A movie I downloaded never fully downloaded so when I try to play it it says it was already purchased and to go to Downloads to manage. Where is "Downloads?"
A movie I downloaded never fully downloaded so when I try to play it it says it was already purchased and to go to Downloads to manage. Where is "Downloads?"
Hello Jtc66,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Have a nice day,
Mario
Similar Messages
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Please give me some advice-I plugged in the wrong end of my Ipod to the computer and the songs I purchased are not there,when I tried to repurchase them the computer said I already had them please help
How do you plug in "the wrong end of my Ipod to the computer"? The iPod only has ONE connection point, so how does it have a "wrong end"?
For the songs you purchased, can you find them in your iTunes music library (on the computer)?
If you try to re-purchase (spend more money) on a song you already purchased, the iTunes Store will kindly tell you not to waste your money buying something you already have. If you ever "lose" a song you already purchased from the iTunes Store, you can go to the iTunes Store Purchased screen and re-download the previous purchase for no cost. The link to Purchased is under QUICK LINKS on the iTunes Store Home screen.
If songs you purchased do not sync to the shuffle, it may be because the new songs are not part of the songs selected to sync to the shuffle. -
I have download a video on my iPhone but want to watch it on my iPad which both are connected to the same iTunes account but it hasn't shared to my iPad !?? When I try to download on my iPad says I've already purchased and would I like to buy again ?
Movies are not part of the automatic downloads feature. Apps, music and books only.
If you live in the U.S. you can download many Movies again for free using the same Apple ID that you bought the movie with. If you do not live in the U.S, that feature is not available. Not all Movies are available at this time either.
You can transfer the movie to iTunes on your computer and then sync it to the iPad if you like. -
I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at no additional charge", and then it prompt for password and I input it after which nothing happens.
I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
Please help !!!Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...
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HT4623 I can download videos in Youtube but when I try to play them nothing happens.
I can download videos in Youtube, but when I try to run them, nothing happens. Any suggestions?
You need to contact iTunes Customer Support.
I had the exact same problem and they gave me a full refund so I could download the movies again.
The cause is at Apple's end and you can't fix it from yours. -
I'm trying to transfer iTunes from my old computer (under XP) to a new computer under (W/7). I've downloaded iTunes successfully, but when I try to play something from my library it says I must authorize my computer. How do I do that?
Hello Ned,
Congratulations on your new computer! It sounds like you need to authorize it with your Apple ID. Use these steps to authorize your new computer:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
You can find those steps and more information at the following link:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I bought a app on the App Store and when I try to download it says "you have already purchased this all, it will download now with no additional charge"
I had same problem. All that was next to app was the cloud icon (ie.not 'open') and kept getting same message when trying to download. I found this fix on another discussion that worked wonderfully for me. The guy who found this deserves credit:
1) Open iTunes and go to the iTunes Store
2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down
3) You may have to enter your password, but will then be shown the Account Information screen
4) Look at the top of this screen for a section indicating you have a pending download and click download
5) Either install via sync or on your device itself
I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo. -
When I try and re-download some of them from the ITUNES store...I get an error that the file already exists on the computer. However, when I open Itunes. The file can not be found. This problem just started about 1 1/2 ago...prior to that did not have any problems...Help? direction?
You can move the folder to where iTunes expects to find it and that will work.
Or you can attempt to fix one broken track by looking for it when prompted when you use Get Info or attempt to play. This often works if everything is in the standard layout.
Or you can repair things with my FindTracks script.
tt2 -
Hi - in the app store, I've logged in with no problem, but when I go into my existing purchases and have INSTALL next to everything I've bought, and try to click on them it says;
"There was an error in the App Store. Please try again later. (100)".
I've tried restarting, clearing all caches, buying and downloading new apps (which works), and also buying and downloading more music from iTunes too (so I update all T&C's etc too, and update all payment info). But nothing seems to solve this. Any ideas?? Thanks a lot, GregThis procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
ls -@Oaen L*/Coo* | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there. -
I downloaded 4 songs at the same time. The first and the last songs in the list play fine. If I try to play the second or third I get the message that I need to authorise this computer. I enter my id and password and it will say I've already authorised 2 out of my 5 computers (I don't know what other one I've authorised) then it will just start playing the last song out of those four.
Delete and redownload them if doing so is free in your country.
(97666) -
I have an itunes account with a lot of songs. I just bought a new computer, and whenever I try to play a song that I already paid for it tells me that my computer is not authorized. How do I authorize it? I had a new computer before and never had any problems playing the songs. Please can anyone tell me how to authorize my computer?
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them: -
"can't find original" when trying to play music. just updated to iTunes 11.0.4.4 Using windows 7 professional.
Hello, namnibob.
Thank you for the question. This issue sounds like the media is either missing or iTunes is not directed to where your media is located. These articles will help you locate music and download any purchased media from the purchased section of the iTunes Store that you are missing.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
When i download itunes it works fine when i try to open it it say itune stop working
And need an update but i just downloaded todday please help
Check out this Apple article -> iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start up normall in Safe Mode? Does it start up in another user account? -
My macbook air will not download itunes 11.1 because some of the files could not be saved? Need it to download ios 7
That would be my first guess. You might be trying to install the 32 bit version of the program.
Update the thread with more info on your apple software etc if its a 64 bit install you're trying to perform. -
I bought an ipod shuffle and downloaded old limewire songs onto it. The ipod says "Please use itunes to sync music". What does that mean? Do I have to download from Itunes only? thanks, Jester
Dear jester,
Apple created iTunes to try and stop piracy, and if you look at the lime wire site, it says they were shut down for piracy.
You will have you buy all the music through iTunes or you can download music to iTunes from a CD.
I hope this help you.
~Philip
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