A Mozilla crash reporter appears. And says Firefox had a problem and crashed. What do I do?
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Similar Messages
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Before it started with the crash report it was telling me that Firefox couldn't find the server at www.yahoo.com. That's my homepage. I'm writing this on my friends computer and will also be checking my e-mail on it. I don't have any way to get a Crash ID. Thank you very much in advance- Jason
Try Cor-el instruction by creating new profile
* https://support.mozilla.com/en-US/questions/874649#answer-245454 -
Error pop up:
Mozilla Crash Reporter
Firefox had a problem and crashed. We'll try to restore your tables and windows when it restarts.
Unfortunately the crash reporter is unable to submit a crash report.
Details: Couldn't find the crash reporter's settings.Image of error attached.
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My Mozzilla crashed: "We're Sorry....Firefox had a problem..." I download the new version and it is still giving me the crash report.
I tried to loading in "safe mode" but I still could not open Firefox.
I never received a crash i.d.It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore -
''locking as a duplicate - https://support.mozilla.com/en-US/questions/868733''
a message appears that says Firefox would not let the computer shut down.The battery runs down quick.Under the in upper left--> Force Quit. If no mouse function option-command-esc and use your arrow keys to navigate.
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This morning I had a popup on my Windows XP PC stating that the 4.0.1 update was available. I upgraded. now, i receive the following error: We're sorry. Firefox had a problem and crashed. We will try to open your tabs/windows when Firefox restarts. You can submit crash report data, blah blah blah (which i have submitted several)
But, firefox DOES NOT ever open. It just pops back up with that same report window, over and over.It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore -
I have tried to open firefox multipul times only to receive the error message:
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.
When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.http://kb.mozillazine.org/Firefox_crashes
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Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
do not know what's going on but the Firefox crashing, and is still crashing, and crashing back again ..
This problem is not resolved for a long time 'and I wonder why not fix this problem so far?
These details.
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.I was having the same problem.... But I keep forgetting that when you upgrade firefox... or it updates automatically... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit. If Firefox has Adobe flash add-on, it needs to run in admin mode or it will crash.
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Hi,
Firefox worked before, but one time my system crashed. When I rebooted, Firefox won't start anymore. All I got is a pop-up window, saying We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. Problem is it never restarts. When I press Restart Firefox button, I get the same message. I tried to reinstall Firefox, to make a new profile, rebooted the system, nothing works. What can be done ? Thank-you.Of course I checked firefox crashes. I searched and haven't found my problem. I used Firefox 5 when it happened, then, seeing it doesn't work no matter what I do, I upgraded to 6. The same problem. So it's not 5 or 6 related. Computer probably wrote something to hard disk when it crashed and now the file is corrupted and prevents Firefox from starting. I don't know what file (or part of the registry) is. I could erase everything, but that would mean I will lose every Firefox settings and I don't want that. Now I am using Google Chrome to write this. I miss my Firefox. :( What else can I do ?
This is the error I get when I try to start Firefox: -
Sites w/ .pdf or .ashx documents as the full page or as an insert in the page don't load the .pdf or .ashx documents - I get an Problem Report window that says "Firefox Plugin Process quit unexpectedly" and sends the error to Apple so I have had to revert to Firefox 3 getting rid of 4. Anybody have any thoughts?? (I'm runnng OSX 10.6.7)
pdf was at
<http://www.brigham.com/MSDS/Dust%20Mop-dust%20cloth%20treatment.pdf>
ashx was my utility bill on
<www.pse.com>OK, I think I have this solved. After reading my post over, I decided to rethink the problem. First thing I did was download Chrome and I tried using that and IE again and surprise! I was having the same problem on those browsers as well. So now we know it wasn't Firefox. I then figured maybe a slow computer meant a virus, so I ran scans. I've had both Avast and IOBit for months now and I've never had a problem with either of them before. Then I downloaded Malwarebytes and ran a third scan. They all picked some stuff up, but nothing serious. Then I tried disabling all the antivirus stuff and that didn't solve anything. But then I decided to keep Malwarebytes and I uninstalled IOBit Security and whammo - problem solved.
I have no idea why out of the blue IOBit would be causing a problem like this so if someone knows, please let me in on the secret. Additionally, IE was working fairly well last night but not this morning. I also don't know why removing IOBit would take care of the nsAppShell issue, because supposedly, that's related to Firefox plug ins. And one more thing...when Comcast hooked my neighbor up to cable, they did it by putting a splitter on my line. They were messing about with the lines yesterday before I got on my computer last night trying to decide how to rerun them and today they did that, taking the splitter off my line and giving my neighbor his own line. That was finished about 30 minutes before I uninstalled IOBit. So....who knows?
But I ain't about to look a gift horse in the mouth. I have my Firefox back and I am so sorry for bad mouthing you last night - I love you, Firefox! -
Firefox had a problem and crashed
I got this "Firefox had a problem and crashed" started this morning. It crushed every time when I tried to start it, even with safe mode. I tried uninstall and reinstall Firefox. But it didn't fix the problem. Below are the list of the crush reports:
bp-24ed344a-6d03-4341-aa9d-f3c6f2140917
bp-3c53dc49-c3d3-4222-80bf-be77d2140917
bp-1d35cd40-c223-45e2-9395-87b7b2140917
bp-1b0956a8-6329-4fe7-8174-3282c2140917
bp-dc1cf498-839a-41d1-b485-cc3b82140917
Please help! Thanks!Thank you, Philipp! It solved my problem.
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my macbook pro was repaired and since then i can't get nor photoshop cs5 or bridge cs5 to initialize. a window appears that says it has initializing problems due to an icc profile issue.
there appear two error messages. the first one says that there has been a problem sincronizing because of a programme error. the second one appears after you clicked ok on the first window and says that photoshop couldn't be initialized because the icc profile is invalid.
does anyone know if i have to delete any system or photoshop preference? the illustrator is also having troubles. thanksthanks! what finnally worked better was renaming the «settings» folder in te «color folder» in the library with ~before the name. now indesign is asking me for thw icc profiles but still works, so i asume i can reinstall color settings only for indesign and go on.
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I have removed every possible componet of Mozilla Firefox from my computer and I still get a message when I turn on my computer that Firefox had a problem and needed to close. How do I get this completely removed from my computer?
See:
* http://kb.mozillazine.org/Profile_backup
You can transfer files from the old profile to that new profile (be careful not to copy corrupted files)<br />
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Last week I attempted to update the iTunes on my computer to 11.1.4 but the process errored out. So I uninstalled iTunes and attempted to download the software from the website. The process stopped and told me I need administrator privileges to install the product. I have never had this problem before. What is the problem?
Hi FSA_1987,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.
Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
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