A grumble about Losing Purchased music -relying on Time Capsule to backup

I am annoyed.
Our house has
-three ( yes three Time Capsules
- an Apple Tv
- three (yes three Mac minis)
- a mac laptop
- A mac desktop
- 2 iphones
-2 ipod touches
- 2 ipads
And all my music was backed up on one of the time capsules.The mobile devises are useless for recoveing music back to the macs.
The time capsule collapsed ( power plant fault issue I am told common for that generation of time capsules). I lost all the data on the TC...which included music.
I have had a collapse of the mac mini that had the music stored on it as well.
As a consequence all my music needs to be reloaded. Fortunately most of it was from my CD's
Music purchased from istore ( albeit quite limited amounts) I now find I cannot re-download as I can with apps for the two ipads , the two iphones and the two ipod touches we have.
This ****** me off to say the least.
1. I relied on apple with what I thought was a quality backup system in the Time capsule.
2. why cannot I download already purchased music the same way I can with apps
The incapacity to recover music purchases just xxxx annoys me beyond belief. I was confident that by relying on Apple on-line purchases were the way to go. I relied on Apple for the backup mechanisms for that.
Apple ..you have let me down
If your new Apple Tv is relying on on demand download you need to get these things right.
I forgot to mention that we also subscribe to mobileme.( but the storage size and costs make that unviable for backups of any scale)

First, you need to understand that you're not addressing Apple here. With the exception of the forum moderators who have thousands of posts to have to scan every day, everyone here is just a fellow user and not an Apple employee (except for a few who participate on their own time as private individuals).
As to your actual question, it is almost certainly due to the licensing agreements with the content owners that you get only a single download per purchase. I don't know about other download stores in Australia, if any, but the other download stores to which I have access that carry content from the major providers similarly allow only a single download per purchase (with the exception of the subscription-based service, where you have unlimited access as long as you continue to pay the monthly fee).
Apple has, however, been known to grant exceptions, and in your situation I'd think you'd have a strong case to make for the granting of a free second download, since you did attempt to make backups and Apple's product failed. Contact iTunes Store Customer Service (select the category and subcategory closest to the issue you're reporting and you'll find a button to send e-mail to them) and explain what happened.
Good luck.
Message was edited by: Dave Sawyer

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