report: 1
Anonymous UUID: A33A06A7-35F6-4227-8031-16A17AF70948
Thu Sep 15 16:57:38 2011
panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f80ebcfb0, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0xffffff806b4df004, RBX: 0xffffff8000000000, RCX: 0x0000000000000000, RDX: 0xffffff80000000e0
RSP: 0xffffff807f40bce0, RBP: 0xffffff807f40bd10, RSI: 0xffffff8000000000, RDI: 0xffffff806b4da004
R8: 0x0000000000000001, R9: 0x00000000080e9bba, R10: 0x000000008f804126, R11: 0x00000000008f8041
R12: 0xffffff806b4da004, R13: 0x0000000000000000, R14: 0xffffff806b4da004, R15: 0x0000000000000000
RFL: 0x0000000000010282, RIP: 0xffffff7f80ebcfb0, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x0000000000000000, Error code: 0x0000000000000002, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807f40b9a0 : 0xffffff8000220702
0xffffff807f40ba20 : 0xffffff80002c268d
0xffffff807f40bbc0 : 0xffffff80002d7a3d
0xffffff807f40bbe0 : 0xffffff7f80ebcfb0
0xffffff807f40bd10 : 0xffffff7f80eeb559
0xffffff807f40bd50 : 0xffffff7f80ebd9f1
0xffffff807f40be80 : 0xffffff7f80eb612d
0xffffff807f40bec0 : 0xffffff7f80e76936
0xffffff807f40bef0 : 0xffffff8000639626
0xffffff807f40bf30 : 0xffffff80006383a0
0xffffff807f40bf70 : 0xffffff8000638244
0xffffff807f40bfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Atheros40(500.55.5)[01000ACB-C064-3F42-820F-BDE2008267 25]@0xffffff7f80e57000->0xffffff7f80f96fff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f80821000
dependency: com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e1f000
dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8091d000
BSD process name corresponding to current thread: kernel_task
Boot args: 0x0
Mac OS version:
11B26
Kernel version:
Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64
Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 65442456033032
last loaded kext at 65425304353727: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f80796000, size 36864)
last unloaded kext at 65205919342983: com.apple.iokit.IOEthernetAVBController 1.0.0d5 (addr 0xffffff7f8078d000, size 20480)
loaded kexts:
com.parallels.kext.prl_vnic 6.0 12094.676494
com.parallels.kext.prl_netbridge 6.0 12094.676494
com.parallels.kext.prl_usb_connect 6.0 12094.676494
com.parallels.kext.prl_hid_hook 6.0 12094.676494
com.parallels.kext.prl_hypervisor 6.0 12094.676494
com.apple.driver.AppleUSBCDC 4.1.15
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleBluetoothMultitouch 66.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.40
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.1f12
com.apple.driver.AppleMikeyDriver 2.1.1f12
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.kext.ATIFramebuffer 7.0.4
com.apple.ATIRadeonX2000 7.0.4
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AirPort.Atheros40 500.55.5
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.driver.AppleLPC 1.5.1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.AppleIRController 309
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 32
com.apple.driver.AppleUSBCardReader 3.0.0
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.nvenet 2.0.17
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleUSBOHCI 4.4.0
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.nke.applicationfirewall 3.0.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.AppleMultitouchDriver 220.62
com.apple.driver.IOBluetoothHIDDriver 2.5f17
com.apple.kext.triggers 1.0
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.1.1f12
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3
com.apple.kext.ATI4600Controller 7.0.4
com.apple.kext.ATISupport 7.0.4
com.apple.driver.AppleHDAController 2.1.1f12
com.apple.iokit.IOHDAFamily 2.1.1f12
com.apple.iokit.IO80211Family 400.40
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.driver.AppleSMC 3.1.1d2
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
System Profile:
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.55.4-P2P
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Photosmart C4500 series, 0x03f0 (Hewlett Packard), 0x6b11, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: SCR3310 v2.0 USB SC Reader, 0x04e6 (Shuttle Technology), 0x5116, 0x04300000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 5
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http://support.apple.com/kb/HT1149
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My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
Thank you.
Problem description:
gray screen at startup and crashes
EtreCheck version: 2.1.1 (104)
Report generated 6 de dezembro de 2014 13:29:43 BRST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 1024 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (698,64 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[running] com.babylon.activation.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.skype.c2c_service.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
Safari Aplicativo (/Applications/Safari.app)
Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
uTorrent UNKNOWN (missing value)
Dropbox Aplicativo (/Applications/Dropbox.app)
Inkscape UNKNOWN (missing value)
RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.1.2 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
npsf_uni: Version: sf 3.3.2.1 [Support]
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
Skype Click to Call
iSkyDeluxe
TED HTML5 video playe
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Skype Click to Call [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% WindowServer
4% DivXMediaServer
1% fontd
0% RealPlayer Downloader Agent
0% WebProcess
Top Processes by Memory: ℹ️
296 MB WebProcess
202 MB FaceboxPro
185 MB Microsoft PowerPoint
163 MB Safari
137 MB Microsoft Word
Virtual Memory Information: ℹ️
843 MB Free RAM
1.76 GB Active RAM
706 MB Inactive RAM
978 MB Wired RAM
577 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 12:58:24 PM Self test - passed
Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2) -
Gray screen, apple logo and spinning gear hang at start up
after a lengthy round of "bejeweled", i let my imac fall into screen saver mode. when i tried to log back in, i tapped the mouse and the imac flashed as it does when actuated outside a dialogue without clicking the okay button, and immediately returned to screen saver. i then manually shut down and restarted to the gray screen, apple logo and spinning gear hang. i then inserted the leopard install dvd, manually shut down and restarted pressing the option key and selected the install disc. it booted as usual. i selected the language preferred, used the utility drop down menu and selected DU, then selected the hard drive and verify permissions to reveal a pop up "Error: The underlying task reported failure on exit. Permissions verification complete." i immediately selected repair disc, and breathed a sigh of relief with the notification "appears to be ok". then utilities/start up disc/macintosh hd/restart. still get the hang. i have repeated this process several times, also resetting the PRAM as well to the infinite hang. as a matter of fact, the gear has been spinning the entire time creating this post. needless to say, i am truly at a loss. SOS!!!!!!! Please!!!!! SEND LAWYERS, GUNS AND MONEY!!!!
i have perused some of the threads posted per this topic and decided to attempt an "archive and install." i also have a 620gig acomdata external drive with close to a carbon copy of my internal. a few short minutes into the install, the imac reveals a pop up stating it cannot install some files on the hard drive, contact the software manufacturer or restart and try to install again. the internal drive is a 160gig with only about 60gigs of room, so i tried to archive and install to the acomdata instead as it has 180 gig of free space. i get the exact same dialogue once again. restart and a third attempt only archive and install will not highlight, only first time and/or erase and install. further, start up disc shows only the install disc and network as choices. so i attempt first time install on both drives and get the same pop up message again. DU recognizes both drives although verify/repair permissions does not highlight, but not start up disc.
i'm trying not to become frantic, but my patience is threadbare. i am in desperate need of sound advice as to what i need to do.
thanks again in advance,
bradley -
I keep getting an error message that my cmputer needs to be shut down. A dark screen comes down and it says to restart. I have to hold the ON button until the computer shuts down. Then I can restart and it says it is sending a report to Apple. This seens to be happening a lot lately. Has anyone else had this problem?
Hi Carol...
error message that my computer needs to be shut down. It is like a dark screen comes down
That is referred to as a kernel panic.
Help here > Tutorial: Avoiding and eliminating Kernel panics | MacFixIt - CNETReviews
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